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“Peace and Quiet at Suburban Hilton” 4 of 5 stars
Review of Holiday Inn Milwaukee Riverfront

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Holiday Inn Milwaukee Riverfront
3.5 of 5 Hotel   |   4700 N Port Washington Road, Milwaukee, WI 53212 (Formerly Milwaukee River Inn)   |  
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Ranked #26 of 52 Hotels in Milwaukee
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Peace and Quiet at Suburban Hilton”
4 of 5 stars Reviewed October 12, 2013 via mobile

I was pleased with my stay at the Hilton Milwaukee River. The hotel is smaller and quieter than a lot of "big deal" Hilton properties, but that was just fine with me. Located along the scenic Milwaukee River in a suburban neighborhood, this hotel offers a nice escape from the city, but is just a quick drive from downtown especially with super easy access to I-43. There is a lot of parkland along the river and next to the hotel, which is nice as well. Even a golf course just on the other side of the interstate. As others have noted, the room decor is a little dated, but that's not the biggest deal in the world to me. Much more critical was the very comfortable bed and easy free parking. If you want to be in the midst of the nightlife, I'd steer you toward the big, beautiful Hilton downtown instead, but for a quiet, no hassle stay, at a very fair price (especially with Hilton Honors points) the Hilton Milwaukee River delivers.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 15, 2013
Thank you very much for your comments and compliments about our unique Hotel!

We continue to make improvements and enhancement to our property, having recently completed projects such as new wallpaper, carpeting, and lighting in our guestroom corridors, new TVs, and a refreshed lobby area. These all have earned praise from many of our guests.

The two primary items that seem to garner the most praise is our convenient/unique location, as well as our noted restaurant, The Anchorage.

Our Hotel enjoys its proximity to nearby parkways, the interstate, and Glendale / Northshore attractions such as the Bayshore Town Center, as well as the major attractions and business in greater Milwaukee. Our complimentary guest shuttle assists in any nearby/local transportation logistics. Meanwhile, The Anchorage is much more than your standard, 'hotel restaurant', soon to celebrate 40 years of dining excellence in the community.

We look forward to being a continued part of your Milwaukee-area travels!



-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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499 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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  • French first
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  • Portuguese first
  • Spanish first
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English first
milwaukee
1 review
5 of 5 stars Reviewed October 11, 2013

Great food and great service in Glendale, just north of downtown. Kelly our server was great, and Sandy the hostess was super attentive to our group which had 1 energetic 2 year old. We will come back to this "hidden" jewel for many more visits!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 14, 2013
Thank you so much for your comments, especially as they related to our restaurant, The Anchorage, and to a few of our waitstaff members and managers. Both very appreciated!

We are quite proud that the combination of our signature restaurant (which also has its own Trip Advisor listing for your commentary), our convenient location to both Glendale / Northshore and to Milwaukee / Downtown, and most of all our friendly staff has earned your renewed patronage.....we also think that we are a 'hidden jewel' in the hotel and culinary community!

We look forward to welcoming you back soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 11, 2013

The biggest plus here is the staff who are very efficient and friendly. The hotel is well located just off the interstate. The decor is quite dated but the beds are super comfortable. I would stay here again for sure!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 14, 2013
Thanks for your review, as well as the comments on our staff! They do strive to make guests' stays as pleasant as possible.

We have completed a number of enhancement projects, which have included new hallway carpeting and wallpaper, new guestroom TVs and safes, new bedding and linens, and a remodeled restaurant. Future projects will certainly follow!

Glad to welcome you back to our Hotel for a future trip!

-- Michael Dietrich, G.M.
Hilton Milwaukee River & The Anchorage
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Neenah
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 9, 2013

Good night sleep before Brewer half marathon. I would stay at this hotel anytime I visit the Milwaukee area, service friendliness is top notch. Check in was quick, there was a college soccer team in the hotel and if I would not have seen them at check in I would have never known. Service was remarkable.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 11, 2013
Glad to read that our service levels at the Hilton Milwaukee River made for a comfortable night's rest before your Brewer Marathon! (I had friends that ran in that event as well.....maybe they should have stayed over here too, as they only did so-so at Miller Park!!)

In all areas of our facility, I am quite proud of our staff members and the dedicated efforts that they provide to our guests.....runners and soccer teams alike during your stay!

Please don't wait until next year's event to visit us again!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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Cleveland
Level Contributor
252 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed October 6, 2013

Quiet hotel located just off the interstate with a lovely river flowing behind it. Decor in the lobby and rooms feels a bit dated (seriously, who paints hallways orange?) but the rooms are clean & comfortable.

Our room rate included breakfast coupons and 2 for 1 drink coupons. Breakfast is a full buffet with a great many choices including several kinds of fresh fruit, eggs, bacon, sausage, etc. Great value with the coupon. We had drinks & free happy hour snacks at the outdoor patio overlooking the river - which was lovely.

This hotel is a great alternative to the pricier downtown hotels; it is a 10 - 15 minute drive to downtown.

