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“Not a 5-star Hilton but still an okay choice” 3 of 5 stars
Review of Milwaukee River Inn

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Milwaukee River Inn
3.5 of 5 Hotel   |   4700 N Port Washington Road, Milwaukee, WI 53212 (Formerly Hilton Milwaukee River)   |  
Hotel amenities
Ranked #19 of 52 hotels in Milwaukee
Cincinnati, Ohio
Top Contributor
95 reviews 95 reviews
61 hotel reviews
Reviews in 60 cities Reviews in 60 cities
161 helpful votes 161 helpful votes
“Not a 5-star Hilton but still an okay choice”
3 of 5 stars Reviewed February 8, 2013

This is a much older property vs. other Hilton hotels. Do not expect any modern designs or amenities. The shortcomings of this hotel include a tiny fitness center with very limited equipment and the existence of only one elevator for the entire property.

What makes up for the shortcomings is that the basics for business travelers are met. Clean and quiet rooms. Free parking and free wifi. Close proximity to Bayshore Mall that offers good choices for breakfast and dinner.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Milwaukee River Inn, responded to this review, March 4, 2013
Thank you for your comments following your stay with us! Very appreciated, as they can assist us in maintaining our standards and services.

Our property is listed officially as a 3-star, AAA-rated facility, and is in good standing with all current Hilton brand standards. Out facility was also built in 1974 (not that 'old' for a solid, well-maintained structure), and has recently undergone substantial improvements built around its solid oak and natural marble signature features.

We have also just completed various enhancement projects to our hotel and restaurant that included new bedding and linens, new hallway carpeting and wallpaper, new guestroom flat-screen TVs, an upgraded WI-FI network, and new in-room safes.

Our Hotel is accented by our highly-popular restaurant, The Anchorage, that also received a total make-over for its decor and its menus, as they celebrate close to 40 years od service in the area!

We are in close proximity to the Bayshore Town Center Mall and its stores and attractions, but certainly encourage you to give The Anchorage a try as opposed to mall food!

We do hope that the Hilton Milwaukee River and The Anchorage can be a part of your area travel plans in the future!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 7, 2013

This is a very convenient hotel to the highway, just a few exits from downtown but in a great quiet spot by the Milwaukee River. The rooms are lovely with pleasant views, half overlook the river but the other half overlook UWM and the woods, and the restaurant is fantastic, one of the best in Milwaukee with delicious seafood and friendly staff. The adjacent bar has free appetizers from 5-7, great drinks, and beautiful views. Bayshore shopping center, a major indoor/outdoor "lifestyle mall" with dining, movies, and every store you can think of, is very close and the staff will take you there in the van if you ask. The indoor pool is small but a nice bonus for kids. A well-run property worth considering if you're visiting Milwaukee.

Room Tip: Ask for the river view if you can get it, but all rooms are quiet.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Milwaukee River Inn, responded to this review, March 1, 2013
Thank you so very much for your comments about the Hilton Milwaukee River! All appreciated!

We are proud of numerous features here.....our convenient location to many of the area attractions, our pastoral setting next to the Milwaukee River, and especially our restaurant, The Anchorage (an area favorite for almost 40 years, also with a separate Trip Advisor listing/commentary as well.).

Also key is our staff members, adhering to high service levels and standards, which makes our guests feel welcome in that 'well-run' environment that you mentioned.

Both the Hilton Milwaukee River and The Anchorage look forward to welcoming you back soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 27, 2013 via mobile

This is not a Hilton hotel, it should be branded within another hilton family brand, probably a hampton. Rooms are small, bathroom is very small and linens quality was poor. Should be renewed soon to maintain standards.
Service was good and has a convenient shuttle service that may take you nearby (there is a nice shopping and dinning center)

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Milwaukee River Inn, responded to this review, March 1, 2013
Thank you for your comments, pro or con, as they assist us in maintaining our high standards. And we are sorry that your feelings about our Hotel were as they were.

However, for your benefit as well as others who read this valuable website, I can assure you that we do maintain high levels of service and amenities.

Beginning early last year, we have just completed substantial enhancements to our property that included new bedding and linens, a remodeled restaurant, new public hallway carpeting and wallpaper, new guestroom flat-screen TVs, a remodeled indoor pool, new in-room safes, and new banquet furniture. Most important, is that we are in compliance with all current Hilton brand standards.

Our Hotel is accented by our highly-popular restaurant, The Anchorage, as well as our proximity to the Bayshore Town Center Mall, and is glad to read that you appreciated both.

