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“Nice hotel and staff” 4 of 5 stars
Review of Ambassador Hotel

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Ambassador Hotel
4.0 of 5 Hotel   |   2308 W Wisconsin Avenue, Milwaukee, WI 53233   |  
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Ranked #13 of 52 Hotels in Milwaukee
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice hotel and staff”
4 of 5 stars Reviewed February 5, 2014

Used Price Line to get a good rate. Asked for 2 beds on arrival and was upgraded to 2 queen room at no charge. Room was clean and good sized. The bathrooms are small with no shelf space so the bar area is also a sink backup area. It's OK but a little awkward. For a short stay it's fine. Parking is in a garage for $20 with in and out privileges. Located about 6 or 8 blocks from Marquette Univ. Area is OK not great. All in all for the price it was a good deal and I'd stay again for that price.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this review, February 19, 2014
We look forward to your return. Thank you for taking time to share your feedback on the Ambassador. It was our pleasure to serve you!
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901 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Tampa, Florida
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 stars Reviewed January 28, 2014

We picked this hotel because of their advertising.

AMBASSADOR HOTEL MILWAUKEE
MILWAUKEE’S PREMIER HOTEL DESTINATION
A shining example of true Art Deco style, the Ambassador Hotel provides an urban oasis near the heart of downtown Milwaukee.

Discover a remarkable blend of modern amenities and 1920s Art Deco design. From the original marble floors and bronze elevator doors to the ornate plasterwork, every detail of the Ambassador Hotel is a testament to the bold beauty of Art Deco. Our spacious guest rooms share the same level of sophisticated décor. Guests enjoy luxurious bedding, HDTV and complimentary wireless Internet access.

First of all I'd like to tell you that the room is very meager. Not even a real closet. There is like a small armoire that you could barely fit 10 items. They don't have regular hangers either. Just the cheap hangers you get at the dollar store. Since we were staying for five days we brought lots of things with us and it's very cold here right now. When I asked for more hangers I got a mishmash of wire hangers and plastic hangers that were disgusting filthy and barely able to hold the warm clothes.

Since were here for this long we would like to watch some TV. That was out of the question. First of all they have hardly any channels. Then when we try to rent a movie they have satellite and satellite was not working. It has not worked up to this date we had people in our room three times and they reset it three times. It wasn't until the next day that they admitted that the whole hotel was experiencing problems in this area.
In the room tell me what hotel in Milwaukee Wisconsin would use satellite when they know that when it's cold satellite goes out. Now I will say that normally TV in the hotel room it's not that important to me, but my husband is here on business and it's -13° so little TV would of been very welcome. I think what pissed me off the most was that from day one they knew there was a problem and we were not informed upon check in.
The room service menu said that they serve till midnight. We went down to the restaurant at around 7 and told that we had to order right away because on Sunday and Monday the restaurant closes at 8 o'clock and you cannot get room service either. No food in the hotel after 8 o'clock and even if you're sitting in the restaurant at 7:45 you have to order your meal all at once so the restaurant staff can go home. On the upside the food was ok. This really pissed me off that at 8 you are stuck and if you don't have it well that's just too bad.

They also say that they have a shuttle that will take you to the mall. However their shuttle will only take you within a 2 mile radius and there is no shopping in the area other than an old mall with hardly anything in it.


The most disgusting thing I have to say is when the maid came to do service I wasn't feeling well so I was just getting supplies and the first day when I told her I need more glasses and gave her my glasses she said she would be right back. I didn't think anything of it. But on the third day I asked her don't you have glasses on your cart? To which she replied that they have to take the glasses and wash them by hand and she showed me a tiny little thing of dishwashing soap. I'm sorry that is disgusting I cannot even believe it. That a hotel would have the same mai who just cleaned your toilet wash your glasses at the same time disgusting. with all the sickness and germs I can't believe that they would not have more consideration for their patrons.
Yes the staff is wonderful here. Very very kind. However I could not recommend this hotel. I would not stay here again. If I would've known some of the stuff when I checked and especially about the glasses I definitely would've left.

