I made a reservation at this hotel because it had a pool. I called in advance before I booked; the manager assured me that the pool was open. When I arrived at the hotel I noticed the pool was closed, when I asked the Female manager about the pool she proceeded to yell at me. Telling me I have an attitude and I need to leave her hotel immediately. This went on for 15 minutes, she was yelling at not only me but to the guests I arrived with telling them I needed to drop the attitude but I’m not allowed at the hotel. Before I could say anything she yelled she would not be refunding my money, this was 15 minutes after check-in. I have never been so disrespected; she is very unprofessional and should not be working at this hotel. She also makes comments about Hispanic people who cannot understand her and will hover over you while you eat your breakfast making sure you don’t eat too much apparently. I would not recommend this hotel to anyone as long as she is working there.
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