With our updates listed above, we do hope that the Hilton Milwaukee River can be a part of your area travel plans!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 24, 2013

The Hilton Milwaukee River is a short distance from downtown. The staff is very friendly and positive. The hotel is undergoing some needed remodeling. The on-site restaurant is very good. The breakfast buffet was fine including made to order omelets. There is a mall close to the hotel and Kopp's Custard is just up the road.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Milwaukee River Inn, responded to this review, March 1, 2013
Thank you for your comments here on Trip Advisor!

Yes, our Hotel's location places us just 3 miles north of Downtown Milwaukee and all of the attractions/businesses there, but also less than a mile from local Glendale sites such as the Bayshore Town Center and the Sprecher Brewery! (And yes......the infamously delicious Kopp's!)

We are proud of the recent enhancements that we have done, such as new bedding and linens, new carpeting and wallpaper, and new in-room safes and flat screen TVs. Equal pride is in our restaurant, The Anchorage, an area icon for its seafood and views!

Combined with our friendly staff, I'm glad that you enjoyed your stay!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 24, 2013

I spent New Years Eve here with my spouse. We purchased a package which included 1 night's stay, $40 voucher for The Anchorage Restaurant, chocolate covered strawberries delived upon arrival, and breakfast for 2 on New Years Day. We arrived for check-in December 31st in the early evening. The staff seemed nice. Our room was nice, and very quiet since there was no adjoining door. Ou room was located on the 2nd floor. A wedding party was staying in the hotel so there was a lot of traffic throughout the hotel. We had dinner in The Anchorage. The food was delicious, and our server was great. After dinner we returned to our room. After turning the bed down, we discovered that it was infested with bed bugs! We immediately called the front desk to report the problem. They reacted by moving us to another room down the hallway. As we packed our things to leave the room a staff person slid our new room key under the door. Although I am glad that we were able to receive another room, I could not regain my piece of mind. We pulled back the bedding and checked the mattress thorougly before even thinking about sitting on the bed in this new room. The new room also had an adjoining door and we had to deal with noise coming from the guests in the next room. I definitely would have appreciated more of an apology from the staff or some way to try to make it up to us. Breakfast the next morning was a buffet. The food was okay, and the server was "okay." She didn't check on us very much. If it hadn't have been for the bed bugs, I would have rated this as a really good stay. I just don't trust the cleanliness of this place, and I hope that they called an exterminator to take care of this pest problem before it gets worse!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Milwaukee River Inn, responded to this review, February 28, 2013
Thank you for providing your detailed comments about the Hilton Milwaukee River and our restaurant, The Anchorage, following your stay with us. These comments assist us in providing the best possible levels in terms of service and amenities to our guests, as well as addressing and correcting any critical issues.

I’m glad that you selected us for New Year’s Eve, enjoyed the special package amenities, and the quality of both the service and the entrées in The Anchorage. We are very proud of their accomplishments!

However, I would like to address, apologize, and clarify the issues regarding the guestroom situation with bedbugs. Following recent publicized media reports within the hospitality industry, incidents of bedbugs have become more prevalent.

Let me be immediately clear from these reports that it does not relate to any cleanliness or housekeeping issues of the Hotel. These pests are labeled as “hitchhikers”, typically transferred via luggage exposed in airplanes and cargo bays, which then make their way from said luggage to guestrooms. It also has indiscriminately affected virtually every element of the hotel industry, from the economy brands to the luxury ones.

However, let me also emphatically assure you that our Hotel is VERY pro-active in this matter, immediately addressing any concerns and issues relating to this sensitive issue.

The Hilton Milwaukee River conducts regular and frequent inspections from our local pest control company, being more pro-active than reactionary. We also have a staff trained in making scheduled inspections of our guestrooms, in addition to maintaining an established protocol in place in the event that anything is detected.

Thankfully, these incidents are far and few between!

I do apologize for the embarrassment and inconvenience that this may have caused, again stressing that it does not equate to a lack of cleanliness in our Hotel!

I equally thank you for bringing this immediately to our staff’s attentions, as an equally immediate response was made via our staff and the pest control company (all on record to dispel any negative connotations from readers of this website) to bring this situation under full and isolated control.

I trust that you appreciate the rare incidence of this issue, coupled with the fact that your other room and dining experiences were issue-free and quite enjoyable in the end run!

And I do look forward to earning back your trust and welcoming you back very soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindenhurst, Illinois
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 21, 2013

Stayed for an overnight getaway and to shop at Bayshore. Ate in the bar, free appetizers and nice selections of sandwiches if you don't want a full dinner by sitting in the restaurant. Paid and extra $10 for a full breakfast buffet for two which was very good and a great deal also. Beds are so comfortable we didn't want to get up in the morning.

