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Hilton Milwaukee City Center: Traveler Reviews

3.5 of 5
509 W Wisconsin Ave., Milwaukee, WI 53203
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Hilton Milwaukee City Center
Ranked #15 of 51 hotels in Milwaukee
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604 reviews from our community

Traveler rating
    171
    220
    99
    71
    43
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Families
99
 
Couples
138
 
Solo
51
 
Business
222
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
St. Paul, MN
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Big, Historic, Comfortable Hotel”
4 of 5 stars Reviewed February 6, 2013

The Hilton Milwaukee City Center is a huge, historic hotel located adjacent to the Delta (Frontier) Airlines convention center (skyway connection), and about three blocks from the Amtrak station. Staff were friendly, and the rooms large, clean, and comfortable. The public areas, especially the lobby, are stunning and beautifully maintained. There is no pool, but a waterpark is open on weekends for an additional charge. The staff were friendly and helpful.

Hilton HHonors Gold/Diamond members receive free Wifi and access to a lounge with free breakfast and evening snacks, otherwise there is a charge. Parking is quite expensive, although the ramp is connected to the hotel by a skyway.

There isn't usually a whole lot going on in downtown Milwaukee, unless there is a convention. There are a few restaurants within walking distance and a virtually abandoned shopping center.

This is a big convention hotel, in my opinion, a step above most.

Room Tip: Historic main building vs newer addition - your preference.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask blanker001 about Hilton Milwaukee City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Comfy beds, pricey waterpark!”
4 of 5 stars Reviewed February 3, 2013

Recently stayed here to attend a bucks game with our family. The location is great for the Bradley center, only a couple of blocks away. The only thing I didn't like was the additional $18/person to go into the waterpark! Normally the price of the room at least covers a few people, however ages 3 and up are $18 each! Too high for the extent of the waterpark. It's nice for young children, but not worth the price of admission. If you are just looking for a hotel it is great, if you are coming for the waterpark, bring your wallet!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask SusieSobieskiWI about Hilton Milwaukee City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review
February 6, 2013
Hi Susie,

Thanks for taking the time to leave a review of our experience here on TripAdvisor. We certainly appreciate your notes regarding our excellent location, and were happy you chose us to stay with when you attended the Bucks game (Go Bucks!).

We're always keen on receiving guest feedback and where appropriate turning that feedback into actionable changes regarding our operations. So in that regard, we certainly appreciate your candid words regarding the pricing of the waterpark here. We believe that the unique experience of a waterpark in the urban landscape of downtown Milwaukee is unmatched in our city, but we're always looking at ways to improve the experience.

Thanks again for your great review and your stay, we hope to see you and your family again next time you make it down to cheer on our Bucks.

Dustin Zick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
35 helpful votes 35 helpful votes
“Not the Quality I Expect from a Hilton”
2 of 5 stars Reviewed February 2, 2013

My stay at this location wasn't what I expect from a Hilton. The service staff were friendly, but the property appears to be poorly maintained. The rooms were visibly dirty - dust on the desks, grime on the baseboards, snagged bedding, half hanging curtains, nail polish on the bathroom floor, poorly functioning shower, etc. My king-size bed also appeared to be broken - it had a very significant dip in the center - deep enough to cause me to slide into it. I also heard from multiple other guests staying at the hotel that their rooms were unsatisfactory - broken shower, excessively loud heating unit, and dirty rooms. Also, every noise resonates in this hotel - toilets flushing, people entering/leaving rooms, etc. Given the multiple alternative hotels in the area, I would not recommend staying at the Hilton

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask mommy2tendai about Hilton Milwaukee City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review
February 13, 2013
Hi, Mommy2Tendai, I'm posting this response on behalf of our Director of Front Office Operations, Brandon Drusch.

Thank you for choosing to stay with us while in Milwaukee. Please accept my apologies for the challenges you encountered throughout your visit. We pride ourselves on our ability to create a memorable experience while ensuring our guests have the utmost in quality and service. Your challenges have been shared with our team as it relates to service and quality deficiencies you experienced. I would be honored to have the privilege to speak with you directly at your earliest availability regarding the issues you have brought forward.

