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“No Pool” 3 of 5 stars
Review of Hilton Milwaukee City Center

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Hilton Milwaukee City Center
3.5 of 5 Hotel   |   509 W Wisconsin Ave., Milwaukee, WI 53203   |  
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Ranked #14 of 52 hotels in Milwaukee
Pinckney, United States
1 review
“No Pool”
3 of 5 stars Reviewed July 27, 2013

No problems overall, but hotel has no pool. Need to go across town to Hilton sister hotel in shuttle. Hotel staff don't seem to be informed that this is an option for guests however. Rooms are very small. Hotel was clean and staff was nice. Parking was not a problem. $24.00 per night to park.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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BrandonDrusch, Manager at Hilton Milwaukee City Center, responded to this review, August 16, 2013
Hello Randall B-
Thank you for the 3 out of 5 stars! I apologize that our staff did not seem knowledgeable about the swimming options in the area as our Waterpark has closed. We have corrected this challenge and communicated your concerns to the staff to ensure proper communication throughout the Hotel. I look forward to having you as a guest in the future!

Regards,
Brandon Drusch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Minot, North Dakota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2013

Dear Hilton,
As a Northwestern Mutual Managing Director, I have spent about a half of a year of my life at your hotel at 509 West Wisconsin, 6 days at a time during the 3rd week of July for the past 28 years!
This past week's experience was different, unique, and special because of one very gifted front desk staff person! From the moment we checked in to the very last contact we had on Wednesday at checkout, Brittany treated us like we were litterally, "at Tiffany's!" She was very responsive to our needs and even responded to non urgent requests I had asked about, the next day! That proved to me that she was thinking of us, overnight, and trying to make our most recent installment of our annual "Hilton City Center" experience, our best one ever!
She did!
We will certainly be back, however, she has raised an already high bar of service expectation at your wonderful hotel, even higher!
Sincerely,
Kevin Burckhard
Managing Director
Northwestn Mutual
701-721-3980

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fayetteville, Arkansas
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 24, 2013

Recently stayed at the Hilton for a conference. There are several restaurants in the hotel, and several others are within walking distance. Close by to many attractions. Easy access to the Interstate made it handy. Parking garage is next door and is connected to the hotel. Hotel staff were very friendly and helpful during our stay.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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St. Louis, United States
1 review
4 of 5 stars Reviewed July 23, 2013

The hotel is very clean and the satff is very freindly. The conference I attended had about 500 people and went off without any issues. The only issue was that it was unusually warm in Milwaukee and the air conditioner in my room could not get the room cooled down to my satisafaction.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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A TripAdvisor Member
4 of 5 stars Reviewed July 23, 2013

We had a very nice room on the 24th floor overlooking the city and Miller Park in the distance. The room was very comfortable, the staff friendly and the location perfect. The Use of Points and Cash work well as an HHonors member. The parking was a little steep at $24/day. The Miller Pub and Starbucks connected to the hotel were very nice atmospheres to spend time in. The lobby and lounges in the lobby are fabulous.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Lake Villa, United States
1 review
5 of 5 stars Reviewed July 22, 2013

Great location. Excellent accommodation. Directly across and connected to Delta center, which makes the weather a non-issue. Bell-man even came to Delta to carry items that we purchased and didn't want to carry.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Bay City, United States
1 review
5 of 5 stars Reviewed July 22, 2013

The hotel was nicely decorated, very relaxing and had alot to offer, from the fitness center, pool, bar, steakhouse and coffee shop. Everything you need is located within the hotel/conference center.If you are headed to Milwaukee, I would higly reccomend you consider accomodation at the Hilton City Center.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Milwaukee City Center

Also Known As:
Hilton Milwaukee City Hotel Milwaukee
Hilton Milwaukee City Hotel
Hilton Hotel Milwaukee
Hilton Hotel Milwaukee City Center
Hilton Milwaukee
Milwaukee Hilton
Address: 509 W Wisconsin Ave., Milwaukee, WI 53203
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Milwaukee
#14 Green Hotel in Milwaukee
#14 Romantic Hotel in Milwaukee
#16 Family Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Milwaukee City Center 3.5*
Official Description (provided by the hotel):
This elegant, historic hotel is a landmark in downtown Milwaukee. Recently renovated guest rooms and suites provide modern comforts. The hotel is connected by skywalk to the Wisconsin Center and is in the middle of thriving downtown shopping, eating and theater areas. All of Milwaukee's great attractions are minutes away including Miller Park, BMO Harris Bradley Center, Milwaukee Art Museum, Harley Davidson Museum and Discovery World. ... more   less 
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