Room Tip: We stayed in a riverview.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Milwaukee River Inn, responded to this review, February 28, 2013
Thank you for your comments following your stay with us! Our guests do compliment us on many items and services, our restaurant and our new bedding being citied the most!

The Anchorage is an area icon for dining, offering breakfast to hors d'oeuvres to dinner, as well as it's noted seafood selections. We do have a separate Trip Advisor listing for The Anchorage as well for your direct comments.

Additionally, new bedding in our guestrooms accent other recent enhancements such as new flat-screen TVs, in-room safes, and a complimentary WI-FI system.

We also offer complimentary shuttle service to the area businesses and attractions, including the Bayshore Town Center Mall, and are glad that it was part of your visit!

Hope to welcome you back soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Superior, CO
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed January 13, 2013

I am always surprised this hotel is branded as a full Hilton and not one of the lower brands. It is one of the more decent hotels around this area, but it is still not great. Despite claims of being "recently renovated" the renovations do not extend beyond the front desk. I have been staying here intermittently for the last 14 months - at least 10 different trips. In that time the rooms are still run down, most have antiquated and useless HVAC in the window (a few rooms have the wall controls), outdated safes that take up half the closet, the rooms overall smell "stale", and none of the rooms have numbers - they still have a paper sign saying "pardon our appearance during renovation". One would think room signs would not take 18+ months to get in. The single elevator is horribly slow, there are no automatic doors so if you have your hands full you have to put something on the ground to open up two different doors and the hotel is just......dated. The restaurant is decent and they have a good happy hour in the bar. I also love the toiletries provided. If you get a king room it generally will have a fridge but the queen rooms do not.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Milwaukee River Inn, responded to this review, February 22, 2013
Thanks for your comments here on Trip Advisor about our Hotel!

I am glad to read about your positive comments about our Hotel’s staff and our restaurant, The Anchorage. I am quite proud of these two elements of our Hotel, especially as they are well-received from the guests’ experiences while staying here!

In regards to our guestrooms and property conditions?
We have made a variety of recent enhancements to the Hilton Milwaukee River. They have included, but are not limited to items such as new 37" flat-screen TVs, the implementation of a more sophisticated, complimentary WI-FI service, new in-room guest safes, more high-definition TV channel selections, and a completely remodeled restaurant in The Anchorage. More recent completions now showcase new carpeting and wallpaper in all of our guestroom and public access hallways and corridors, upgraded Lobby and Banquet furniture, upgrades to our guestroom bedding, linens, and in-room toiletries.........and lastly new nameplates and guestroom number plaques.

The key here is 'new', as all of these additions enhance our total property, are all Hilton approved, and are all current, brand-standard models and designs.

We also use guest comments to plan for future additions, changes, and enhancements to our property, and look forward to showcasing these to you upon future visits!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Milwaukee River Inn

Address: 4700 N Port Washington Road, Milwaukee, WI 53212 (Formerly Hilton Milwaukee River)
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Milwaukee
#17 Romantic Hotel in Milwaukee
#17 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Milwaukee River Inn 3.5*
Official Description (provided by the hotel):
The Milwaukee River Inn is a full-serviced hotel and conference facility located near the corner of Port Washington Road and Hampton Avenue. Overlooking the banks of the scenic Milwaukee River, our Hotel is only minutes away from the major attractions, businesses, and social venues within the greater Milwaukee area. Combined with our convenient freeway access and our complimentary open-air guest parking, your guests and clients should have very easy access to our facility for your events! Proudly featuring 161 guestrooms featuring complimentary High-Speed Wireless Internet, along with nearly 4,500 square feet of unique and flexible meeting / dining space, the Milwaukee River Inn is also able to professionally host and cater events in our various salons totaling up to 225 attendees! Additionally, our corporate-styled Hotel facility will present your guests with all of the formalities of a full-serviced hotel property! Your attendees' leisure time can be conveniently spent with our proximity to shopping and entertainment at the elegantly remodeled Bayshore Town Center, attractions of different styles and tastes, and county parks and golf courses. This is all in addition to our own numerous in-house amenities, our highly-acclaimed restaurant, The Anchorage, celebrating 40 years of dining excellence, and other specialized guest services! ... more   less 
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Also Known As:
Hilton Milwaukee River Hotel Milwaukee
Hilton Hotel Milwaukee River
Milwaukee Hilton

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