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“Bait and Switch” 1 of 5 stars
Review of Ambassador Inn at Marquette

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Ambassador Inn at Marquette
2.5 of 5 Hotel   |   2301 W Wisconsin Avenue, Milwaukee, WI 53233   |  
Hotel amenities
Ranked #44 of 52 Hotels in Milwaukee
Izatys Townhouse
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Bait and Switch”
1 of 5 stars Reviewed July 29, 2013

Myself, wife kids & dog came to town for Paul McCartney. We have a thing for old Art Deco buildings. This one was looking great. They charged an extra $50 for dog, but happy to bring her. Then they put us across the street in a place that smelled of ciggy smoke, no A/C in stair case. This building had a 'looks like it was single room occupancy look to it'. Ugly slug square three story former office building maybe? I do not know. Website, booking staff, desk staff left you with impression that you were going to stay at an old classic. WRONG! Lets talk Parking Three short nightmares, I will treat you to one. Pay $10 to park in a lost across street from dumptel. Go to unload (no unload zone on busy city commercial one way street) then drive very short distance to assigned and paid for parking lot. It's full, and very very hard to turn around in. Go back across street and pull into ramp. Not close but it was upstairs in a not so safe part of town. Next morning, they charge you $20 for ramp park. Tried to keep me on the hook for the previous $10. Price for all of this $350 one night. If they send you across the street - we advise the following. Go outside, call other places, book room. Go back in demand full refund and use term "Bait and Switch". They will back off at a 100 mph. Then get confirmation of cost free cancelation in writing. Go outside call your ccard company and confirm that no charges have been made. Wish we could have seen the Ambassador Inn. But they bait and switched us to the dumptel across the street.

Room Tip: Do not stay in dumptel across the street. Ciggy smoke!!! No working lights on elevator panel or but...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Inn at Marquette, responded to this review, August 1, 2013
We have not received a complaint directly from the guest regarding this situation. We generally take these complaints seriously and would have been happy to resolve the situation with the guest during their stay. Please contact the hotel's General Manager directly, as we would still like to make this right.
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81 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Grand Rapids, Michigan
Top Contributor
175 reviews 175 reviews
25 hotel reviews
Reviews in 62 cities Reviews in 62 cities
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed July 22, 2013

I Actually did not stay at this hotel but was charged for a night ($167.00). With that being said, I think I can give a review of the service I experienced.
When calling to cancel, I did NOT receive a cancellation number which I thought was odd, so I asked how will they know I cancelled, the clerk said cuz I just cancelled it. I then said, I do not want to be charged. She snickered and said you won't be charged. Almost the end of the story...
Booking.com gets in touch with me to review this hotel. I reply that I never stayed and cancelled thru the hotel direct (Big mistake!) weeks ago.
Since, I see a charge on my account, so I emailed the hotel and the "manager" promptly gave me a call.
All that to say, our conversation left a very sour taste in my mouth...not even an "i am sorry".
I am in the process of getting a phone record but that will prove only that I called, after making another reservation, not that I cancelled. :(
Truly disappointed. We visit Milwaukee almost every year for the past 25. It one of my favorite places. So please visit Milwaukee but
Based on the lack of empathy (not a refund), stay somewhere else.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Inn at Marquette, responded to this review, August 1, 2013
As is customary in the industry, guests will receive a confirmation number verbally at time of cancellation. In addition, e-mail cancellations are sent immediately (if e-mail given) confirming a cancellation and stipulating the cancellation number given at time of cancellation. We do not have a current direct complaint from this guest, as we would have been more than willing to work with the guest to research the cancellation request with the guest directly.
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Madison, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2013

This hotel has lots of charm but be careful when booking your room. We thought we were at the Ambassador Inn but we were booked at the Ambassador Inn - Marquette, which is across the street and a much lower quality hotel. The beds were smaller than advertised and there was a dirty tissue in the corner of the bedroom area that was not ours. There was only 1 trash can, located in the main area and parking was an extra $10 fee. However, the parking lot was safe and clean, and the area is heavily patrolled by police so there wasn't a worry about car theft or damage. The shuttle to and from Summerfest was absolutely awesome and the drivers were wonderful - do not forget to tip them for their incredible customer service! :-) They completed and complimented the hotel experience for us.

