Let me start off by saying the hotel did offer to comp my stay because of the issue I had. However being this was a business trip that doesn’t benefit me at all since my company pays for my expenses and I’d lose my hotel points. So in the end I’d lose out even more. They did give me a gift card to a local place to eat..too bad I don’t eat in places like that. So I can’t fault them for not trying.
Having read the other Tripadvisor reviews before having my Travel Dept book this hotel I’m really questioning one…do people really know what a decent hotel is? Or two who really wrote these reviews? I’ve been Hilton Honors Silver, Gold and Diamond status member for many years so I do feel I know what to expect by the Hilton brand and generally the Hilton family of hotels does a great job…not here though.
I generally stay at another hotel in the area but had to stay here due to the other hotel being sold out, I’ll never stay here again. The hotel is located in the middle of nowhere in a questionable area…however if your into strip joints there’s one right across the street for you. Hampton Inn’s pride themselves on being clean…well this one was so clean my room smelled like a chemical factory just exploded! Instead of PJ’s I should have brought a chemical hazmat suit to wear to bed. The stench of cleaning product was beyond acceptable. I can only assume this at one time was a smoking room and they are trying to mask the old smell of smoke. Well if you’re changing over to a nonsmoking hotel I suggest the hotel redo those rooms.
The quality of the room is standard 5 year old plus Hampton Inn style…you can tell this hotel hasn’t been remolded in some time. Having just stayed at a new Hampton Inn only a week ago the differences were HUGE. The bathroom was “ok”, the shower area really appeared old and worn and the bathroom door needed replacing as did the sagging shower rod which prevented me from closing the shower curtain resulting in the floor flooding. The bed was fine, standard comfy Hampton Inn quality, which was the only thing that made this stay somewhat acceptable, even though sleeping wasn’t easy inhaling cleaning fumes.
I didn’t bother using any of the other services the hotel offered, the less time spent inside this hotel the better. I felt bad for the staff as they seemed to really care for their guests but were embarrassed by the condition of the hotel.
Overall I would NOT stay at this hotel again and would not recommend this hotel to anyone. The chemical odor cannot be safe to inhale. The hotel needs updating to be on par with other Hampton Inn’s, this one certainly isn’t setting the standard for their chain.
Do yourself a favor and just stay somewhere else...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review our hotel so thoroughly. I apologize that you were not impressed by our guest rooms. Our goal is to exceed guest expectations on all levels, therefore it is disappointing to learn that we did not do that for you. I would love to speak to you about your experience further . Please don't hesitate to contact me personally at the hotel. Thank you again for your time
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.