I have stayed at many Marriott hotels for business and for personal reasons and this is the first hotel where an entire bag was taken out of my hotel room. My boyfriend and I returned from a late night movie to notice that his bag was gone and my macbook (that I hid inside his bag) was clearly gone too. I called the hotel operator and I filed a police report. Since the hotel is connected to a nearby mall, anyone from the public can wander the hotel. What surprised me even more is that the hotel DID NOT have cameras in the hallways. When I complained to upper management about why they should have cameras in the hallways, upper management did not do anything. I felt like they were avoiding my concerns on why a Marriott hotel should have video cameras in the hallway. Not only would cameras protect the guests, but it would also protect the hotel from potential liability and insurance problems.
Nevertheless, Marriott submitted my claims and after 3-weeks with following up with the claims department, they said that they denied my claim and will not reimburse me for anything.
The moral of the story is BE VERY CAREFUL WITH THIS HOTEL - members of the public can wander in at any time and can wander up and down the hallways and there are no cameras to protect the staff or the guests. Your bags and clothes can all very well be taken and there will be no assistance from customer service or the claims department.
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- Also Known As:
- Courtyard By Marriott Milwaukee Downtown Hotel Milwaukee
- Courtyard Milwaukee Downtown
- Milwaukee Courtyard
- Milwaukee Marriott