This is the second time my family and I stayed here and both were excellent. The staff is very friendly and helpful. The rooms were clean and updated. Price-wise, reasonable and competitive to others in Milwaukee.
What makes this hotel great for families is the fact that it's quiet enough where you don't hear other families. Nothing is worse than going to a hotel where it's kiddy anarchy. The environment seems to project a responsible family atmosphere. Moreover, the staff was accommodating when it came to helping us find a restaurant for dinner that was kid friendly and churches to attend. I'd rate the staff as very helpful and knowledgeable.
I would also stay here if my wife and I wanted a getaway to Milwaukee - it's a versatile hotel.
One of the main attractions of this hotel is the water park, but as of early March the area will be repurposed into something else. Not sure what but it was a big reason why we like staying at this hotel.
Restaurants connected to the hotel are nice (though pricey in some respects). The lounge is a great place to have a drink and relax.
I highly recommend this hotel for its location in the city, friendly staff, and pro-family attitude.