We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyable stay” 5 of 5 stars
Review of Hotel Metro

Save Saved
You added Hotel Metro to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Metro
4.0 of 5 Hotel   |   411 East Mason Street, Milwaukee, WI 53202   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #21 of 52 Hotels in Milwaukee
Milton, Wisconsin, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Enjoyable stay”
5 of 5 stars Reviewed July 1, 2014

We recently stayed the Hotel Metro. The hotel was clean, comfortable and centrally located to the River walk and Third Ward. We stayed in a Fireplace suite and enjoyed the set up of the room. Upon check-in, we relaxed on the roof top deck with a beverage the downstairs lounge. The hotel has a fun British taxi that will take you to local establishments upon request. One of the highlights of the hotel. Besides our cocktail, we didn't dine at the restaurant. We would stay here again.

Room Tip: We stayed in room 504, the fireplace was nice. Very sunny.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April T, Manager at Hotel Metro, responded to this review, July 27, 2014
Dear Lesley H,

Thank you so much for choosing Hotel Metro for your visit to our area! We are delighted that you enjoyed your stay and were able to experience our amazing roof top space, Zen on 7!

We hope to see you again!

At your service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

255 reviews from our community

Traveler rating
    129
    63
    33
    17
    13
See reviews for
21
121
10
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Any
English first
Sunset Beach, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 22, 2014

The Metro is in a great spot in Milwaukee, and is something of a boutique, apparently. However, it is not worth a stay. The air conditioning in my room would not reduce the temperature below 76, even after a visit from hotel maintenance which pronounced the problem fixed. The blackout window curtain was off the rod. The rooms are very poorly lighted (I hate dark rooms). The front desk staff is poor. And the floor of the shower is so slick I can't understand why someone hasn't been injured. All in all, a very poor hotel experience.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April T, Manager at Hotel Metro, responded to this review, July 27, 2014
Dear peter s,

Thank you for staying with us for your visit to Milwaukee! I am very sorry to hear about the service failures that you experienced during your stay. I have review this information with the appropriate associates so we can provide exceptional service in the future. If you would like to discuss your stay further you are welcome to contact me at the hotel and we can discuss offline.

Thank you again for taking the time to share feedback as it certainly helps us improve.

At your service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 19, 2014

We stayed here for our first wedding anniversary. After a lot of research we decided on this hotel. While the location was great, the room and building were very out dated. By looking at the pictures it looks "50 ' modern". But when we arrived. ... It was just very 50's. Not really romantic. The tub in our room was pretty gross and we told them at check in we were there for our anniversary and the only other people on our floor were girls in a bachelorette party that was up all night, slamming doors going room to room. .. which normally wouldn't be that big of deal but the walls are super thin. When we checked out they asked how our stay was. .. We said OK. ... but we didn't sleep. .. and that's all we were there to do.... but they just said sorry. I would never return here.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April T, Manager at Hotel Metro, responded to this review, July 27, 2014
Dear Shannon K,

Thank you so much taking the time to share your experience on Trip Advisor. I am sorry to hear that you did not have an enjoyable stay with us. You are welcome to contact me at the hotel so we can discuss further offline.

At your service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 19, 2014

Although beautiful and centrally located, the service didn't seem worthy of the price. I may be confusing myself now with being in Asia... as $160 dollars a night doesn't deem worthy of the front desk being a bit lazy, lax and snippy. It was nice, good food for breakfast and a great little hotel bar, but not gush worthy.

Room Tip: Pick a higher level room if possible. Use the roof top terrace, nice and romantic.
See more room tips
  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April T, Manager at Hotel Metro, responded to this review, July 27, 2014
Dear Am_in_hk,

Thank you for taking time to review your stay on Trip Advisor. I am sorry to hear that your stay was not everything that you hoped. I have reviewed this information with our leadership team so we can offer the best possible service in the future.

Thank you for staying with us for your visit to Milwaukee!

At your service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wisconsin
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 17, 2014

My wife and I stayed here for two nights while attending an event in the downtown area. Our check in was quick and efficient and we opted for the valet parking at $27 a night. A ramp adjacent to the hotel is also available for $27 a night. Valet was quick and we were quickly in our room on the third floor. No view to speak of, but the room was quite spacious and had two doors to the bathroom, which included a stand up shower and good sized soaking tub. The Aveda toiletries are always a plus with the wife. We read reviews and heard about noise but I heard no other guests and no outdoor sounds during our stay and we went to sleep quite early on Friday night.

