From the very first phone call to book a room, the staff was so friendly. I had to call back a few days later to change our reservation and happened to speak to the same person who remembered booking our room for me. The hotel is beautiful and historic and our room was super clean and comfortable. We ate at the cafe for dinner and the wait staff was friendly. An error was made on our bill which wasn't a big deal because they fixed it. We received a handwritten note with milk and cookies and stuffed animals for the kids delivered to our room as an apology. We were so impressed that they went above and beyond to rectify the situation. I look forward to staying at this hotel next year for the same event.