I booked our hotel stay 3 weeks in advance to ensure the best rate and to be prepared. I called the actual hotel 3 times before check in. I booked for 2 adults and 6 children for my son and his friends to have a birthday sleepover. In order not to inconvenience other guests I did the actual party at home and figured they could swim in the morning. Upon checking in, there was a note on the desk that the pool would be closed until 10:30am the following morning and would not be open before then. An associate informed me that a manager of the hotel was getting married and therefore it was not released to guests and was not posted on their website. Our check-out was going to be 10:45 anyways so therefore my party only got to swim for an hour. I told the manager I was very upset about this matter and he told me he'd like to invite me and the same 6 children to the hotel so he could make it right. He simply asked that I email them the date a few weeks in advance. A few days later, I emailed the date (3 weeks out) and was told by his associate that I was going to be given a reduced rate of $69. I informed the associate that was not what I was told. I called the manager the next day and he stated " I never said that," and offered HIS employee rate of $49. Well, at this point he's basically saying I lied and to be honest, I do not want to ever ever go back to this hotel again. Thanks but NO THANKS! Any hotel who inconveniences their guests for their own manager to have a private event is just selfish and rude. Any manager who speaks to a customer basically saying their a liar is condescending.
- Official Description (provided by the hotel):
- Recently renovated in 2014, this three-story Suburban Hotel is located in the North Shore area, 10 miles from downtown, 15 miles from General Mitchell Airport and minutes from Lake Michigan. Spacious guest rooms,with complimentary hi speed Internet, onsite restaurant, lounge, fitness center, game room and indoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Milwaukee
- Milwaukee Radisson