My husband and I stayed at the Hilton May 5-9. We've stayed there many times before but this time we noticed a complete lack of attention to our concerns. For example:
Our lock box stopped working. Had to call twice to get someone to bring batteries. Batteries didn't do it so they were going to replace the front of it the next morning. Never did.
Called twice about our toilet leaking. They apparently don't care if your toilet leaks - no one came to fix it.
Mold issue in the shower - not good.
We did enjoy the two restaurants in the building and the bellmen were always helpful. It is a beautiful old hotel but needs some TLC and general maintenance.