I also want to mention that we got a room with a Jacuzzi and they advertise that they give Aveeda Bath salt with the Jacuzzi. When I asked for some she gave me one tiny thing of Bath salts and proceeded to tell me that if I wanted anymore I would be five dollars each.
UPDATE:
I was just this second told that the TV issue was only in our room from the front desk person who claims he told us that before and offered to move us. That was NOT made clear to us upon our first call to them. We were told by 3 people including the gentleman who came to our room that the entire hotel was experiencing this. Also they are taking off the parking fees to compensate. Wow!! Big deal! It certainly doesn't make up for this visit.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this review, February 4, 2014
We do offer guest rooms with full closets and would have been happy to accommodate all of the guests requests, if they were requested during her stay. Our hangers are all wood, as is customary in full service hotels. They are not plastic or metal. This particular room reported TV issues to our desk staff and the issues were resolved immediately during their stay by our vendor who sent a technician on-site. The hotel TV system is state-of-the-art and does provide many channels for our guest's enjoyment. Yes, on Sunday and Monday evenings our restaurant does close at 8pm. Our guests do enjoy complimentary appetizers in Envoy Lounge from 8pm - Midnight on those two evenings. Guests are never pushed out of the restaurant, especially if they are seated prior to closing. Our hotel shuttle service is available from 7:30am - Midnight every day of the week and transports all of our guests throughout the downtown Milwaukee area. In regards to the water glasses in the rooms, the guest's statement is entirely not true. All of the glassware is removed daily and run through the commercial dishwasher and returned to the guest rooms. Our guest's health and safety is of utmost importance and our staff takes great pride in providing the cleanest guest rooms in the city. Our General Manager would welcome a call from you to discuss your experience further personally. We would have happily resolved your issues during your stay, given the opportunity.
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Toowoomba
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 22, 2014

My 10yr old son and I stayed 2 nights at the Ambassador 19-21 December 2013. We were given a corner room on the sixth floor which was very spacious. If you love Art Deco then this is the hotel for you! The food in the dining room and lounge bar was great. The shuttle bus service is excellent and the driver is very knowledgable about the area. I loved the era music playing throughout the hotel too. I'll be back!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this review, February 4, 2014
It was our pleasure to serve you and your son during the holidays. Envoy is a great choice for dining in Milwaukee and we are delighted to here you enjoyed your selections and your entire stay at the Ambassador. We can't wait to have you back! Please know our Guest Experience Manager is looking forward to assisting you with the planning of your future visit with us.
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Monona, Wisconsin
1 review
5 of 5 stars Reviewed January 21, 2014

Physical properties of the hotel(beautiful art deco) were only enhanced by the well trained and attentive staff in addition to the shuttle service. This was probably our 8th trip here and we consistently recommend it to friends as well located destination in Milwaukee with excellent amenities! We both enjoy the combination of excellent dining, sports events and art venues. The shuttle service makes all of these more possible and provide an opportunity to leave our car in the well supervised Ambassador parking ramp. You'll see us again!

Room Tip: While we have never had a "bad" room in our many trips here, we have enjoyed the corner ro...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this review, February 4, 2014
We appreciate being your choice of hotels in Milwaukee over the years. Thank you for continuing to promote the hotel and its staff to your friends and the traveling community. Our staff takes great pride in knowing they provide the highest level of service to our guests and exceed guest expectations. Our covered parking and complimentary shuttle service continue to be very popular amenities to our guests and offer a value to travelers to Milwaukee. It is our pleasure to continue to serve you and the staff is looking forward to your upcoming visit!
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Rutherford, New Jersey
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed January 16, 2014

Stayed here in December for work. The location is great, it's in downtown Milwaukee. I was a little annoyed that I needed to pay $20 for parking. The hotel staff was very accommodating. The hotel itself definitely needs some updating. The eating area downstairs was old and the elevator door really freaked me out. You need to manually open the door to get in and out of the elevator. The room was rather small and the sink was outside the bathroom next to my bed which bothered me a bit. I was happy that there was a Starbucks attached to the hotel in the morning. However, it's a hotel Starbucks, therefore they did not have all of the beverages a regular Starbucks would have. However, I have to stay, I have stayed in downtown Milwaukee before and the other hotel I stayed at was also a bit outdated, so it must be a downtown Milwaukee thing. Decent one night stay.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this review, February 4, 2014
The Ambassador is located on the west end of downtown Milwaukee at the Marquette University campus. Our parking is a covered parking garage and provides the least expensive parking in downtown Milwaukee. We also provide complimentary shuttle service throughout your stay to avoid the hassles of driving and parking downtown. All of our guest rooms have two sinks (one is located in the bathroom and the other just outside the bathroom). Our guests love this feature, as it provides the opportunity for multiple guests to get ready each day at the same time. The elevator doors are the most talked about feature of our hotel. Guests really enjoy the historic charm of the elevators and many other features throughout the property. Caffé Deco is our coffee shop and serves Starbucks coffee and specialty drinks along with made-to-order breakfast and lunch sandwiches each day. Guests rave about the convenience of the coffee shop on property for those on the go or looking for a more casual atmosphere for breakfast or lunch. We do look forward to the opportunity to have you back to the Ambassador and thank you for choosing us for your recent stay.
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Chicago, Illinois
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 15, 2014