We walked every where from the hotel as it is really in the center of downtown and just a short walk to Walkers Point.

We have stayed at 8 hotels in the Milwaukee downtown area and would not hesitate to stay here when we return.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April T, Manager at Hotel Metro, responded to this review, July 27, 2014
Dear jbsunlvr,

Thank you for taking the time to write a review on Trip Advisor! I am happy to hear that you had an enjoyable stay and enjoyed your time in Milwaukee!

We look forward to seeing you on your next visit to our area!

At your service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 29, 2014

This is a nice boutique-feel hotel in the downtown area with restaurants and bars in walking distance. Our king suite was huge - basically the size of a studio apartment, with a small hallway leading to a sofa area with a TV, and then the bedroom area is around the corner separated by a wall. There was a very well stocked (and pricey) mini bar that we didn't use, and a very comfy bathroom with a deep soaking tub and a spa type shower. The best part of the shower was that it had an adjustable height shower head, which was wonderful because so many hotels make tall guests crouch under a way too low shower. Everything had a very nice upscale feel - the room was clean, the bed was super comfortable, and so were the bathrobes. The downside of the hotel is that it was loud. We were on the 3rd floor, and heard plenty of street level noise, plus we could hear music vibrations either from the bar down the street or the hotel ballroom or restaurant. And if you're staying here for the "historic" feel, there really wasn't anything particularly historic about the hotel - it had a very 1980's feel, with a turquoise and salmon color scheme. The only art deco details I noticed were on the display cases and mailbox across from the elevators in the lobby. The rest was a very nice, but modern, hotel.

The one big question we had was about street parking, which the desk staff couldn't seem to answer. We didn't see any signs saying you can't park overnight on the street, and the meters said they don't start until 8AM Monday, so we found a space on the street just a couple of blocks away, and parked Saturday through Sunday night. Sunday night we parked in a lot at Broadway and Wells for $5, which was a lot cheaper than the $27 valet parking offered by the hotel. I'm sure they want to steer us toward valet parking, but it would have been nice if the desk staff could have given us the info about other parking options.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April T, Manager at Hotel Metro, responded to this review, May 30, 2014
Dear Shell9903,

Thank you very much for sharing your Hotel Metro experience with us on Trip Advisor! I am delighted to hear that you had an enjoyable experience with us! I sincerely apologize that the front desk agent was not able to answer your questions about parking.

Thank you again for taking the time to share your comments and we hope to see you on your next visit to Milwaukee!

With hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Douglassville
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 29, 2014

The staff was welcoming and helpful. Our room, a suite actually, was very clean and well decorated. The roof top garden Zen space was very cool and afforded a wonderful view of the city. The bar was fun. The restaurant served an excellent and reasonably priced breakfast. I would stay here again!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April T, Manager at Hotel Metro, responded to this review, May 30, 2014
Dear DouglassvilleDonna,

Thank you so much for sharing your experience with us! I am glad to hear that you had a great stay!

We hope to see you on your next visit to Milwaukee!

At your service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Metro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Metro

Address: 411 East Mason Street, Milwaukee, WI 53202
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Milwaukee
#20 Romantic Hotel in Milwaukee
#21 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Metro 4*
Official Description (provided by the hotel):
Located downtown at the center of Milwaukee's entertainment, cultural and financial districts, Hotel Metro exudes upscale charm and character with convenient amenities for an enjoyable stay. From graciously appointed guest rooms to the critically acclaimed on-site METRO Urban Supper Club & Lounge to the Rooftop Zen on Seven Relaxation Spa with saltwater hot tub, exercise room and outdoor sun garden.All suites offer Aveda bath amentities, 5 layers of Egyptian Cotton linens, bathrobes, self-serve mini bar, two 42" TV's, over 550 square feet of space and soaking tubs in every suite.Upscale | Urban | Hip | Chic | Luxury | Cocktails that is why we are voted as The Top 500 Places to Stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Tingo, Priceline and Venere so you can book your Hotel Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Metro Hotel Milwaukee

Owners: What's your side of the story?

If you own or manage Hotel Metro, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.