Regards,
Brandon Drusch
Director- Front Office Operations
414-271-7250
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Good Value in a good location”
4 of 5 stars Reviewed February 1, 2013

My Wife and I stayed here for two nights to celebrate our one year anniversary. The rooms are dated but do have nice furniture in them and the bed is comfortable. It's a short walk to a few streets with a lot of local businesses on them. The staff sent us up chocolate covered strawberries which was a nice gesture. The only complaint is saying they have a hot tub/jacuzzi is misleading. There is a water park in the hotel and you can use the hot tub there but it is only open on weekends. So there is no hot tub access on week days. Overall its a good place to stay if you want to get out and check out the city.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Jawkurt for Milwaukee
Ask Jawkurt about Hilton Milwaukee City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin Z, Manager at Hilton Milwaukee City Center, responded to this review
February 6, 2013
Hi Jawkurt!

Thanks for your positive review here on TripAdvisor. Happy to hear that you and your wife decided to stay with us for your one-year anniversary and even more happy to hear that it was a positive experience.

I do want to apologize for the confusion regarding our hot tub/jacuzzi, as creating said confusion was certainly not intent. I'll be looking into a way we can better clarify the accessibility of the hot tub only being on weekends.

Thanks again for your stay and for this review, the next time you and your wife make it to Milwaukee, we hope that you will decide to stay with us again.

Thanks!

Dustin Zick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Unfortunate stay at Hilton Milwaukee City Center 1/2013”
1 of 5 stars Reviewed January 30, 2013

I understand old world & historic charm but that doesn't excuse dirty & broken. Paint over large chipped wood & chunks of wood missing from moldings. Dust & dirt on carpets (up in the crease between wall so you know it's been there a while). The elevators were dirty and had broken wood on walls. Bathroom so small the door hits the shower rod so you can't open door all the way. Also, 2 people can't fit at the same time. Grout in tub that looks like a 5 yr old did it. Miller Time Pub: burgers were dry and over cooked. Horrible. At night we had the people next door fighting then drunk guests yelling down hallway. We only got 2 hours sleep and couldn't wait to get out of there. NEVER have we ever had such a horrible stay at a Hilton. It was our celebration of our 25 wedding anniversary and all but the show we went to was terrible. I will say the staff was very nice, but clearly management has very low standards of clean. We have stayed at Hilton hotels before and never had this type of experience. I hope you take these comments to heart. We took the experience to heart. On a better note, they have a very nice indoor water park. We just walked through quickly, but it looked nice. Only comment would be they had blueish lighting and yellow would be a warmer more inviting choice.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Marilyn F about Hilton Milwaukee City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMilwaukee, Manager at Hilton Milwaukee City Center, responded to this review
January 30, 2013
Dear Marilyn F -

I want to extend my deepest apologies on behalf of the Hilton Milwaukee City Center and our associates. The experience that you had at our property is not the standard that we demand of ourselves and what you expect as our guest.

I also want to thank you for choosing to be our guest and for taking the time to share your experience with the tripadvisor.com community. Thank you for sharing the specifics of your stay including your guest room, the Miller Time Pub and your experience with our staff.

I welcome the chance to discuss your experience further and to have the chance to personally welcome you back to the Hilton Milwaukee to ensure we can create new memories with you as our guest.

Jacob Ruck
Hilton Milwaukee
Hotem Manager
jacobruck@hiltonmilwuakee.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Milwaukee City Center

Also Known As:
Hilton Milwaukee City Hotel
Hilton Milwaukee City Hotel Milwaukee
Hilton Hotel Milwaukee
Hilton Hotel Milwaukee City Center
Hilton Milwaukee
Milwaukee Hilton
Address: 509 W Wisconsin Ave., Milwaukee, WI 53203
Phone Number:
Region: United States > Wisconsin > Milwaukee
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotels in Milwaukee
#15 Family Hotels in Milwaukee
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
This elegant, historic hotel is a landmark in downtown Milwaukee. Recently renovated guest rooms and suites provide modern comforts. The hotel is connected by skywalk to the Frontier Airlines Convention Center and is in the middle of thriving downtown shopping, eating and theater areas. All of Milwaukee's great attractions are minutes away including Miller Park, BMO Harris Bradley Center, Milwaukee Art Museum, Harley Davidson Museum and Discovery World. ... more   less 
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