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“River view . Hotel going through a refurb programme” 3 of 5 stars
Review of Holiday Inn Milwaukee Riverfront

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Holiday Inn Milwaukee Riverfront
3.5 of 5 Hotel   |   4700 N Port Washington Road, Milwaukee, WI 53212 (Formerly Milwaukee River Inn)   |  
Hotel amenities
Ranked #25 of 53 Hotels in Milwaukee
Burnham Market, United Kingdom
Top Contributor
84 reviews 84 reviews
75 hotel reviews
Reviews in 65 cities Reviews in 65 cities
122 helpful votes 122 helpful votes
“River view . Hotel going through a refurb programme”
3 of 5 stars Reviewed October 3, 2012

Stayed here during September 2012. Reminds you of those older Hiltons you come across now and again. Going through a refurb programme and we were upgraded to a river view room. Large and quiet. Breakfast hasn't had the makeover it really needs except that the Sunday Omlette Station was a great relief from the overlooked dry cold sausages and bacon waiting at the "buffet".

Room Tip: River View
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 8, 2012
Thank you for your comments here on Trip Advisor following your recent stay!

Responses pro and con are very appreciated, as they help us to make our Hotel and restaurant, The Anchorage, much better in terms of customer service and quality.

We have done a number of different enhancement projects to our property, such as extensive re-wallpapering and carpeting in our public areas and new TVs in our guestrooms to name a few. We also have done a number of upgrades to The Anchorage, including a fresh, new decor and revamped menus.

To read that you experienced less-than-satisfactory items on your breakfast buffet was immediately address with the kitchen staff. Other patrons have praised our menu upgrades and our breakfast buffet itself (please see the comments under “The Anchorage” on this Trip Advisor site), and with a buffet style format, the staff needs to be more attentive to quality, re-stocking items, and presentation.

I'm confidant that these items will be remedied on your next visit to the Hilton Milwaukee River!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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436 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • German first
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English first
Eagle River, Wisconsin
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 2, 2012

Rooms are pretty much as pictured. The carpets, room and bath were very clean. No surprises or smells. Good water and adequate lighting. Nice, comfortable bed and furnishings. The website indicates there is a charge for wi-fi but that is not the case, just get the log-in. Flat screen tv & remote worked well. Some noise from hall, but overall pretty quiet in the room. Staff was excellent, we arrived in the wee hours and there is a full-time security person available too, but neighborhood is quite safe and no concerns with needing to go in and out at any time. Family recommended Solly's Restaurant across the street, amazing burgers. Did not try the hotel restaurant, but the bar (closes at midnight) was nice & received a 2 for 1 drink coupon at check-in. Competent and helpful desk staff made coming and going easier. Did not use or view the pool Stayed 2 nights and no problems at all. Would definitely recommend and would stay again..

Room Tip: View of river was nice -- we were even numbered on 4th floor.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 3, 2012
Thank you for taking the time to provide your insightful and detailed commentary following your stay with us! All very appreciated!

The Hilton Milwaukee River, as well as our restaurant, The Anchorage, completed a variety of different upgrade and enhancement projects over the past several months, and I'm glad that you noticed and appreciated them!

From new flat screen TVs and bed linens/towels in the guestrooms to a more powerful, complimentary WI-FI system, and from a remodeled restaurant with both a new décor and menus to a repaved parking lot, our Hotel has accomplished many guest-driven changes.

But none of these would have the importance they do if it wasn't for a diligent and dedicated staff. You comments also thankfully highlighted the efforts of the housekeeping and front desk staffs!

Glad to read that you also ventured out-and-about, making a delicious stop at Solly's! Their butter burgers are quite the rage! For your next visit, there is also the Sprecher Brewery, Kopp's Custard, and the Bayshore Town Center Mall all in close proximity to our Hotel. (Complimentary area shuttle service provided by the Hotel is also available.)

