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“Great Hotel, Great Location” 4 of 5 stars
Review of Hilton Garden Inn Milwaukee Downtown

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Hilton Garden Inn Milwaukee Downtown
3.0 of 5 Hotel   |   611 North Broadway, Milwaukee, WI 53202 (Downtown)   |  
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Ranked #7 of 52 Hotels in Milwaukee
Certificate of Excellence
LDF
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Hotel, Great Location”
4 of 5 stars Reviewed September 9, 2013

This newly remodeled hotel is in a building that is on the National Register of Historical Landmarks. The building is beautiful. I had a corner room with two sets of windows. The ceilings were over 10 feet tall, (I was on the first floor) The staff was very friendly and polite. The breakfast was made to order and very delicious. Since I am a Hilton Gold Card member my breakfast was complimentary. Otherwise it is $10 which is very reasonable for downtown. Many downtown shops, restaurants and other historic buildings are very close by. The Third Ward is within 5 minutes walking distance. Many restaurants and shops are located there.
I would highly recommend this hotel.

Room Tip: Ask for corner room on first floor.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly H, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, September 10, 2013
Hi Gary, Thank you for your feedback about your experience with us. We are glad you enjoyed the hotel’s structure and history, we are also glad that you were able to enjoy all of the food and activities there are in our surrounding area. I am pleased to hear that you encountered freindly and polite service from our team members, your comments will be shared with all departments. Your feedback and comments help us achieve the best customer service and accommodation experience you deserve. We hope to see you again soon !

Hospitably Yours,
Shelly Holmes
Guest Experience Manager
Hilton Garden Inn Milwaukee Downtown
Hotel 414-271-6611 Ext 5028
Direct 414-810-4265
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Sun Prairie, United States
2 reviews
5 of 5 stars Reviewed September 5, 2013

Very old building but updated, very beautiful. Large rooms with modern amenities, lots to do within walking distance of hotel especially the Third Ward area which has lots of shops, restaurants and brewpubs. Downtown area has several great old buildings to view and tour. Freeway easily assessable from hotel

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly H, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, September 10, 2013
Hi Bob, Thank you for your feedback about your experience with us. We are glad you enjoyed the hotel’s structure and history, we are also glad that you were able to enjoy all of the food and activities there are in our surrounding area. Your feedback and comments help us achieve the best customer service and accommodation experience you deserve. We hope to see you again soon !

Hospitably Yours,
Shelly Holmes
Guest Experience Manager
Hilton Garden Inn Milwaukee Downtown
Hotel 414-271-6611 Ext 5028
Direct 414-810-4265
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, WI
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 3, 2013

Hilton has a charm here in Milwaukee! The Hilton Garden Inn Downtown Milwaukee is in a renovated old building which has so much character, you are swept away the minute you walk in the door. From the majestic staircase to the ornate railings, you get the feeling you are someplace special. Yet they have modern facilities and amenities and the housekeeping is immaculate. I would list pro's and cons but there are not any cons. We received top-notch customer care from the moment we made the reservation all the way through until check-out. So here's some things we especially appreciated:
*The room was spacious, well equipped and super clean. The bed and pillows felt luxurious!
*The property is unique, not a "cookie-cutter" chain hotel
*The location is very convenient to anything in the downtown area (walking distance to most attractions including Summerfest Grounds) - but they do have a free shuttle to area locations also.
*Breakfast was not included in the rate, but the buffet breakfast was only $9.95pp (we have paid well over $15 for similar buffets at other hotels). The buffet was excellent and included both cooked to order eggs and a variety of bagels, muffins, cereals, etc...very plentiful and good!
If you have the opportunity to stay here, take it, you won't be disappointed!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly H, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, September 4, 2013
Dear MidWestTravelers, Thank you for your feedback about your experience with us. We are glad you enjoyed the hotel’s structure and history, we are also glad that you received great customer service from the moment you arrived til the moment you departed. Your feedback and comments help us achieve the best customer service and accommodation experience you deserve and will be shared with all team members. We hope to see you again soon !

Hospitably Yours,
Shelly Holmes
Guest Experience Manager
Hilton Garden Inn Milwaukee Downtown
Hotel 414-271-6611 Ext 5028
Direct 414-810-4265
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Ellyn, Illinois
2 reviews
5 of 5 stars Reviewed September 3, 2013

Brand new just opened last Nov 2012..
Rooms were new and so clean and wonderful..
great brand new and large size t/v's ..
Close walking distance to great food and drinking places ..
A short cab ride to water street .. plus a short cab and or walking to the lake front ..

