This hotel is well located in downtown Milwaukee. The suites we were given were functional if not particularly attractive. The dining room was quite good for a hotel. The missing link is service. Our first set of reservations were never recorded. When I did not receive an e-mail confirmation, I called again. There was no record of my reservation. I made a second set of reservations and received an incorrect confirmation. On my third attempt, I finally generated a correct confirmation. I also requested an early check in.
When I arrived, there were further mistakes at the hotel inconsistent with my reservation.We finally resolved that. I was told for early check in, an additional fee was charged. I was not told that on any of my calls for reservation.
We finally did receive a room key several hours after we arrived. We discovered two deficiencies in the room invovling the telephone and defective lamps. We were told they would be fixed within an hour. Our other family members arrived and we toured several child friendly attractions in Milwaukee. We returned near dinner time and discovered neither the phone or lighting issue had been addressed.
I had a sense that no one was really focused on the customers. This could be a very good hotel. Right now, it is mediocre at best.
- Official Description (provided by the hotel):
- This historic, Art Deco inspired, hotel is located in the heart of downtown Milwaukee's Art and Entertainment District. Our suites are not just spacious, they are HUGE! Our suites range from 450 sq.ft. to 750 sq.ft. and can accommodate up to four guests per room. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to Lake Michigan's waterfront, the Milwaukee Art Museum, Harley Davidson Museum, BMO Harris Bradley Center and the Wisconsin Center. Hotel Metro is a Four-Star, full-service hotel and has been fortunate enough to have been recognized as "One of the Top Hotels in the World" by Travel & Leisure Magazine, as well as "Where to Stay" by the New York Times. Most recently, we were honored with the 2013 & 2014 Excellence Award from TripAdvisor. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline and Odigeo so you can book your Hotel Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Metro Hotel Milwaukee