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“Not Perfect, But Would Stay Again” 4 of 5 stars
Review of Quality Suites Milwaukee Airport

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Quality Suites Milwaukee Airport
2.5 of 5 Hotel   |   4488 South 27th Street, Milwaukee, WI 53221 (Formerly Hospitality Inn & Suites)   |  
Hotel website
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Hotel amenities
Ranked #23 of 53 Hotels in Milwaukee
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Not Perfect, But Would Stay Again”
4 of 5 stars Reviewed August 10, 2014

Our experience was very good at this hotel. We had two rooms, a king suite and a 2 double bed suite that slept six. Rooms were large and clean, but kind of outdated on décor and king suite could use more storage space in the kitchen area. Nice large TVs and the beds were comfortable. Large closet space and large sink area in King.

Great continental breakfast with eggs and sausage or bacon, waffle maker, bagels, muffins, etc. The staff kept up on keeping it stocked and were very friendly and helpful.

The staff at the hotel was really very friendly, helpful, and funny. It seemed every person there had a smile and kind words. It really added to the enjoyment of our stay.

The elevator is horrible and so slow it can really bring down your stay. The front desk said they were getting it fixed and I hope that is soon.

Pool is small, but nice and clean. A bit too warm and the bottom has a popcorn, no slip texture that really is not safe as it will scrape your skin off if you are messing around - which of course my kids were and had scraped elbows and knees. Another nice point is it stayed open until 11 PM (been lots of places that close at 10) which was nice because my kids always want to swim no matter how late we get back to hotel.

Like I said - it wasn't perfect, but we felt it was a decent value, nice large rooms, and great staff. We would stay there again and recommend.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, August 12, 2014
We are glad that you and your family had a great stay with us. We always strive to achieve excellent and our wonderful staff works hard to ensure that each guest has a great stay. I will pass along your kind comments to our staff.

As you mentioned, we are always looking for ways to improve the guest experience; we are currently fixing the elevator issue and renovating the rooms.


Guest Experience Team
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131 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Cambridge, Canada
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 9, 2014

We booked 3 days over the 1st weekend in Aug./2014.
Our plan was to spend a few days and enjoy the State Fair, Harley Museum etc. in Milwaukee.
Totally enjoyed the city very quaint, the riverwalk is nice and what seems a very clean and safe downtown and of course cheese(can't go wrong with cheese)!

The Hotel itself is tired and in need of an overhaul, bed was uncomfortable OLD.
The air conditioner unit looked like something the guys from Duck Dynasty would build, I will post a picture...can't really describe.
The one elevator was slow( it was unbelievable), they shut the water off for maintenance on Sunday ( understand emergencies but this seemed scheduled) night at dinner time for 3 hours. Maybe not their fault but annoying anyway.
Our key cards did not work after the first night..had to get reprogrammed.
And the only reason we booked this hotel was because they advertised a hottub in the pool area. We were disappointed to find that it was out of service when we wanted to use it.

Lastly we got frustrated and did not enjoy the room, the weather turned to rain and we left a day early. We weren't going to hang out in that hotel.
It was bad enough that we left a day early and we had PREPAID THE ROOM for 3 days!

So bottom line poor value for the money, wouldn't return.

Room Tip: Choose another Hotel.
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, August 12, 2014
We are sorry for your bad experience. We are dissapointed at the different issues that you had during your stay. Our staff prides themselves on making sure that each customer has a pleasant stay.

Unfortunately, on rare occasions, we have emergencies or mechanical issues and need to shut down the hottub, or even the water. We apologize for your experience. I assure you that our entire team, from the maintenence staff to the managerial staff takes your comments seriously and we will address these issues to ensure a better stay.

Thank you for your comments.

Guest Experience Team
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Jackson, TN
Top Contributor
87 reviews 87 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed August 7, 2014 via mobile

We have stayed at this hotel many times when we make our annual visit to visit family in our former home town. We really enjoy having a 1 bedroom king bed suite, with everything needed for a very comfortable one week stay. Staff is very friendly and helpful. Painting of the hallways has been done and just waiting for floor trim to be installed in the halls. The suite has been very neat and clean all this week for our stay. The included buffet has a nice selection each day. The area is kept neat and clean.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, August 12, 2014
Thank you for your comments. We appreciate being your hotel of choice when you come for your family visit. Being a senior contributor and giving our hotel an excellent review means a lot to us.

