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“Welcome return worth writting about” 5 of 5 stars
Review of Courtyard by Marriott Milwaukee Airport

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Courtyard by Marriott Milwaukee Airport
3.0 of 5 Hotel   |   4620 South 5th St, Milwaukee, WI 53207   |  
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Ranked #20 of 53 Hotels in Milwaukee
Beaver Island, Michigan
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Welcome return worth writting about”
5 of 5 stars Reviewed December 28, 2012

While on business just prior to the Christmas weekend, had checked out from here after a nice overnight stay that the Staff stood out with genuine, kind, and professionally friendly hospitality. Room as clean and bathroom was tip-top shape. Even the furnace filter was cleaned which can be a rarity in some other hotels in this class. Well, blizzard Drago blew in after I checked out in the morning and as I attempted to fly out of Mitchell in the late afternoon, all flights ended up cancelled. I contacted the hotel to see if they had availability under the storm circumstances, and to my surprise, was greeted by name (Desk Manager recognized my voice ... or bad jokes) and assured me a room would be held until the hotel shuttle could get me back to the property from the terminal. Upon entry back to the hotel lobby, my colleague and I were greeted with brite smiles, warm greetings, and handed room keys as we signed in - all of 20 seconds door to elevator. This level of personal concern and professionalism helped make a bad situation better in the true meaning of the Holiday celebration. Thanks!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, February 21, 2013
Hello:

Thank you for choosing to stay at the Courtyard by Marriott Milwaukee Airport. I was very happy to see your kind comments about your December stay at our hotel. We truly value the feedback that our guests provide us and I will be sure to share yours with our entire staff.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
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24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Wisconsin Rapids, Wisconsin, United States
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 1, 2012

We stayed here before flying out of Mitchell and once again the stay was fantastic. The room was nice and clean, spacious and comfortable to relax in before our flight. The bathroom was very clean and well stocked with travel supplies so we took advantage of that as well. We love staying here with its proximity to the airport and plan to stay here every time we fly.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, November 12, 2012
Hello:

Thank you for taking the time to post a review on tripadvisor regarding your recent stay at our hotel. Thank you very much for choosing to stay with us on your last two trips to the Milwaukee Airport. I'm glad that you have enjoyed your stays so much and we look forward to greeting you again the next time you are in the Milwaukee Area.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 23, 2012

My girfriend and I chose this hotel for a weekend wedding trip to milwuakee because we had points for one free night. Upon check-in the front desk agent pulled up our reservation and was not aware that I was using points for one of the two nights. We went back and forth until I pulled out my phone and showed him the points on my confirmation e-mail. It was frustrating because he did not act concerned at all or apologize for HIS mistake. I work at the front desk of a hotel and I like to evaluate the hotel staff and I was not impresed with this particular employee. The housekeeping staff however was very helpful and friendly. The hotel and our room looked new and clean.When we got to our room my girlfriend, who is a housekeeper, noticed a couple thin hairs on the bathroom floor in front of the toilet. The hairs in the bathroom were the only negative thing she found and she knows what to look for. We really enjoyed the hottub, the pool was quite small, and the workout room is a nice touch and has treadmils and free weights. Another negative would be the breakfast set up. The bistro is expensive and our service was poor. It took so long for my girlfriend's breakfast order to come up that I finished my plate before she got hers. I had to go up and remind them that my girlfriend had not received hers and when they brought it out to us they forgot her smoothie too. ADVICE- DRIVE DOWN THE STREET TO DUNCAN DOUGHNUTS. Overall I would stay here again. After the bad first impression it was hard to get the sour taste out of my mouth but I liked my expirience overall.,

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, October 25, 2012
Dear Valued Guest:

Thank you for taking the time out of your busy day to post a review on Trip Advisor regarding your recent stay at our hotel. Its honest feedback such as yours that we use as both a training tool for our staff and a way to praise them.

I was very happy to see that you rated our hotel 4 out of 5 stars in your review. I apologize for the confusion that occured at the front desk regarding your reservation. I apologize that you felt the Bistro was an expensive breakfast option. We have actually just decided to activate a new menu item called the morning meal deal on the weekends. This will feature an orange juice and a breakfast sandwich for only around $5.50.

I would also like to apologize for the service you had to endure at the Bistro that morning. I can tell you that we saw a lack of service from that one particular employee and he is no longer with our hotel.

Thank you once again for choosing to stay at the Courtyard by Marriott Milwaukee Airport. We look forward to welcoming you the next time you are in the Milwaukee area.

Sincerely,

Clint Wills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
93 reviews 93 reviews
46 hotel reviews
Reviews in 55 cities Reviews in 55 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 17, 2012

Had a meeting in downtown Milwaukee but stayed at the Courtyard out by the airport. Retrieved my bags and called hotel for a driver to pick me up. I was informed it would be a couple of hours but to go to a local transportation service and they would take me to the hotel at no charge. The person at the local transportation company was a total jerk. I asked how long before the next van and she said maybe 30 or 60 minutes not really sure. Caught a cab for 10 dollars and at the hotel in about four minutes. I was steaming.

Went to the front desk. The person already had my room key ready with water and a snack. I told her about the local transportation company and she said that she would pay for the cab ride and offered my a free drink in the bar.

