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“Friendly service” 4 of 5 stars
Review of Courtyard by Marriott Milwaukee Airport

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Courtyard by Marriott Milwaukee Airport
3.0 of 5 Hotel   |   4620 South 5th St, Milwaukee, WI 53207   |  
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Free Parking
Ranked #22 of 52 Hotels in Milwaukee
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Friendly service”
4 of 5 stars Reviewed January 29, 2014

I was at this hotel for 20 days for business. During this time the staff was very friendly and made a point of getting to know me. Although the hotel does not provide breakfast nor complementary coffee, they do have a Bistro which serves breakfast, lunch and light dinners if you do not want to leave the property. Additionally, they have a Starbucks machine and serve all your favorites.. Note: You can not use your Starbucks cards or gain stars. Overall, a clean and friendly place near the airport with several restaurants within 1-2 miles. Firepit in back for sitting back and enjoying the evening, if it is not too COLD.

Room Tip: You can hear the elevator at time in the room next to the elevator
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Green Features: Good with linen but could place a recycle bin in the room
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRock25, Front Office Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, February 10, 2014
Dear Robert,

Thanks for your thoughtful reply. We strive to make every stay enjoyable. Thank you for your confirmation of our efforts. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
    56
    32
    4
    5
    6
See reviews for
21
19
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40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Minneapolis, MN
Top Contributor
666 reviews 666 reviews
192 hotel reviews
Reviews in 186 cities Reviews in 186 cities
439 helpful votes 439 helpful votes
4 of 5 stars Reviewed January 23, 2014

I have 800 lifetime stays so I know Marriott. This property is 2 years old and seems to be very well maintained. The staff is all wonderful. Great location if you need to be near the airport.

Rooms were comfortable with great beds. One complaint was it was a windy night and I could hear the exhaust fan "flapping" as I was on the top floor. Even with the HVAC on constant fan it was still heard.

Nice workout area and pool/spa. Seemed to be a lot of meetings going on for a Weds night.

The one issue I had was the Bistro was staffed by only 1 person at dinner. The hotel was completely sold out so it was quite busy and slow. Dan did a wonderful job of keeping up but he really should have some help.

I'd stay again.

Room Tip: 4th floor is top
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRock25, Front Office Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, February 10, 2014
Thanks for your repsonse. We apologize for the noise. On very windy nights -- and we have had a number this winter -- the noise you described occasionally occurs. It does not seem to stay in one place either. We are hoping that the advent of warmer weather will allow us to research and determine the cause.

We hope you return in the future and best regards.
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Hartland, Wisconsin
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 3, 2014

My husband and I stayed there the night of Jan 1 prior to an early flight the next morning. We chose to park our car in the covered parking structure at the airport and use the hotel shuttle to the airport rather than the hotel park and fly. The front desk staff and bellman were helpful, efficient and friendly and the room was very comfortable. The decor was very appealing - down to artificial pussy willow branches in a vase under a spotlight as you turn on the entry light. A dramatic and welcoming touch, I thought.
The bed was the most comfortable one we have slept in anywhere, in any hotel.
This location is excellent. The shuttle service is perfect- other than the seating layout of the particular van being difficult and cramped for 6 passengers and a toddler and infant in a car seat to get seated. It turns out that that van was not a Courtyard van but one supplied by Riteway Parking, perhaps due to the early time of 4:50 am. Most Courtyard vans we have been in are basically small busses. The shuttle driver was friendly and efficient. A great place to start and end a trip!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRock25, Front Office Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, February 10, 2014
Dear Karen,

Thanks so much for your kind comments about our property and staff. I have passed them on to all involved to ensure they know their efforts were appreciated.

