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“Needs Improvement” 3 of 5 stars
Review of Hilton Milwaukee City Center

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Hilton Milwaukee City Center
3.5 of 5 Hotel   |   509 W Wisconsin Ave., Milwaukee, WI 53203   |  
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Ranked #11 of 52 hotels in Milwaukee
Lake Barrington IL, United States
1 review
“Needs Improvement”
3 of 5 stars Reviewed November 1, 2013

Housekeeping needs improvement and room thermostat did not work We called down for housekeeping and the front desk said they were not finished with the rooms but they never came. No clean towels. The fix the heat in our room by opening a window. However the wedding was great.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, November 12, 2013
Dear Lucille B,

I am truly sorry to hear about the issues you experienced during your recent stay with us here at the Hilton. We are always continually striving to provide excellent customer service, and this is an example of a time when we clearly missed the mark in more ways than one.

Rest assured that this has not gone unnoticed, and that we have taken appropriate action to ensure that we don't make the same mistakes again.

I'm glad to hear that the wedding you attended was without issue, however.

I'd encourage you to come back and visit us in the future, so we can really wow you.

Thank you,

Dustin Zick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 29, 2013

First of all, I arrived on a Wednesday night. Tired. I had worked 11 hours then drove 2 hours to get to this hotel for a conference. I was tired. When I arrived I simply asked if there was a possibility of getting an upgrade due to my Hilton status. I figured that after the day I had it wouldn't hurt to ask.

10 minutes later I am in a beautiful suite! I had to double check that this was all complimentary and I was assured that it was . Thank you everyone. This was a relaxing conference and I was able to enjoy myself as well.

Everyone was very friendly. This was probably one of the best places to see positive customer service in action from the housekeeping to the bartenders, to the staff membera who wished me a happy morning everyday. Nicely done, everyone. I left impressed.

Plus, I am very thankful for the suite. It was wonderful. I have been a status member for awhile, but I finally received that covetous suite room. I had a great conference, I was well relaxed, and I shared with everyone at work of the great experience that I received once again as a Hilton Honors Member!

Thanks!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
Top Contributor
70 reviews 70 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 26, 2013

It is a large hotel, with antique smell but modern vibration. It's close to everywhere since Milwaukee itself is no a very big city. All I want is within walking distance. I like its decor especially. The room we stayed was first a shock to us because it was not tidy and prepared when we moved in. I called the front dest and soon in 5 minutes, the manager came and did the cleaning himself. I was impressed. All the staff are passionate about their jobs and Graig the bellman is especially great. I enjoyed the stay and I would definitely stay here next time I visit Milwaukee.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, November 12, 2013
neverlandalice,

Thanks so much for taking the time to write your review here on TripAdvisor. You're right in that Milwaukee is one of the more easily traversable cities by foot, and we're lucky to be located in such a great location downtown.

We were sorry to hear about your experience when first walking into your room, but happy to see that one of our managers were able to take the time to make things right for you.

Thank you again for writing your review and choosing to stay with us - we look forward to having you again soon!

Best,

Dustin Zick
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A TripAdvisor Member
5 of 5 stars Reviewed October 24, 2013

Excellent and convenient hotel to downtown Milwaukee. Close to many things to do and see. We attended a wedding reception. The accommodations were great, the food was wonderful and the service was outstanding. A little pricey but well worth a special event with family and friends.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 23, 2013

Centrally located and lovely hotel. This is an historic building in downtown. Service is as expected by hilton. Nice rooms. Spacious and well maintained. Several food options. Millers pub is attached and has a good bar atmosphere. I would recommend this hotel to friends.

Stayed October 2013, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 23, 2013

Milwaukee has a lot of things to do and at reasonable prices. The sales and catering staff at the Hilton were excellent! They attended to our group's needs in a prompt and professional manner. I highly recommend to anyone considering having a conference in Milwaukee.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, November 12, 2013
Sandra,

Thanks for taking the time to share your experience here on TripAdvisor. We pride ourselves on having a top notch sales and catering team along with the rest of our great associates, so it's always welcome to read responses from guests who've experienced their success.

Perhaps we can welcome you sometime in the future for a personal visit.

Thanks again for your kind words!

Best,

Dustin Zick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merritt Island, Florida
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 23, 2013

I was thoroughly pleased with the location, staff, & cleanliness of this hotel. I was here for work and will definately stay here agan every 9 weeks! It has been updated and still has the feel of the art deco era of this city wit the functionality of the current century.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, November 12, 2013
"Exquisite." What a beautiful word, and perfect exemplar of the experience we strive to achieve for all who walk through the doors of our grand hotel. We've been around since 1927, and are proud to have managed to struck such an excellent balance between the Art Deco feel that the hotel was designed with and the technology of the modern age. When a guest takes the time to comment on the success of that goal - even better!

We're happy to have made such an impact and look forward to the pleasure of hosting you during your business trips to Milwaukee!

Thanks again,

Dustin Zick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Milwaukee City Center

Address: 509 W Wisconsin Ave., Milwaukee, WI 53203
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Milwaukee
#10 Family Hotel in Milwaukee
#14 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Milwaukee City Center 3.5*
Official Description (provided by the hotel):
This elegant, historic hotel is a landmark in downtown Milwaukee. Recently renovated guest rooms and suites provide modern comforts. The hotel is connected by skywalk to the Wisconsin Center and is in the middle of thriving downtown shopping, eating and theater areas. All of Milwaukee's great attractions are minutes away including Miller Park, BMO Harris Bradley Center, Milwaukee Art Museum, Harley Davidson Museum and Discovery World. ... more   less 
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Also Known As:
Hilton Milwaukee City Hotel Milwaukee
Hilton Hotel Milwaukee City Center
Milwaukee Hilton

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