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“Most comfortable bed ever!” 4 of 5 stars
Review of Hilton Milwaukee City Center

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Hilton Milwaukee City Center
3.5 of 5 Hotel   |   509 W Wisconsin Ave., Milwaukee, WI 53203   |  
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Ranked #11 of 53 Hotels in Milwaukee
Burlington, Wisconsin, United States
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
“Most comfortable bed ever!”
4 of 5 stars Reviewed February 16, 2013 via mobile

The service at the Hilton is what you would expect. The location is great. The room we had was small but extremely comfortable. The only negative I can say is the daily parking fees are high. We did not eat at any of the restaurants so I can't help there!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,161 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
McFarland, Wisconsin
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 12, 2013

We were attending a convention so the hotel was very busy. At no time, though, did I feel like they were too busy to answer questions or help us out. The room was great and if it hadn't been a blizzard outside, we would have slept quietly and well but the snowplows were noisy--not a problem of the Hilton! The concierge was wonderful, helping us to find a quiet place to talk and have some dinner. The other restaurants were full and loud but he let us relax and talk in the Hilton Honors room. I will be signing up for that privilege soon as it was just what we needed. The hors d'oeuvres werre a welcome sight and the "master of the bar/restaurant" was the best. We could order off 3 menus and the food was excellent. We'll be back there next year and will definitely stay at the Hilton.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, February 14, 2013
Hi Outnabout53,

We're so happy to hear that your experience was as superb as it was. As a fellow Wisconsinite, you know the wears of a hearty Wisconsin winter and the ensuing cleanup, but I'm happy to learn that the sound of the plows did not overall detract from your experience here at the Hilton.

Our concierge is top notch, and was happy to find you a spot in the honors lounge.

Thank you again for your stay and kind words - we look forward to your next visit to Milwaukee and the Hilton Milwaukee City Center!

Best,

Dustin Zick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union Grove
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2013

Hotel is great, just bad bad time with my room card never working even after being replaced. Lead me to be late for my classes at the convention center, they also didn't work when I tried to leave the parking garage.
Chop House restaurant is awesome, will be back there again.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 11, 2013

My family and I first stayed at this hotel in October 2011 when visiting Marquette University. The location is excellent. The university, Bradley Center, Al Michael Center, all downtown locations, etc., are within walking distance. The front desk staff upgraded us to a beautiful room with a view of the lake. In the three visits since, we've always been upgraded...even on this last occasion when I'd used an opaque travel site to make the reservation. The bell staff is always attentive as are the doormen who'll help with luggage, hail a taxi or make sure you're kept dry in a rainstorm. The restaurant in the Lower Lobby which opens for breakfast and lunch delivers high quality food (buffet or ala carte) at reasonable prices, always with a smile. The rooms are older, with upgraded carpet and furnishings, a comfortable desk area with modern connections for power. The bathrooms are quite small, but everything works and in my opinion, they are well maintained (wallpaper seams tight, good caulk lines, good water flow). The rooms are very clean and well maintained. Definitely plan to return.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, February 14, 2013
Hi Dan,

I just wanted to take a moment and thank you for your fantastic words in your review. This is the standard of service and experience we work diligently to achieve, and it's always a welcome sight to see that our guest experiences have met that standard and above and beyond.

We're happy to read that you and your family have made multiple trips to stay with us here at the Hilton, and are thrilled to know that we'll be able to welcome you back in the future.

Best,

Dustin Zick
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Vassar Michigan
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 9, 2013

I traveling on business was booked at the Hilton Milwaukee City Center. Upon my arrival I was greeted with the Doorman whom seem to be outside more than he was ever inside all three days. Happy and joyful to greet each limo sedan and van who dropped and picked up people. He made my day! Always smiling, eager to approach and ask you how your day was. And Impression for those entering the hotel!