We hope you have the opportunity to visit again. We look forward to seeing you. Best regards.
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Texas
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 28, 2013

We arrived on the 24th in the evening and like another reviewer we also had the best experience with the gentleman that checked us in he was so cheerful, professional and went out of his way to find a connecting room for me and my fellow travelers. He even helped me out with the TV in my room when I arrived it would not turn on and I felt like a ding dong for not making sure the back cord was connected properly before I called but he insisted that is what they are there for! Marriott should be very grateful for him and his customer service. The hotel lobby was great when you walk in to the left there is everything from water to ice cream, snacks even a microwave if you wish to warm something up and amenities you might need for your room. Another BIG plus is two pc's and printer in lobby for your boarding pass. The only bad thing I have to say about the room that was very clean, comfortable and spacious is we were right by the elevator and the noise from guests getting off the elevator and talking before going to their rooms woke me up several times (there were 3 weddings/guests this weekend) and there was also music 24/7 for my stay somewhere and my neighbors heard it also. We could never figure out from where but it was constant and annoying I had to turn on the room fan for white noise to block it out. I don't know if it as another room or possibly the music they play outside the hotel?

Room Tip: Room away from elevators.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRock25, Front Office Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, November 11, 2013
Thank you so much for your kind comments regarding your recent stay at our property. I apologize for the elevator noise and for noise emanating from guestrooms where wedding guests were staying. And, I believe you are right about the music. I have taken steps to ensure that the music level outside is checked every night and reduced if necessary.

I will make sure to pass your comments on to our staff. Thanks again and we hope you have the opportunity to visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 25, 2013

I stayed here last night and the gentleman who checked me in was the nicest personi have dealt with in a long time, unfortunately I can't remember his name but hopefully the management can figure out who was working last night! It's a fairly new hotel and the room was spacious and well lit and the bathroom was very nice.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRock25, Front Office Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, November 11, 2013
Thanks for your comments about the service you received from a member of our staff. I believe Leonard checked you in. I can tell you that he is nice all the time, not just when checking in guests. He is an asset to our organization. I thank you for pointing his service out.

We hope you choose us again for your travel needs.
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Dubuque, Iowa
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 20, 2013

This is a newer airport hotel in a safe neighborhood. We stayed two nights in the last week. The rooms are very clean, as is the whole hotel. We did not use the pool or eat at the hotel. The food smelled very good. We did use the airport park and fly, and this was perfect. The back side of the hotel has houses and what seems as a nice neighborhood. It was very quiet, and my wife and myself mentioned that. The front is on the street and I enjoyed watching the traffic. The traffic in no way kept me awake. Everyone that works in this hotel is very kind and helpful.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRock25, Front Office Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, November 11, 2013
Thank you for your recent comments. We pride ourselves on the service we provide. Your comments are a confirmation we're doing it right. By the way, we have many guests who like to take walks at night and they have commented as well about how quaint and safe the neighborhood is surrounding our property.

Please come again and stay with us.
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Cape Coral, Florida
Top Contributor
116 reviews 116 reviews
38 hotel reviews
Reviews in 41 cities Reviews in 41 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 20, 2013

I have been staying here for the last 3 years and this is a great location. Just minutes from the airport with restaurants close by. I never leave the property as the Bistro is ore than sufficient. The staff are very friendly and the staff in the Bistro are engaging and attentive.

One of my favorite Marriott properties. I like consistency and this location has that!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimothyRock25, Front Office Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, November 11, 2013
Thanks so much for your comments and your continued patronage of our facility. We appreciate your confidence in the service we provide. We hope to have the opportunity to have you as a guest of ours again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Milwaukee Airport

Address: 4620 South 5th St, Milwaukee, WI 53207
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 52 Hotels in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Milwaukee Airport 3*
Official Description (provided by the hotel):
The new state-of-the-art lobby at the Courtyard by Marriott Milwaukee Airport provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great Starbucks beverage, breakfast, or drinks and dinner during the evening. You'll also enjoy inviting, flexible spaces where you can work or relax, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center, indoor pool and whirlpool will help you stay refreshed and energized. The Courtyard by Marriott Milwaukee Airport is centrally located to the Harley Davidson museum, Miller Park, Summerfest Grounds, and the Milwaukee Art Museum. We are also near many corporate offices including Caterpillar, Rockwell Automation, Johnson Controls, Krones and many others. Whether traveling for business or pleasure, your stay at the Courtyard by Marriott Milwaukee Airport is sure to exceed all of your expectations! ... more   less 
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