Staff was very pleasant & helpful. I did repair the toilet tank flush handle after it wasn't properly installed and the small hose inside the tank had fallen off. Plus the chain was too long. Allowing the flush handle to over rotate without lifting the ballcock. Before I retired from the railroad I spent many nights in motel rooms some at Hilton Gardens. My trade was as a roadway work equipment technician so I naturally looked to see I could repair something before calling for help or to complain.