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly H, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, September 5, 2013
Hi Unclepaulies1986, Thank you for your feedback about your experience with us. We are glad you enjoyed the hotel’s structure and history, we are also glad that you were able to enjoy all of the food and activities there are in our surrounding area. Your feedback and comments help us achieve the best customer service and accommodation experience you deserve. We hope to see you again soon !

Hospitably Yours,
Shelly Holmes
Guest Experience Manager
Hilton Garden Inn Milwaukee Downtown
Hotel 414-271-6611 Ext 5028
Direct 414-810-4265
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saginaw, United States
1 review
3 of 5 stars Reviewed September 3, 2013

Hotel was nice and clean. Staff was friendly. Only issues I had were trying to get a good internet connection and not being able to work the TV with the remote. Breakfast was very good. The location of this hotel is very close to where I work so it is very convienent.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly H, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, September 4, 2013
Hi James, Thank you for your feedback about your experience with us. I hope the resolution we agreed apon earlier was satisfactory for you. We are glad you enjoyed our facilities and our staff. I am sorry that you had issues with our internet service. I assure you we have taken every step possible to improve the quality of service we provide. Thank you for bringing the remote control issue to our attention, that will also be adressed as well. Again thank you for your feedback it is a very useful tool that we use to make sure we are providing the best customer service and accomodations possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Wisconsin
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 2, 2013

We stayed for one night and it was great. Perfect location to walk to almost anything downtown. Super clean and a great old building. High ceiling, old mantle, huge windows. The only negative is that there is no attached parking garage. There is one close but we used the valet ($24 for overnight). We would absolutely stay there again. We didn't notice that he beds had the dial to adjust the firmness of the beds like most HGI's do and it's downtown so it only gets so quiet outside.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly H, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, September 4, 2013
Hi Kimberly, Thank you for your feedback about your experience with us. We are glad you enjoyed the hotel’s structure and history. We are also glad that you were able to enjoy all the downtown area has to offer and that you received great customer service. Your feedback and comments help us achieve the best customer service and accommodation experience you deserve. We hope to see you again soon !

Hospitably Yours,
Shelly Holmes
Guest Experience Manager
Hilton Garden Inn Milwaukee Downtown
Hotel 414-271-6611 Ext 5028
Direct 414-810-4265
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arbor Vitae, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 29, 2013

The hotel is beautiful and quiet, right down town. But the staff is lacking. Forgot to provide new towels and tidy up until we asked. Poor service at check in. Bell hop sat at the door while we emptied car of baggage in the rain. Then wanted to carry it up.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelly H, Guest Relations Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, August 30, 2013
Thank you for your feedback about your experience with us. We are glad you enjoyed the hotel's structure and history, I am however, sorry we fell below your expectations on the lack of help with the loading and unloading of your luggage, the lack of customer service during your check in and the service you received from our housekeeping department. Your feedback and comments help us achieve the best customer service and accommodation experience you deserve and will be shared with management and team members for appropriate action. We hope you will visit us again when you are in the Milwaukee area.

Hospitably Yours,
Shelly Holmes
Guest Experience Manager
Hilton Garden Inn Milwaukee Downtown
Hotel 414-271-6611 Ext 5028
Direct 414-810-4265
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hilton Garden Inn Milwaukee Downtown

Address: 611 North Broadway, Milwaukee, WI 53202
Phone Number:
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #7 of 52 Hotels in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Milwaukee Downtown 3*
Number of rooms: 127
Official Description (provided by the hotel):
Exploring downtown Milwaukee is easy when you stay at the Hilton Garden Inn Milwaukee Downtown. Right in the heart of the city, everything is nearby this hotel, situated in the historic Landmark Building. One of the closest hotels to Summerfest Grounds & the Marcus Amphitheater, This hotel is also near the U.S. Cellular Arena and Frontier Airlines Convention Center. Milwaukee Art Museum, Lakeshore State Park at the Lake Michigan Lakefront are also within minutes from the hotel. Plan your next event at our hotel. Our beautiful decor creates the perfect setting for any special event, weddings and meetings. Complimentary internet is included with all stays and an onsite restaurant provides convenience when lodging with us. ... more   less 
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