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“More river in the name than the view” 4 of 5 stars
Review of Holiday Inn Milwaukee Riverfront

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Holiday Inn Milwaukee Riverfront
3.5 of 5 Hotel   |   4700 N Port Washington Road, Milwaukee, WI 53212 (Formerly Milwaukee River Inn)   |  
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Ranked #27 of 52 Hotels in Milwaukee
Foster City, California
Level Contributor
218 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“More river in the name than the view”
4 of 5 stars Reviewed August 1, 2013

Nice hotel with comfortable rooms and nice furnishings. From the 5th floor at least the river could only be seen by standing up by the windows. But I think it was quieter on that side than the other. Very upscale toiletry items and lots of hot water very quickly in the bath. I didn't have a rental car so shuttle service to the surrounding area was helpful. Although plenty of options within 2 mile walking distance and I felt comfortable walking in the daylight. Did the bed & breakfast option and buffet is well worth it.

Room Tip: Even number rooms face river.
See more room tips
  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, September 25, 2013
Thank you for your valued comments!

Many guests do enjoy our unique location, allowing them both relaxing views of the River from most of our hotel rooms and from our restaurant, The Anchorage, as well as being in close proximity to the area's businesses and attractions such as the Bayshore Town Center Mall. Yes, our complimentary shuttle also assists guests in getting to these places.

Glad you also liked the little changes that we have made (i.e. upgraded toiletries and new bed linens) that accent some of our bigger ones (i.e. new flat-screen TVs and new corridor carpeting/wallpaper). All combine to create a great lodging experience for our guests!

Hope to have you stay with us again soon!

-- Michael Dietrich / General Manager
Hilton Milwaukee River & The Anchorage
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479 reviews from our community

Traveler rating
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    85
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Basehor, Kansas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 30, 2013

A nice hotel stay. Rooms were comfortable and service staff was great. The Anchorage Restaurant within the hotel was superb. I am not really the kind of traveler to return to places I have already seen because I want to experience as much as possible. However, I would definitely come back to Milwaukee and stay at this Hilton and have dinner again at the Anchorage.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, August 6, 2013
Thank you so very much for your comments here about both our Hotel, as well as our award-winning signature restaurant, The Anchorage! Very appreciated!

We pride ourselves on our unique location, a service-oriented staff, and creating a welcoming environment. We are also very proud to feature our restaurant, The Anchorage, celebrating nearly 40 years of dining excellence in the community!

The Anchorage staff works very hard to create unique, affordable, and signature seafood entrees, as well as more traditional bills-of-fare. They also have their own dedicated Trip Advisor listing for direct comments.

I'm excited to read that while you are an adventurous traveler, wanting to experience new things, you also had a fabulous experience here at the Hilton Milwaukee River and specifically The Anchorage, and are planning a return visit!

See you soon!

-- Michael Dietrich
GM / Hilton Milwaukee River & The Anchorage
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Huntington, West Virginia
Level Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 26, 2013 via mobile

I left a wireless mouse in my room before I checked out. Although I needed to call them many times to find the right person that was in charge of lost and found, I got my mouse back!! The hotel shipped it to me quickly without charging me for postage.

If you prefer a river view room, choose the even room number. The location of the hotel is 10-15 min from the city center, but it is very close to a big mall.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, August 5, 2013
Thank you very much for your comments about both our Hotel, as well as a combination of our Front Desk and Housekeeping Departments in regards to your "Lost & Found” issue.....all very appreciated!

We are very proud of our levels of customer service, this being a prime example.

I am glad that you also appreciated our unique location that is close enough to Downtown Milwaukee in addition to the north shore/Bayshore Town Center Mall areas.

We do invite you back soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 25, 2013

Was promised a refrigerator in room. At check in they told me it was in the room. Got to the room, unpacked, went to put almond milk and ice packs in refrigerator and couldn't find it. Called front desk, moved us to an executive suite with a refrigerator built in one floor up. Hallway in rm 317 was loud with children, gap under door, and large koolaid looking stain on carpet. Didn't complain as room was larger. King bed was not stable. We each felt every move of the other. Sheets were not Hilton quality. Air conditioner had a hard time keeping cool ( perhaps b/c of the 1 inch gap at the door?) When called for wake up call, was busy, called from cell phone, no answer. Tried for 1 hour, then set alarm in room and it worked. They were full, so didn't complain. Cocktail hour in lounge is a lovely setting overlooking the river, with complimentary fried chicken, peel off shrimp, nicely done. Staff was wonderful at restaurant too. I would return, but ask for a room on a higher floor at end of hallway. Lastly, tried to call for late check out, but no answer at front desk again. Perhaps it's the phone in 317 ? I would return as the price was good, but would ask for 2 beds, bring earplugs, so hubby and I can get a good night's sleep.

Room Tip: Higher floor away from elevator. Bring ear plugs.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, September 25, 2013
Belated thanks for your comments, suggestions, and insights following your stay with us. Good and bad, they help us be a better hotel facility!