Room Tip: No rooms have balconies but the workout facility was very nice and had cold, bottled water.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Inn at Marquette, responded to this review, August 1, 2013
Thank you for taking the time to share your recent experience at the Ambassador Inn. The Ambassador Inn and the Ambassador Inn at Marquette are the same property. Our housekeeping staff takes great pride in provding the cleanest rooms in Milwaukee. We would never want any of our guests to receive a room that is not complete and ready to be occupied. Our shuttle service is a very popular amenity of the Ambassador Inn and Thank you for your kind remarks towards our shuttle staff. We are sharing them with the staff. Thank you again for choosing the Ambassador Inn and we look forward to your return.
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Marathon, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 25, 2013

Stayed here for one night with husband. Room was fine but a bit dark. We were across from a public door so heard it opening and closing a lot in the morning. Paid US $130 (a bit expensive for this hotel).

Had free shuttle bus to and from the stadium, so that was a plus. Free parking was across the side street.

Had big towels so you were able to wrap them around you, another plus.

There was not a lot of channels to choose from on the TV-alot of crappy American shows . Batteries in the remote control were dead. Had to go down to front desk to get new ones.

The elevator was dark and stale smelling.

Bathroom door was dirty and had paint peeling off it. It needs to be updated.

In conclusion: would stay here again.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 12, 2013

This hotel is what you think it is. Its an older place in a less-glamourous part of the city. Its not bad at all though. The interior and public spaces have seen much better days, but the room itself was quite good except for the desk chair. The beds were a tad soft, but comfy. Good linens and pillows. The desk chair was comfortable for sitting, but not for using a computer for extended periods or any other work at the desk.

Getting to and from the hotel was easy due to a close off ramp from the freeway. Harley-Davidson and Miller factories and offices are nearby. They have a free shuttle downtown though I didnt use it. And free covered and/or uncovered parking. Taco Bell is just across the street (huge plus for me).

Its reasonably affordable, clean enough, and probably central enough for most travellers. There is a concert hall just down the street which can make the area noisy after the show lets out, etc., but the night I was there is was perfectly quiet. Ask for a room further back in the hotel to avoid the noise from Wisconsin Ave.

Check-in staff was friendly and knowledgable. Morning guy seemed ambivalent about being there so a lack of consistency across the service levels. Breakfast was very minimal and a small room. I didnt partake. My room had a microwave and a small fridge, so good for a few things.

Room Tip: Staying further back in the hotel will minimize street noise from Wisconsin Ave. May want to inquir...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 2, 2013

We visited milwakee from March 29-31st and stayed in Ambassador Inn on 29th. We stayed only for a day and had to a checkout because my family never felt safe in the hotel.There was loud music being played and a party going in our adjacent room.We complained to the person at reception so that we can be given a different room.But the hotel refused.We had to take a different hotel(residence Inn) which was wonderful.

The breakfast this hotel was terrible.This is not a family friendly place at all.Please do not visit if you have small children.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex, Wisconsin, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2013 via mobile

Great service friendly staff bar staff entertaining and helpful shuttle service around Milwaukee which was a bonus cheap and friendly driver well worth it would recommend it anytime. Great cocktail night too

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ambassador Inn at Marquette

Address: 2301 W Wisconsin Avenue, Milwaukee, WI 53233
Location: United States > Wisconsin > Milwaukee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #44 of 52 Hotels in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ambassador Inn at Marquette 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
The newly renovated Ambassador Inn in downtown Milwaukee, Wisconsin, caters to business and leisure travelers alike, with well-appointed guest room accommodations, ample amenities, and a complimentary continental breakfast for our guests every morning. A wide range of Milwaukee attractions and venues, including the Bradley Center, home to the NBA’s Milwaukee Bucks, the Frontier Airlines Convention Center, and numerous family-oriented attractions are all a complimentary shuttle ride away. ... more   less 
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Also Known As:
Ambassador Inn @ Marquette Hotel Milwaukee
Ambassador Hotel Milwaukee Wi

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