I Actually did not stay at this hotel but was charged for a night ($167.00). With that being said, I think I can give a review of the service I experienced.
When calling to cancel, I did NOT receive a cancellation number which I thought was odd, so I asked how will they know I cancelled, the clerk said cuz I just cancelled it. I then said, I do not want to be charged. She snickered and said you won't be charged. Almost the end of the story...
Booking.com gets in touch with me to review this hotel. I reply that I never stayed and cancelled thru the hotel direct (Big mistake!) weeks ago.
Since, I see a charge on my account, so I emailed the hotel and the "manager" promptly gave me a call.
All that to say, our conversation left a very sour taste in my mouth...not even an "i am sorry".
I am in the process of getting a phone record but that will prove only that I called, after making another reservation, not that I cancelled. :(
Truly disappointed. We visit Milwaukee almost every year for the past 25. It one of my favorite places. So please visit Milwaukee but
Based on the lack of empathy (not a refund), stay somewhere else.
- Official Description (provided by the hotel):
- The newly renovated Ambassador Inn in downtown Milwaukee, Wisconsin, caters to business and leisure travelers alike, with well-appointed guest room accommodations, ample amenities, and a complimentary continental breakfast for our guests every morning. A wide range of Milwaukee attractions and venues, including the Bradley Center, home to the NBA’s Milwaukee Bucks, the Frontier Airlines Convention Center, and numerous family-oriented attractions are all a complimentary shuttle ride away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Orbitz, Travelocity, Hotels.com and Odigeo so you can book your Ambassador Inn at Marquette reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ambassador Inn @ Marquette Hotel Milwaukee
- Ambassador Hotel Milwaukee Wi