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Hilton Milwaukee River: Traveler Reviews

3.5 of 5
4700 N Port Washington Road, Milwaukee, WI 53212
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Hilton Milwaukee River
Ranked #20 of 51 hotels in Milwaukee
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183 reviews from our community

Traveler rating
    59
    62
    37
    20
    5
See reviews for
Families
38
 
Couples
32
 
Solo
21
 
Business
76
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Aspen, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Best North Shore Milwaukee Hotel”
5 of 5 stars Reviewed December 9, 2012

Stayed 3 day Weekend! Arrived before Noon for Family Funeral in Shorewood. 2 Young Ladies cheerfully immediately checked me in. Been traveling since 2:30am... Really appreciated room was ready. Headed for Anchorage Rest. Ray, Anthony, Brian, Dani, Tammy & Kevin could not possibly have given better service! Food was outstanding! Had Lunch, Dinner, Breakfast, Late Nt. Sandwich, Brunch & Cocktails all in one weekend here. ALL Fabulous, and Brian handled entire Bar full of us after long Reception. I have over 30 yrs experience in Fine Dining, Private Club Management, in Aspen & Cherry Hills, Colorado, besides Chicago prior to moving out West. 10 yrs Airline experience. I have travelled from Rome, Paris, Nice, Ireland, Hawaii, Carribean and throughout USA, coast to coast. The Staff at this hotel do an excellent job and really care! Hotel newly remodeled. Beautiful view of the River, Quiet, Clean, Exceptional Service. Needed a ride to Bayshore Mall, Randy immediately offered to drive me. Cannot beat the F&B in the Anchorage... Thxs Ray and Uncle Coyne Thxs you too for taking great care of over 40 members of his Family during such a terrible loss of his young (33) grandson. Ellen, Ft. Myers, FL Definitely Returning!!

Room Tip: Ask if at all possible when booking for a River Side Room
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AirlineIrishLass about Hilton Milwaukee River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Hilton Milwaukee River, responded to this review
February 18, 2013
Thank you for your very kind comments following your family's stay at the Hilton Milwaukee River! All very appreciated!

We do pride ourselves on the many features offered here at our Hotel, and you did cite two of the primary ones.....our unique restaurant, The Anchorage, and our dedicated staff!

The Anchorage is celebrating over 35 years of dining excellence in the area, noted primarily for its seafood creations. These now accent the new addition of Allen Brothers steaks, as well as the pastoral river views.

Their staff also makes dining here a special event, and you noted many of our fine employees and managers. (The Anchorage also has its own dedicated listing here on Trip Advisor, and I invite you to also comment directly there too, especially to assist future dining patrons as well as to reference these staff members assisting you directly on their restaurant listing.)

I realize that the primary purpose of your visit was for a berevement gathering, and am glad to read that our entire staff assisted in a way to allieviate some of the event's concerns. I do hope that we may be able to welcome you back soon for much better circumstances!

Regards,

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Nice business trip stay”
4 of 5 stars Reviewed December 9, 2012

I stay at the hotel during my business trip to JCI facility. It was a nice stay with a great service. Apart the hotel is very close to JCI buildings there is Anchorage restaurant where you can have a breakfast bufet for 15 USD. In addition I received as a silver Hilton member special voucher for each day to buy one get one dring for free. Good standard with all comfort that Hilton family brings with.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask duso79 about Hilton Milwaukee River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Hilton Milwaukee River, responded to this review
January 16, 2013
Happy New Year, and thank you for providing your comments about the Hilton Milwaukee River here on Trip Advisor! Very appreciated!

We pride ourselves on high levels of customer service, as well as our signature restaurant, The Anchorage. (We have a separate, dedicated Trip Advisor listing as well for the restaurant, should you care to make direct comments there as well.) I am glad to read that in the course of your business travels, you have enjoyed both!

We look forward to welcoming you back again soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Iowa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent guest services by people who care”
3 of 5 stars Reviewed December 4, 2012

We stay at this hotel several times a year. It is always a good experience. This last stay was for a family event. When we packed out the room I inadvertently left my chiropractically designed back board that is wonderful when my back hurts.

It took me a few days to realize that I had left it back in the room. I then immediately called the hotel. At first no one knew what I was talking about as it is an odd appearing board to anyone who is unfamiliar with what this might be. I started looking online and it was no longer available at any price and there weren't even any on ebay. I was very upset at the situation.

Two weeks later I received a phone call from one of the hotel managers that she had located the board and it was already being shipped back to me! I offered to pay the shipping and was informed me that "it had already been taken care of."

How refreshing to have such a caring staff. The service we experienced throughout the rest of our stay was also excellent. We stay at this property at every opportunity and am doubly delighted that it has not been just a one time experience with such wonderful guest services.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Amy M about Hilton Milwaukee River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, General Manager at Hilton Milwaukee River, responded to this review
January 16, 2013
Happy New Year!
And thank you very much for providing your comments following your stay with us at the Hilton Milwaukee River!

