The service at the Hilton is what you would expect. The location is great. The room we had was small but extremely comfortable. The only negative I can say is the daily parking fees are high. We did not eat at any of the restaurants so I can't help there!

We were attending a convention so the hotel was very busy. At no time, though, did I feel like they were too busy to answer questions or help us out. The room was great and if it hadn't been a blizzard outside, we would have slept quietly and well but the snowplows were noisy--not a problem of the Hilton! The concierge was wonderful, helping us to find a quiet place to talk and have some dinner. The other restaurants were full and loud but he let us relax and talk in the Hilton Honors room. I will be signing up for that privilege soon as it was just what we needed. The hors d'oeuvres werre a welcome sight and the "master of the bar/restaurant" was the best. We could order off 3 menus and the food was excellent. We'll be back there next year and will definitely stay at the Hilton.

Hotel is great, just bad bad time with my room card never working even after being replaced. Lead me to be late for my classes at the convention center, they also didn't work when I tried to leave the parking garage.
Chop House restaurant is awesome, will be back there again.

My family and I first stayed at this hotel in October 2011 when visiting Marquette University. The location is excellent. The university, Bradley Center, Al Michael Center, all downtown locations, etc., are within walking distance. The front desk staff upgraded us to a beautiful room with a view of the lake. In the three visits since, we've always been upgraded...even on this last occasion when I'd used an opaque travel site to make the reservation. The bell staff is always attentive as are the doormen who'll help with luggage, hail a taxi or make sure you're kept dry in a rainstorm. The restaurant in the Lower Lobby which opens for breakfast and lunch delivers high quality food (buffet or ala carte) at reasonable prices, always with a smile. The rooms are older, with upgraded carpet and furnishings, a comfortable desk area with modern connections for power. The bathrooms are quite small, but everything works and in my opinion, they are well maintained (wallpaper seams tight, good caulk lines, good water flow). The rooms are very clean and well maintained. Definitely plan to return.