Service: I'd like to start this review by saying we were staying at Hotel Metro 2 nights for a wedding. I called the day I received the invite with the room code. The person who answered the phone was incredibly unhelpful and uncaring. It set a very bad tone for me. I emailed the hotel and requested someone call me to discuss my reservation but no one ever called. Having said that, when we arrived, it took a lot to get rid of my negative impression. But the staff while we were there turned out to be outstanding. The valets/doormen were especially nice along with Angie at the front desk. Although we did have to call several times to get a rollaway and extra blankets - they were nice about it.
Room: We had a king suite (no fireplace) that faced the city, though the windows are incredibly old and thick so it was hard to see out anyway. No fireplace meant we had a full length sofa, which was good since we had 4 ppl in the room. The room had many tables/chairs, lots of space until we put the rollaway in there. Nice TV's, good privacy wall. A/C was good, full minibar that we didn't use.
Bathroom: Big bathroom but the tub takes up most of the space - not much counter space and a small shower. Bathtub was nice, good warm water and Aveda products including bath salts. Robes were quite plush.
Food: We ate breakfast twice, approx $10 per entree for yummy pancakes and meat, though it took a long time to come out of the kitchen. Room service was the same price. Wedding food, especially steak was delicious. Again, wedding service staff was top notch.
Pool/Zen on 7: Access floor 7 via floor 6 stairway and come out to an indoor whirlpool (open 5 am - midnight but no swimming pool) and sauna, indoor bar, indoor workout room, but outdoor rooftop walkway/patio around the perimeter which has nice views.
Noise: Prior reviewers mentioned the noise. Indeed loud music next door til late on weekends but on the 4th floor, with the A/C on medium fan we barely heard it.
Location: Adjacent to Pfister, closest place for snacks and pop is Metro Mart about 4 blocks away. Lakefront and Discovery World are walkable.
Honestly, if it weren't for that inital poor reservationist, this might have been a 5 star review.
- Official Description (provided by the hotel):
- This historic,Art Deco inspired, all suite, hotel is located in the heart of downtown Milwaukee's art and financial district. Our suites are spacious, 420 to 720 sq.Ft. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to the lake front, Milwaukee Art Museum, Harley Davidson Museum and the Frontier Airlines/Wisconsin Center. From graciously appointed guest rooms to the critically acclaimed on-site METRO Urban Supper Club & Lounge to the Rooftop Zen on Seven Relaxation Spa with saltwater hot tub, exercise room and outdoor sun garden.All suites offer Aveda bath amenities, 5 layers of Egyptian Cotton linens, bathrobes, self-serve mini bar, two 42" TV's, over 550 square feet of space and soaking tubs in every suite.Upscale | Urban | Hip | Chic | Luxury | Cocktails that is why we are voted as The Top 500 Places to Stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Orbitz, Odigeo and Tingo so you can book your Hotel Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Metro Hotel Milwaukee