We stay at this hotel several times a year. It is always a good experience. This last stay was for a family event. When we packed out the room I inadvertently left my chiropractically designed back board that is wonderful when my back hurts.
It took me a few days to realize that I had left it back in the room. I then immediately called the hotel. At first no one knew what I was talking about as it is an odd appearing board to anyone who is unfamiliar with what this might be. I started looking online and it was no longer available at any price and there weren't even any on ebay. I was very upset at the situation.
Two weeks later I received a phone call from one of the hotel managers that she had located the board and it was already being shipped back to me! I offered to pay the shipping and was informed me that "it had already been taken care of."
How refreshing to have such a caring staff. The service we experienced throughout the rest of our stay was also excellent. We stay at this property at every opportunity and am doubly delighted that it has not been just a one time experience with such wonderful guest services.
- Official Description (provided by the hotel):
- Located along the banks of the Milwaukee River and just minutes from the heart of downtown, the Holiday Inn Milwaukee Riverfront is the latest addition to the Greater Milwaukee scene. Enjoy a luxury selection of spacious guestrooms including deluxe rooms featuring impressive river views. From plush pillow-top mattresses and luxurious linens to premium bath products, our hotel offers a modern twist to a relaxing and peaceful stay. Whether traveling on business or just for leisure, our hotel's accommodations and amenities will exceed your every expectation. When staying with us take advantage of complimentary Internet access, complimentary parking, and an extravagant dining experience. Explore all of Milwaukee's rich history and settle in at our hotel after a day on the town. With a variety of local businesses, corporations, shopping and nightlife, there's plenty to do when visiting the Milwaukee/Glendale area. Guests can take advantage of our hotel's free shuttle service to local attractions and shopping within a three mile radius. The hotel has been designed to not only give guests easy access to the city's entertainment, but also to provide a serene environment with unparalleled hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Milwaukee River Hotel Milwaukee
- Hilton Hotel Milwaukee River
- Milwaukee Hilton