We live in FL, My partners kids (ages 19 - 23) Live in WI. We went up there for a wedding and one day the kids came to visit us and when we were comming in to the loby the female manager started yelling at my kids asking "how many people are staying in that room??" I heard her from outside while the door was opened. Now you got to know we were there from the 20th to the 25th and this happened on the 24th and she checked us in. When I my partner and I walked in the door I answered her with a firm "TWO and I dont appreciate your attitude, If I remember correctly we can have as many guest as we please" It went back and forth over how many people were staying for about 4 mins. then she said my kids were offencive to her. I asked what was said or done. and her responce to my question was they know what was done. I told her well if your not going to tell me what was said or done so it can be corrected then Im not going to do anything about it and your just giving me attitude over nothing. her responce to that was Im done talking with you, as she brushed me off like you would a fly near your face. I told her I wanted to speak to a manager right now. she looked at me and told me she was the manager. when I asked for the Corp number to call and complain she told me "www.choisehotels.com" I told her I asked for a number, that way when I get in my room I can call and complain to a live person about you! her responce to me was "if you dont like it you can go to another hotel!"
I have gone on to choise hotels web page that night and complained. the automatic email I got said i should hear from someone with in 48 hours and they have till the 28th 9pm to respond.
The hotel was nice, has an indoor heated pool.... could not use it except for the first day because someone relieved themselves in it and left floaters. so the pool was drained and cleaned. But its that manager who Im going to remember when I think about my first trip to Milwaukee. Not meeting my partners family for the first time or watching his nephew get married. Two things that ment everything to me on this trip were totally ruined by that woman in a matter of less then 30 mins.
Take it from me..... pay a little more and stay nextdoor at their sister hotel!!!!!
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