The speed of her actions and her attitude really disfused the situation. Declined the cab ride. It was not the hotel's fault. You could tell she was intent on correcting the situation.

This is GREAT Service...stay again...you bet...upon check out the same person was there and asked all of the questions...sleep well, etc, etc...seemed sincere and told me that they were checking with the transportation company on why it was taking so long....

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, October 18, 2012
Dear Valued Guest:

Thank you for posting a review regarding your recent stay at our hotel.

I was very concerned when I heard about the lack of courtesy provided to you by a third party transportation service. I want to assure you that we have indeed spoken to that company and were assured that it will not happen again. We rarely use a third party company however when you arrived unfortunately we were on a previously contracted shuttle run.

I'm very glad that our staff was able to diffuse the situation and provide you with exceptional customer service during your stay. I will also make certain to share your kind comments regarding the cleanliness of our hotel with our housekeeping staff.

We are currently ranked #1 according to random guest surveys from our guests in regards to cleanliness of rooms out of all 831 Courtyard by Marriotts.

Thank you once again for sharing your feedback.

Sincerely,

Clint Wills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DeForest, WI
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 15, 2012

Spent a weekend at Marriot Milw Airport and enjoyed the property. It is a few blocks from the airport and close to a lot of fast food and local establishments. The hotel itself is very up scale, comfortable and reasonable.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, October 18, 2012
Hello:

Thank you for posting a review on Trip Advisor regarding your recent stay at the Courtyard by Marriott Milwaukee Airport. I will make sure to share your kind comments with our entire staff. We look forward to accommodating you the next time you are in the Milwaukee Area.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2012

New and sparkling clean--always good qualities in a hotel. Everything works and electronics are state-of-art. Handy to airport and Amtrak, and easy drive into town. Everybody there, from housekeeping up, was super efficient and helpful.

I notice the comments about the new Bistro concept in the lobby. It suited me fine. I got breakfast items to take back to room, including my wife's very favorite breakfast tea, and we had an evening drink there.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, October 18, 2012
Thank you very much for your kind comments regarding your recent stay at our hotel. I will make sure to share your comments with our entire staff. I was also glad to hear that you enjoyed The Bistro and lounge during your stay. We have found many guests prefer it to the previous breakfast buffet offering that Courtyards used to have.

Thank you once again for taking time out of your day to post your feedback.

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 10, 2012

We arrived late (12:30am) to check in and we had to wait in line! The guy at the desk smelled like he was a walking ash try. Then at 3:30 am we were woke up by people yelling and running through the hallway and knocking on our door. Checkout was terrible the girl had no idea what she was doing nor did she care. She was more concerned with texting on her phone in the corner than with helping anyone. She could not figure out how to print out our receipt but she did not care. There was no manager there or anyone that could help her figure it out either. We asked if she could call someone and she said no. No one there knew more than she did. Her favorite response was "its not my fault". What business runs without a manager onsite or someone who knows the basic functions of checking in and out. You could hear a pin drop in the next room and in the hallway. We were a ways from the elevator but you could hear the bell when the doors were open. Looks are not everything when it comes to a hotel. Bed was hard and not comfortable at all.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Courtyard by Marriott Milwaukee Airport, responded to this review, October 18, 2012
Dear Valued Guest:

Thank you for taking the time to post your feedback regarding your recent stay at our hotel. I would like to sincerely apologize for the inconveniences and the lack of service you experienced at our hotel. At the Courtyard by Marriott we hold ourselves to the highest standards of service and I apologize that we fell short of our own lofty goals.

I want to assure you this is not commonplace at our hotel and I have used your specific review as a training tool at our last front desk meeting. We discussed each of your concerns and rectified them so they will no longer occur at this hotel.

I was very sorry to hear that you felt your bed was uncomfortable. If you would like to contact me directly and let me know what room you were in I would really appreciate it. We currently rank #1 out of all 831 Courtyard by Marriotts on the guest survey response of how comfortable was your bed.

In regards to the bell in the elevator I completely understand your frustration. With newer Americans with Disability Act provisions the bell is a requirement and cannot be changed.

Please accept my personal apology for everything you had to endure during your stay. We hope that the next time you are in the Milwaukee Airport area you will give us another try so that we can show you how truly important each and every guest is to us.

Sincerely,

Clint Wills
General Manager
clint.wills@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Milwaukee Airport

Address: 4620 South 5th St, Milwaukee, WI 53207
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 53 Hotels in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Milwaukee Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
The new state-of-the-art lobby at the Courtyard by Marriott Milwaukee Airport provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great Starbucks beverage, breakfast, or drinks and dinner during the evening. You'll also enjoy inviting, flexible spaces where you can work or relax, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center, indoor pool and whirlpool will help you stay refreshed and energized. The Courtyard by Marriott Milwaukee Airport is centrally located to the Harley Davidson museum, Miller Park, Summerfest Grounds, and the Milwaukee Art Museum. We are also near many corporate offices including Caterpillar, Rockwell Automation, Johnson Controls, Krones and many others. Whether traveling for business or pleasure, your stay at the Courtyard by Marriott Milwaukee Airport is sure to exceed all of your expectations! ... more   less 
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