We went back to celebrate our first year anniversary. Milwaukee has great restaurants and we wanted to eat at Benelux and Balzacs. I forgot to check my own review and booked the same room. Yes it's my fault but the bad memories had been overshadowed by the good times on the honeymoon.
The second stay was the nail in the coffin for this place.
Courteous valet staff
Excellent in room hot tub
Location location location
Extremely Comfortable Bed -
-Had to repair toilet handle
-Bathroom sink still clogs up, yes this was a problem year before
-HVAC is loud and didn't work very well, again
-Superficially nice customer service. I had called to request some fanfare for our anniversary- leave note for the wife, etc, request some chocolates,make the return special - (I had said I would pay whatever was needed,) the response - nothing, yes, hard to believe. Here is the suggestion for Hotel Metro management: A customer calls and says, "Hey, I'm coming back to your hotel to try it again and celebrate our 1 year.". Manager, front desk staff, take piece of paper, write note, congratulations on your 1 year and welcome back. Simple, added bonus, charge customer 5$- 20$ for some chocolate, especially when they told you that's what they wanted.
-Last nuisance room service double charged us, I was told I needed to go and find the restaurant manager and resolve the issue. Very confusing request given that I never went to the restaurant. Anyway it was fixed but kind of a good example about the lack of real concern.
Unfortunately I must now suggest that folks pick another place to stay until they resolve some of their core issues. The floor we stayed on is also under renovation and that was not noted anywhere or spoken of prior to booking.
- Official Description (provided by the hotel):
- This historic, Art Deco inspired, hotel is located in the heart of downtown Milwaukee's Art and Entertainment District. Our suites are not just spacious, they are HUGE! Our suites range from 450 sq.ft. to 750 sq.ft. and can accommodate up to four guests per room. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to Lake Michigan's waterfront, the Milwaukee Art Museum, Harley Davidson Museum, BMO Harris Bradley Center and the Wisconsin Center. Hotel Metro is a Four-Star, full-service hotel and has been fortunate enough to have been recognized as "One of the Top Hotels in the World" by Travel & Leisure Magazine, as well as "Where to Stay" by the New York Times. Most recently, we were honored with the 2013 & 2014 Excellence Award from TripAdvisor. ... more less
- Reservation Options:
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- Also Known As:
- Metro Hotel Milwaukee