I stayed one night at this hotel on Jan 16th. It was published on Expedia as one of their "unpublished rates". It was rated as a 4-star hotel, so I accepted the rate in exchange for not knowing which hotel I would be placed in. $75 for a Monday evening (includes taxes) was not bad. So, couldn't really read reviews until "after" I booked. The upside: Upon my arrival/check in I was impressed with the appearance of the lobby and restaurant/bar. It was an older building but made to look more contemporary/art deco inside. Nicely done. Yes, there was plenty of parking. The room had a nice decor mix of old and new. Flat panel TV with interactive keyboard, free wi-fi, good workspace. Staff was friendly. The downside: When I checked in I got up to the room and tried my keys, which did not work. So I had to take the elevator with all my stuff back down 6 floors to get new keys. They ended up re-assigning a new room, now on th 3rd floor. Good, but I think I would have like the view better on the 6th floor. Also, for most part parking was well lighted except for the side of the hotel, which could use another street lamp. As a woman traveling alone I wasn't sure I would be walking around that neighborhood after dark on my own. Kind of a sketchy location for an out of towner. As for the room experience, when I did finally get inside I looked around the room and saw on the tops of the furnishings (and especially the minibar) that they were just covered with a layer of dust. Not a light layer that had just "settled" there...a layer that could have been growing for weeks. Gross, I was afraid to touch it. Definitely lacked a maid's touch. The pillow cases also were far too big for the pillow size and the ends were tucked way inside the pillow ...not a big deal, but the cases were stained, clean, but visibly stained. Made me question whether they were cream colored off-white sheets or sheets that used to be white at one time. It was that questionable. from other reviews I've read, sounds like it's NOT an isolated incident. It didn't make me want to lay my head down to stare at the dust on my lamps. And while the TV "keyboard" is really kind of unique at first glance...it's hardly something I can carry into bed with me like a normal remote control. So I looked around for one...nope no remote. I can fumble a remote control in the dark...not a keyboard, expecially if you don't type. Lastly, the light/electric situation was confusing. A master switch on the wall controlled the whole room, while a second switch controled just the entry lights. Could not figure out how to work individual room lamps around that stupid master switch...It's just me, but when I come back to my room tired, I do not want to be screwing around with light controls and keyboards. I just want to plunk down on the bed turn on the tv and turn off the lights....shouldn't be that hard. LOL. In the end, would I stay there again? Sadly, probably not. I had such high expectations for a hotel rated that high. I think Expedia needs to take a closer look at what it's calling "4-star"
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 20, 2012
We are happy to hear you found the hotel impressive and a perfect mix of our historic art-deco style with the right modern touches our guests have come to enjoy. Our apologies for the malfunctioning lock on your room. Occasionally, electronic locks require re-programming and are handled immediately upon them being brought to our attention.
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We take pride in having some of the cleanest hotel rooms in the city. We did not receive a complaint during your stay and leaving you in a less than perfect room would never be acceptable to us. It's unfortunate that we were not made aware of the situation, as we could have ensured you an enjoyable stay. Our guest rooms are to be equipped with a remote control and also a keyboard to operate the televisions in the room. If this been brought to our attention, a member of our service team would have been happy to bring a new remote to your room, saving you the frustration you experienced.
Guest rooms at the hotel are designed for energy-savings initiatives and the ability to turn out all of the lights with a Master Switch when leaving is a convenient way for our guests to save energy. The switch is labeled to assist in operating the lighting in your guest room.
We would welcome you back to the property and would like the opportunity to show you the true Ambassador experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.