Hotel was lovely, staff friendly, but professional. Reminded me of the glory days of hotels where service was the norm. Shuttle service is a real positive: only hiccup was when on the second day the driver did not arrive for return trip as scheduled. Had to call hotel and wait for a special pick-up which made husband feel a little better. But then garage would not raise the gate when key card was entered. Had to contact front desk twice to get them to raise the gate. Dinner at the Envoy was great, and made for a special evening.