Room Tip: ask for river front room for the view
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 7, 2013
Thank you very much for your notations here on Trip Advisor following your stay with us! Especially as our Hotel and signature restaurant, The Anchorage, both have gone through substantial improvement projects over the past 18-odd months.

They have included, but are not limited to items such as new flat-screen TVs, the implementation of a more sophisticated, complimentary WI-FI service, new in-room guest safes, and a completely remodeled restaurant in The Anchorage.

Recent completions now showcase completely new carpeting and wallpaper in all of our guestroom and public access corridors, which many other guests have complimented us on.

We are equally proud of The Anchorage, accenting a near 40-year history with their new menus and contemporary décor. I am glad that you enjoyed our Deluxe Breakfast Buffet, a favorite to over-night guests and local dining patrons alike.

Should your travels bring you back to the Milwaukee area, we look forward to welcoming you again!

-- Michael Dietrich, G.M.
Hilton Milwaukee River & The Anchorage
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Minneapolis, Minnesota
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed October 1, 2013

The staff everywhere in this hotel were friendly and helpful. The front desk staff always had a big hello and a smile, they did their job well and were always pleasant. The cleaning staff outside our room always greeted us with a friendly hello. The restaurant staff, Ryan in particular, was especially understanding and helpful when we arrived after a long drive and suggested options for dinner when we really didn't know what we wanted. But above all was the maitre'd cum barman who was suave and gentile and on Sunday morning when hundreds of guests were lined up for buffet breakfast agreed to our request to simply sit at the bar and have coffee with our relatives. He went out of his way as he was extremely busy and never showed any irritation with us but was always polite and friendly.

These people are the stars of this hotel. We ordered room service breakfast one morning which was a huge mistake. We knew it would be more expensive but we thought we'd get decent food but that was not the case. It was simply put -- inedible. The coffee was better though than the coffee machine offering in the room. Yes, inedible and very expensive. It would be one thing to have it be expensive and very tasty, that would be acceptable. The restaurant food was much better, to be expected I'd guess, with their signature seafood soup (can't remember it's actual name) quite good.

The mattress was very soft and the pillows were so soft that it took several of them to make one good pillow, fortunately there were many pillows. However, if one has back problems this bed is not for you. I was truly surprised to find that I actually slept through the night.

I would not recommend this hotel to others.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 2, 2013
Thank you so very much for your insights and comments following your recent stay with us! All appreciated!

Of the many services and amenities that our Hotel offers, two certainly stand out. And both were positively cited in your comments. They are our staff members, especially in our front lines, and our award-winning restaurant, The Anchorage, which has their own dedicated Trip Advisor listing for your direct comments to our restaurant as well.

From bartenders and waitstaff in The Anchorage, to the front desk and housekeeping staff members on the Hotel side, we all work together to create a positive experience for our guests.

This said, I do apologize if you felt that room service was sub-standard. I'd like to think that this was an anomaly, as the same staff that garnishes praise in The Anchorage itself with its service and culinary quality (our signature soup is the Red Snapper with Sherry by the way!), is the same staff that facilitates our room service. I will personally address these concerns with the staff involved, though, to make sure that this is corrected.

With more positive experiences than negative ones, I do hope that we will be able to welcome you back to our unique Hotel and signature restaurant again!

-- Michael Dietrich
G.M. / Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 30, 2013

This is one of my favorite hotels in the Hilton family chain. It is not the newest or the fanciest in any way but it feels like home. The staff is always fantastic from the front desk to the restaurant. This location doesn't the Hilton family proud. I would highly recommend this hotel for a friendly comfortable stay with oversized rooms and great people.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 2, 2013
Thank you so much for your comments and compliments!

With our dedicated staff, our noted restaurant (The Anchorage), and our sizable guestrooms, we look forward to continuing to earn your praise and recommendations!

Glad we are part of your favorite hotels in the Hilton family, including hotels overall, for your travels! Come back soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Milwaukee Riverfront

Address: 4700 N Port Washington Road, Milwaukee, WI 53212 (Formerly Milwaukee River Inn)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Milwaukee Riverfront 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located along the banks of the Milwaukee River and just minutes from the heart of downtown, the Holiday Inn Milwaukee Riverfront is the latest addition to the Greater Milwaukee scene. Enjoy a luxury selection of spacious guestrooms including deluxe rooms featuring impressive river views. From plush pillow-top mattresses and luxurious linens to premium bath products, our hotel offers a modern twist to a relaxing and peaceful stay. Whether traveling on business or just for leisure, our hotel's accommodations and amenities will exceed your every expectation. When staying with us take advantage of complimentary Internet access, complimentary parking, and an extravagant dining experience. Explore all of Milwaukee's rich history and settle in at our hotel after a day on the town. With a variety of local businesses, corporations, shopping and nightlife, there's plenty to do when visiting the Milwaukee/Glendale area. Guests can take advantage of our hotel's free shuttle service to local attractions and shopping within a three mile radius. The hotel has been designed to not only give guests easy access to the city's entertainment, but also to provide a serene environment with unparalleled hospitality. ... more   less 
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Also Known As:
Hilton Milwaukee River Hotel Milwaukee
Hilton Hotel Milwaukee River
Milwaukee Hilton

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