Hope to welcome you back again soon!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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Houston, Texas
1 review
5 of 5 stars Reviewed September 25, 2012

I always stay at this hotel when I am in Milwaukee. The stay was even better this weekend as the staff was very courteous and the hotel had great rates. Its also been remodled from the inside. The manager went out of her way to make me feel welcomed and I really appreciated that. If you are in the Miwalukee area and need a nice quiet place to stay this is it.

P.E.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 1, 2012
Thanks for taking the time to give us your comments about the Hilton Milwaukee River!

It's pleasing to read that the combination of our recent upgrades and enhancements, coupled with a welcoming and helpful staff, has earned us the honor of being your preferred Milwaukee hotel for your visits!

We look forward to continuing to provide these levels of service for your future visits!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed September 23, 2012

Our club meets regularly at the Hilton for a lunch event. We've developed a strong relationship with Karen Dawson, who oversees our event logistics. We inevitably have moments right before and after the "start time" when we aren't sure exactly how many people will show up. This last time, we had several people arrive up to 15 minutes late due to issues beyond their control, and Karen and her staff were quick to accommodate them and serve them seamlessly along with the 40 others. Karen also handled a difficult member with diplomacy. We look forward to doing future business with you!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 1, 2012
Thank you so very much for your comments in regards to your banquet function recently held at The Hilton Milwaukee River! Very appreciated!

Of the many different elements and services within our Hotel and our restaurant, The Anchorage, we are quite proud of the levels of service from our banquet department, led by Karen.

Working alongside the banquet staff and the kitchen staff, she makes sure that our guests receive the best-possible service, food quality, and response to their meeting / catering needs.

I'm glad to hear that your event was a success, and we do look forward to being a part of many more!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 22, 2012

A few miles north of downtown Milwaukee. Northern exposure to pleasant views of the Milwaukee River. Near major shopping district. Mufti-story, older building that has been up-dated. Large, free parking lot a plus compared to expensive downtown parking. Setback far enough from highway to be quieter. Very helpful lobby staff. Older main single elevator is quite slow. My room was smaller but adequate. Main disappointment is the indoor pool. It is small and quite shallow (4'-3'); not suitable for swimming. Also lacks rest rooms. Exercise room equipment is mediocre. Main plus is a top-notch restaurant with a river-front view, the Anchorage. Specializes in sea food. Very attentive staff. Reasonable prices. Good variety in breakfast buffet and you can also order off the menu. Hotel can accommodate meetings and events.

Room Tip: The elevator at the east end may be a good option. North-side rooms may have river view.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 1, 2012
Thank you so much for your comments about both the Hilton Milwaukee River, as well as for our restaurant, The Anchorage!

We do consider our Hotel to be quite unique, ranging from our location (close to Downtown and to the Bayshore Town Center, yet pastoral enough with a river-side, parkway site) to our staff (we are proud of their combined efforts) to amenities like our complimentary, open-air parking.

For future visits, we do have a 2nd elevator located towards the back of the building. Many guests rely solely on the main elevator just off of the lobby, not knowing of the other one. And while not on the larger gymnasium or water-park scale, our indoor pool does receive many compliments for accommodating guests looking for a lap-pool version.

I am glad to read of your comments of our restaurant, The Anchorage! Celebrating nearly 40 years of dining excellence in the area, The Anchorage is widely appreciated for its unique and fresh seafood entrees, with selections flown-in from all coasts. But as you mentioned, their new menu also includes the addition of Allen Brothers steaks and a bountiful daily breakfast buffet! (We encourage you to also provide comments on their dedicated Trip Advisor site.)

Our entire staff does look forward to welcoming you back for a return hotel or dining visit!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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Downers Grove, IL
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 21, 2012

We didn't want to drive home tired after a Brewer's night game so we crashed here. It was a quick drive from the ballpark and just off the Interstate so it was convenient. The staff was friendly, the room was clean and the bed was exceptionally comfortable. Even better was that the heating/cooling in the room was intelligently designed so it was easy to use and it didn't make so much noise that it disturbed our slumber. We will definitely stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, October 1, 2012
Thanks for your comments following your stay with us while in town for a Brewer game!