While we are proud to earn your positive comments regarding our Anchorage restaurant’s food quality, their service levels, and our overall hotel amenities, I am equally embarrassed to hear of your less-than-favorable comments.

We did check your phone following your stay and July comments, and did find a technical issue with that phone in Room 317, as well as for some of the surrounding guestroom phones as well. That was immediately corrected by our phone provider. I equally addressed the service issues with our Front Desk staff as well, making personal, corrective changes there too.

We have completed many new enhancements to our property over the past 18 months, from new TVs to new bed linens to new corridor wallpaper and carpeting. But all are slightly lost if we do not back that up with efficient customer service!

I hope that this will not prevent you from making a return visit to our unique Hotel and our signature restaurant, The Anchorage!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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Branford, Connecticut
1 review
5 of 5 stars Reviewed July 24, 2013

Great staff at this location. I had a business trip in the area and stayed one night. My flight the next day was not until later that night, but my meeting was early AM. I asked if i could come back to the hotel after my meeting instead of spending 5+ hours at the airport. The Manager on duty was very understanding of my situation made sure I was taken care of. I really appreciate the staff at this location and how they treat their guests. The little things like this make the difference for us busy business travelers. I recommend this location.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, August 6, 2013
Thank you for your comments following your stay with us, especially as they pertain to our staff!

We have made focused improvements on the 'bigger' items recently, such as select renovations and enhancements to the Hotel and to our restaurant, The Anchorage.

But we also have stressed the 'little' items such as customer service and responsiveness, to which I am pleased to read that you greatly appreciated in your individual situation!

I look forward to welcoming you back again soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosce IL
Level Contributor
6 reviews
5 of 5 stars Reviewed July 24, 2013

Very clean rooms & like restaraunt looking out on to river. We had a problem with our check-in when we could not check in at 3 pm. We waited an hour for check-in but hotel manager went out of her way to make it up to us. Complimentiary food - drinks & taxi ride to Summerfest grounds. Will definitely stay again & when management goes out their way to help with your stay, a big plus. Sunday brunch was excellent too.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, August 5, 2013
Thank you for your comments here on Trip Advisor, especially as they pertained to our levels of customer service!

Our overall staffs, from front desk to housekeeping to restaurant, all work very hard to present our guests with top levels of service and responsiveness!

We are also very proud of our restaurant, The Anchorage, which also has a dedicated Trip Advisor site for your direct comments as well. Our Sunday Brunch is an area favorite, as that we are not your typical 'hotel restaurant'!

Here's to welcoming you back again!

-- Michael Dietrich, General Manager
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern California
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 24, 2013 via mobile

We had a great time here. Nice rooms, very clean, and friendly staff. The hotel is a little older, but well maintained. The bed was comfortable and there are no annoying distractions like trains, heavy interstate traffic, etc. our room overlooked the river which wasn't that spectacular, but better than most hotels. Great running trail next to the hotel! By the way, Milwaukee is a cool town. We spent the evening downtown, went to Maders for dinner, and walked along the river. Love the vibe.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 9, 2013
Thank you for your comments about our unique Hotel, about our dedicated staff, and about the cool vibe of the Milwaukee area!

Our location does offer guests a bit of tranquility being close to the parks, hiking/biking trails, and of course, the scenic Milwaukee River banks. (Although, depending on Mother Nature, the river is more like a strong creek. Still great views, though!)

But it also offers guests easy access to the interstate, Milwaukee's Downtown and Lakefront districts, and the primary local Glendale attractions highlighted by the Bayshore Town Center Mall and the Sprecher Brewery.

Glad you also got a little bit of the famous German heritage of the city, as Mader's is both a good German restaurant as well as a tourist attraction.

Please visit us and the city again!

-- Michael Dietrich / G.M.
Hilton Milwaukee River & The Anchorage
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Additional Information about Holiday Inn Milwaukee Riverfront

Address: 4700 N Port Washington Road, Milwaukee, WI 53212 (Formerly Milwaukee River Inn)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Milwaukee Riverfront 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located along the banks of the Milwaukee River and just minutes from the heart of downtown, the Holiday Inn Milwaukee Riverfront is the latest addition to the Greater Milwaukee scene. Enjoy a luxury selection of spacious guestrooms including deluxe rooms featuring impressive river views. From plush pillow-top mattresses and luxurious linens to premium bath products, our hotel offers a modern twist to a relaxing and peaceful stay. Whether traveling on business or just for leisure, our hotel's accommodations and amenities will exceed your every expectation. When staying with us take advantage of complimentary Internet access, complimentary parking, and an extravagant dining experience. Explore all of Milwaukee's rich history and settle in at our hotel after a day on the town. With a variety of local businesses, corporations, shopping and nightlife, there's plenty to do when visiting the Milwaukee/Glendale area. Guests can take advantage of our hotel's free shuttle service to local attractions and shopping within a three mile radius. The hotel has been designed to not only give guests easy access to the city's entertainment, but also to provide a serene environment with unparalleled hospitality. ... more   less 
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Also Known As:
Hilton Milwaukee River Hotel Milwaukee
Hilton Hotel Milwaukee River
Milwaukee Hilton

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