Stayed here for a night last winter with my wife and another couple and had a real nice experience. I love legitimate Art Deco style and architecture so this kind of place is right up my alley. The building itself did not disappoint and the rooms and staff were very nice and accommodating. The price was definitely fair too even though we booked pretty last minute.

The location is also great (a little west of downtown and pretty much on Marquette's campus) and they also offer a free shuttle to take you around town if needed. In fact, the shuttle actually picked us up from a bar a couple miles away from the hotel fairly late at night so that was a huge help! I would certainly recommend the Ambassador Hotel if you need a spot to stay in Milwaukee.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this review, February 4, 2014
It was our pleasure to have you at the Ambassador on your recent visit to Milwaukee. Milwaukee has so many things to offer and our shuttle service is a great way to get you around town. We are located on the west end of downtown Milwaukee at the Marquette University campus. We appreciate you choosing the Ambassador and our staff is looking forward to assisting you with your future accommodations.
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Sussex, Wisconsin
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed January 10, 2014

My daughter and I just returned from a two night stay at the Ambassador Hotel (Milwaukee). No negatives from either of us. Our room was large and clean. Yes the bathroom is small but we weren't in town to tour a bathroom! Employees are all very friendly and accommodating. LOVED the shuttle service (a great plus as far as we were concerned). We would not hesitate to stay there again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jjossart, Manager at Ambassador Hotel, responded to this review, February 4, 2014
Thank or choosing the Ambassador and for taking the time to share your experience with the traveling community. The complimentary shuttle service is just another way the Ambassador strives to provide a great value and service to our guests. We look forward to having you back again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ambassador Hotel

Address: 2308 W Wisconsin Avenue, Milwaukee, WI 53233
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Milwaukee
#3 Luxury Hotel in Milwaukee
#8 Family Hotel in Milwaukee
#10 Business Hotel in Milwaukee
#19 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ambassador Hotel 4*
Number of rooms: 132
Official Description (provided by the hotel):
A shining example of true Art Deco style, the Ambassador Hotel provides an urban oasis near the heart of downtown Milwaukee. Discover a remarkable blend of modern amenities and 1920's Art Deco design. From the original marble floors and bronze elevator doors to the ornate plasterwork, every detail of the Ambassador Hotel is a testament to the bold beauty of Art Deco. Our spacious guest rooms share the same level of sophisticated decor. Guests enjoy luxurious bedding, HD smart elevisions and complimentary Internet access. Savor sumptuous global American cuisine in an upscale yet casual atmosphere at Envoy Restaurant & Lounge. Chef Michael Long crafts globally inspired innovative dishes made using fresh, local ingredients. But first, work up an appetite with a visit to our well-equipped fitness center that features cardio equipment with individual TV screens. Ready to explore all that downtown Milwaukee has to offer? Our complimentary shuttle service provides front door, red carpet service. Host your next social gathering in our Art Deco designed Embassy Room or host a corporate meeting that takes advantage of state-of-the-art audiovisual equipment in our Attache' Room. The Ambassador Hotel offers a variety of intimate event venues that can comfortably accommodate 20 to 80 people. Perfectly located on the west side of downtown Milwaukee near the Marquette University campus, our stylish hotel offers the perfect base for exploring the best attractions in the city. Catch a ball at a Milwaukee Brewers baseball game under Miller Park's retractable dome, attend a show in the Milwaukee Theatre District, tour the Miller Brewery or explore the Harley-Davidson Museum. If you have any questions about area attractions or need assistance arranging tours, please don't hesitate to ask our Guest Experience Manager. Reserve a room at the Ambassador Hotel during your next visit to Milwaukee and experience legendary customer service in extraordinary Art Deco style. ... more   less 
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Also Known As:
Ambassador Hotel Milwaukee

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