Our location does offer guests easy access from I-94 and I-43 to Downtown Milwaukee, to the Lakefront, and to the numerous area attractions such as Miller Park. It also places guests conveniently close to the wonderful 'northshore' attractions such as the Bayshore Town Center, the Sprecher Brewery, and the UW-Milwaukee campus.

In addition to enjoying our location, I am glad to read that you equally enjoyed both our enhanced guestrooms and our hotel / restaurant staff, as they do work hard to provide great hospitality and customer service!

If in town again for another ballgame, or perhaps for another social outing, we hope to welcome you back here to the Hilton Milwaukee River!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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Michigan
Top Contributor
210 reviews 210 reviews
87 hotel reviews
Reviews in 72 cities Reviews in 72 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed September 17, 2012

I have stayed here a few times now - weekends and weekdays. The hotel is fully renovated and is typical Hilton throughout. River view rooms are better than parking lot views - but nothing to take a picture of.

Rooms are well appointed, maybe a little on the dark side. Bathrooms are spacious, modern, and clean.

The hotel bar and restaurant are OK. I've had breakfast here, it is is solid. HHonors Gold and Diamond members are offered the buffet breakfast, which is well prepared and offers a variety of choices. Restaurant staff has been consistent across visits and are always warm and friendly... I can't say the same for the bartender in the evening. Other hotel staff are friendly and hospitable.

Room Tip: River view rooms are the way to go.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glimmertwin65, General Manager at Holiday Inn Milwaukee Riverfront, responded to this review, September 21, 2012
Thank you for taking the time to provide your comments on Trip Advisor about our hotel, the Hilton Milwaukee River, as well as on our restaurant, The Anchorage!

Our hotel and restaurant did recently complete a phase of improvements and enhancements, and I am glad that you noticed and appreciated our upgrades based on your previous visits!

One of the upgrades included new carpeting and wallpaper in our public and guestroom hallways. It does now give a deep, rich look that tastefully accents the natural oak trim that ornaments the Hotel and restaurant areas.

We are also very proud of The Anchorage in terms of restaurant quality, service levels, and unique river-view ambiance that accent their new decor and menu offerings. While you received exemplary service in the restaurant area, I do apologize if your bar service was not to your liking. This has been brought to the attention of the appropriate staff and managers. I encourage you to also provide your restaurant comments directly to The Anchorage's listing also here on Trip Advisor.

We do look forward to welcoming you back soon for your next Milwaukee visit!

-- Michael Dietrich
General Manager
Hilton Milwaukee River
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Milwaukee Riverfront

Address: 4700 N Port Washington Road, Milwaukee, WI 53212 (Formerly Milwaukee River Inn)
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Milwaukee
#21 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Milwaukee Riverfront 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located along the banks of the Milwaukee River and just minutes from the heart of downtown, the Holiday Inn Milwaukee Riverfront is the latest addition to the Greater Milwaukee scene. Enjoy a luxury selection of spacious guestrooms including deluxe rooms featuring impressive river views. From plush pillow-top mattresses and luxurious linens to premium bath products, our hotel offers a modern twist to a relaxing and peaceful stay. Whether traveling on business or just for leisure, our hotel's accommodations and amenities will exceed your every expectation. When staying with us take advantage of complimentary Internet access, complimentary parking, and an extravagant dining experience. Explore all of Milwaukee's rich history and settle in at our hotel after a day on the town. With a variety of local businesses, corporations, shopping and nightlife, there's plenty to do when visiting the Milwaukee/Glendale area. Guests can take advantage of our hotel's free shuttle service to local attractions and shopping within a three mile radius. The hotel has been designed to not only give guests easy access to the city's entertainment, but also to provide a serene environment with unparalleled hospitality. ... more   less 
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Also Known As:
Hilton Milwaukee River Hotel Milwaukee
Hilton Hotel Milwaukee River
Milwaukee Hilton

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