Hope to see you very soon.

Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
90 reviews 90 reviews
39 hotel reviews
Reviews in 61 cities Reviews in 61 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed August 6, 2014

We selected this location due to proximity to Miller Park for a Brewers baseball game. We arrived to the hotel around 2:00 pm to see if we could check in a bit early. We were told that they did not have our room available so we would need to come back at 3:00 pm for check in. We decided to go grab a bite to eat and came back to the hotel around 3:10 pm.

We were once again told that our room was not cleaned. I find this a little ridiculous that a hotel with 5 floors and 11 am check out could not have one room ready for us. When I questioned no room available she apologized and said that it had not been entered into the computer yet.

The room was large with a separate living room which had a flat screen tv mounted to the wall. Fridge, microwave, coffee maker, desk, couch and chair in that area. We had a king size bed which had a flat screen tv sitting on a dresser.

The bed was not a newer pillow top mattress like many hotels have gone to now but none the less it was very comfortable. The room was a little noisy in that we could hear the parking lot traffic. The curtains did not close all the way so the sun woke us up early.

There is an elevator thankfully with so many floors. It would be nice to have ice available on each floor instead of having to go to another floor. Especially since the elevator is very slow.

The breakfast selection was pretty good with eggs, yogurt, biscuits, gravy and the rest of the typical choices. There was no meat offered to go along with the eggs such as sausage or bacon.

Overall our stay was fine and would recommend if you are going to a ball game or visiting downtown Milwuakee.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, August 12, 2014
We are sorry for your check-in issues. Due to your comments, we have implemented a new policy to ensure that guests are able to check-in at least by 3pm. We are usually able to check-in guest much earlier than that, especially if you call ahead. We want to make sure that we can not only meet your needs, but exceed them.

Thank you for your comments.

Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 5, 2014

Fast check-in. Friendly staff. Free parking. LARGE rooms with 2 TV's, and a separate area. Ice machines only on floors 2 & 4 (no convenient at all). Breakfast was good. Large variety of danishes, muffins, breads, dry cereals, eggs, biscuits/gravy, waffles, juices, & coffee. Breakfast is complimentary. Not too many eateries nearby. But a nice, safe location. Indoor pool and hot tub.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, August 12, 2014
Thank you for your comments. We are glad that you enjoyed your stay. Our staff was excited to hear your comments.

Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

We drove from Cincinnati to Milwaukee to see the Cincinnati Reds play the Milwaukee Brewers. Drive to Miller Ball Park was about a 10 minute drive on the expressway. No trouble getting there! The Milwaukee Quality Inn Airport said they could shuttle to Miller Park if there were at least 4 people going, but couldn't bring us back after game. I believe the charge would have been $10.00 a person. We would of had to take a cab back, which would have been an additional expense. Wasn't a bad drive to the ball park at all. Parking @ Miller Park was $10.00.

We thought the stay @ Milwaukee Airport Quality Inn was a good place to stay for the money. Stayed 2 nites and after we were there tried to stay a 3rd nite, but they were already booked! I would stay here again, if I ever came back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, August 12, 2014
Thank you CIndy for your comments. We are glad that your trip went well and you made us a part of it. We have a determined staff whose goal is to make sure that each guest has a great stay. Our staff was appreciative of your comments.

Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
1 review
4 of 5 stars Reviewed July 31, 2014

Don't leave anything there because you'll never get it back. Why someone would want someone elses used pants is beyond me. Very disappointed because I thought they were a trushworthy group. Other than that, hotel was very nice.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Milwaukee Airport

Address: 4488 South 27th Street, Milwaukee, WI 53221 (Formerly Hospitality Inn & Suites)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Milwaukee
#22 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Milwaukee Airport 2.5*
Number of rooms: 81
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Also Known As:
Quality Suites Milwaukee Airport Hotel Milwaukee
Hospitality Hotel Milwaukee

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