I only stayed two nights, 3 days and upon arriving I found that the hotel was clean, accommodating to my needs and very helpful. I would say unless one is on business, I would not bring my family to stay here if I had small children, however, I didn't see many children even though they offered a water park, which was not open until Friday,Saturday and Sunday. The building itself was older and the upkeep was maintained! I would stay again on business. They have a Starbucks coffee shop and a Restaurant called the Chop House, I would price the menu at $$. There was another restaurant that served breakfast etc, However I didn't dine there. The bar was much more reasonable to me in price for a single woman traveling. Drinks average 7 dollars and Burgers etc roughly 10 dollar and up. Plus it stayed open late for those of us who have longer day schedules. Staff very good. I felt that the young girl whom waiting on me when I first checked in was a tad bit stressed, however I am sure that everyday demands of travelers can make one feel that way. She could of smiled more. As she at first made my first impression of the hotel a not so good one, after I thought the Doorman was awesome. Until I met most of the other staff then I knew she was having one of those so called bad days. First impressions often make a difference though! Every morning a USA today paper sat out side waiting my review and the view outside was the Milwaukee City. For those who travel on business and want to have that executive experience this is the hotel!!! There is a Shopping mall across the road in which I toured and found to be a dying mall with average stores. Not many other places to visit as most are offices etc. I did find an Applebee restaurant further down the road for those who do not want to pay a 50 dollar or higher food bill. Overall I give this hotel a 4 stars.

Room Tip: I was on the 19th floor, The view was of the City and the major highway. I was able actually to vie...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, MN
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 6, 2013

The Hilton Milwaukee City Center is a huge, historic hotel located adjacent to the Delta (Frontier) Airlines convention center (skyway connection), and about three blocks from the Amtrak station. Staff were friendly, and the rooms large, clean, and comfortable. The public areas, especially the lobby, are stunning and beautifully maintained. There is no pool, but a waterpark is open on weekends for an additional charge. The staff were friendly and helpful.

Hilton HHonors Gold/Diamond members receive free Wifi and access to a lounge with free breakfast and evening snacks, otherwise there is a charge. Parking is quite expensive, although the ramp is connected to the hotel by a skyway.

There isn't usually a whole lot going on in downtown Milwaukee, unless there is a convention. There are a few restaurants within walking distance and a virtually abandoned shopping center.

This is a big convention hotel, in my opinion, a step above most.

Room Tip: Historic main building vs newer addition - your preference.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 3, 2013

Recently stayed here to attend a bucks game with our family. The location is great for the Bradley center, only a couple of blocks away. The only thing I didn't like was the additional $18/person to go into the waterpark! Normally the price of the room at least covers a few people, however ages 3 and up are $18 each! Too high for the extent of the waterpark. It's nice for young children, but not worth the price of admission. If you are just looking for a hotel it is great, if you are coming for the waterpark, bring your wallet!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review, February 6, 2013
Hi Susie,

Thanks for taking the time to leave a review of our experience here on TripAdvisor. We certainly appreciate your notes regarding our excellent location, and were happy you chose us to stay with when you attended the Bucks game (Go Bucks!).

We're always keen on receiving guest feedback and where appropriate turning that feedback into actionable changes regarding our operations. So in that regard, we certainly appreciate your candid words regarding the pricing of the waterpark here. We believe that the unique experience of a waterpark in the urban landscape of downtown Milwaukee is unmatched in our city, but we're always looking at ways to improve the experience.

Thanks again for your great review and your stay, we hope to see you and your family again next time you make it down to cheer on our Bucks.

Dustin Zick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milwaukee City Center

Address: 509 W Wisconsin Ave., Milwaukee, WI 53203
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Milwaukee
#8 Business Hotel in Milwaukee
#14 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Milwaukee City Center 3.5*
Number of rooms: 730
Official Description (provided by the hotel):
This elegant, historic hotel is a landmark in downtown Milwaukee. Recently renovated guest rooms and suites provide modern comforts. The hotel is connected by skywalk to the Wisconsin Center and is in the middle of thriving downtown shopping, eating and theater areas. All of Milwaukee's great attractions are minutes away including Miller Park, BMO Harris Bradley Center, Milwaukee Art Museum, Harley Davidson Museum and Discovery World. ... more   less 
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Also Known As:
Hilton Milwaukee City Hotel Milwaukee
Hilton Hotel Milwaukee City Center
Milwaukee Hilton

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