I'm glad that we have earned your loyalty in becoming your preferred Milwaukee-area hotel for your visits. But I am more please to read of your comments about our staff members!

Hotels can vary in size, amenities, and the like, but the true measure are the levels of our customer service that the Hilton Milwaukee River provides!

We hope that your back gets better, and equally look forward to your next visit here!

-- Michael Dietrich
General Manager
Hilton Milwaukee River & The Anchorage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, Colorado, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Hilton property”
5 of 5 stars Reviewed November 8, 2012

Who would have expected to find a gem like this in the outskirts of Milwaukee? Beautiful facility in the middle of redecorating...WONDERFUL seafood in the restaurant...with great wait staff...and very helpful and pleasant staff in all other areas. This property has easy access to the highway. It is a great place to stay when you are in the area.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Kathy D about Hilton Milwaukee River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Hilton Milwaukee River, responded to this review
November 19, 2012
Thank you very much for your kind comments about both our Hotel and our restaurant! They are appreciated!

Combined with our dedicated staff members, we are very proud of our levels of service, of our unique location that is close enough to Downtown or the Bayshore Town Center Mall yet rural enough with a river-side locale, and of our numerous, recent enhancements such as new TVs and carpeting.

Most of all, though, we are especially proud of our restaurant, The Anchorage! It also received a number of recent enhancements, from menu to decor, and is certainly not your standard hotel restaurant! (The Anchorage equally has a dedicated Trip Advisor site should you also care to place direct comments there as well.)

I do invite you back soon for your next lodging and dining trip!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“I would stay here again...”
3 of 5 stars Reviewed November 4, 2012

And I would have given this hotel four stars had the restaurant staff been the slightest bit happy to have customers. I was with three other business associates and really felt like we were a bother. I looked around at other diners and could see they weren't feeling very welcomed either. This is such a contrast to big city hotels where the competition for business is tough. The meal itself was very good although a bit pricey. That just goes without saying at hotel restaurants.

Now on to the rooms. They were clean, updated and had nice furnishings. The complimentary toiletry items were of a higher quality than what I usually find. The reception staff was competent and courteous. Plenty of parking was available and it is free.

As I said I would stay again at this Hilton as the rooms are nice and the area around the hotel is picturesque with the river and city parks right there.

Room Tip: Ask for a river view room.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask STEVE D about Hilton Milwaukee River
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Hilton Milwaukee River, responded to this review
November 19, 2012
Thank you for your comments here on Trip Advisor regarding your recent stay!

I was pleased to read about many of your positive experiences at our Hotel and restaurant, The Anchorage. We have made numerous enhancement and upgrades to our property, and with the upgraded toiletries, complimentary weekday hors d'oeuvres reception, and repaved parking lot, you experienced many of them.

But I can assure you that we will strive to earn that 4th star in your review as you mentioned within areas of our restaurant. That certainly is not indicative of the levels of service, quality of food, or uniqueness of ambiance that is our collective goal.

The Anchorage equally received many upgrades including a new, contemporary decor and revamped menus, and the staff does have to be to the task for our guests.

That said, I look forward to welcoming you back soon for that 4th star, showing you that your recent dining experience was an anomaly, and not the norm.

-- Michael Dietrich
General Manager
Hilton Milwaukee River
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Milwaukee River

Also Known As:
Hilton Milwaukee River Hotel
Hilton Milwaukee River Hotel Milwaukee
Hilton Hotel Milwaukee
Hilton Hotel Milwaukee River
Hilton Milwaukee
Milwaukee Hilton
Address: 4700 N Port Washington Road, Milwaukee, WI 53212
Phone Number:
Region: United States > Wisconsin > Milwaukee
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotels in Milwaukee
#19 Business Hotels in Milwaukee
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Milwaukee River is a full-serviced hotel and conference facility located near the corner of Port Washington Road and Hampton Avenue. Overlooking the banks of the scenic Milwaukee River, our Hotel is only minutes away from the major attractions, businesses, and social venues within the greater Milwaukee area. Combined with our convenient freeway access and our complimentary open-air guest parking, your guests and clients should have very easy access to our facility for your events! Proudly featuring 161 guestrooms featuring complimentary High-Speed Wireless Internet, along with nearly 4,500 square feet of unique and flexible meeting / dining space, the Hilton Milwaukee River is also able to professionally host and cater events in our various salons totaling up to 225 attendees! Additionally, our corporate-styled Hotel facility will present your guests with all of the formalities of a full-serviced Hilton property! Your attendees’ leisure time can be conveniently spent with our proximity to shopping and entertainment at the elegantly remodeled Bayshore Town Center, attractions of different styles and tastes, and county parks and golf courses. This is all in addition to our own numerous in-house amenities, our highly-acclaimed and newly remodeled Anchorage Restaurant and River’s Edge Pub, our popular "Hilton HHonors" guestroom points program, and other specialized Hilton services! ... more   less 
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