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“Will be visiting again” 5 of 5 stars
Review of Quality Suites Milwaukee Airport

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Quality Suites Milwaukee Airport
2.5 of 5 Hotel   |   4488 South 27th Street, Milwaukee, WI 53221 (Formerly Hospitality Inn & Suites)   |  
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Hotel amenities
Ranked #20 of 52 Hotels in Milwaukee
Somonauk, il
1 review
“Will be visiting again”
5 of 5 stars Reviewed July 11, 2013

Just wanted to say how wonderful our stay was at Quality Suites in Milwaukee, WI. We were very pleased with the staff and our overall stay. The staff was very courteous and we would recommend this hotel to anyone staying in the Milwaukee area. The room was very clean and comfortable. The front desk was very helpful and made our stay much easier. We are looking forward to our next visit at the hotel when we travel to Milwaukee again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, July 25, 2013
Thank you for your kind words, Allan. We are fortunate to have a great staff; they take pride in making sure each guest has a wonderful stay. Hope to see you soon.

Guest Experience Team
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124 reviews from our community

Traveler rating
    55
    33
    18
    10
    8
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53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Lakewood, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 5, 2013 via mobile

First of I would like to thank all the staff for making my visit so easy! The one lady manager I came into contact with was absolutely wonderful. I had no problem with my 2 day stay at this hotel. I would definitely recommend this hotel for anyone around in town.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, July 7, 2013
Dear Rachel,

Thank you so much for this wonderful review! We appreciate all of your kind words and hope to have you back soon!

Director of Guest Experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 4, 2013

Have been staying in the hotel for 3 weeks now and eveything has been great. the front desk staff is very friendly and has helped me with every thing that i needed. hooked me up with a shuttle to miller park. housekeeping has been very nice and keeps my room clean. overall my stay has been very awesome.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, July 25, 2013
Thank you for wonderful review. Our staff prides itself on providing great service. I have shared your comments with them; they appreciate the recognition. We look forward to seeing you soon.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed July 2, 2013

My family and I recently stayed on trip to Wisconsin. This hotel looks great in the pictures, however, it is run down. The hotel had a very musty smell that they tried to cover up with airfreshener. Our room was hot and uncomfortable. My biggest concern though was safety. There was no night lock on our door. Which I thought was strange. We also had trouble with our key not working one night. The family down the hall had to have their lock reset 3 times. When the gentleman came up to fix it they were acting very bizarre. Both my husband and the other family felt very uncomfortable.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Guest Relations Manager at Quality Suites Milwaukee Airport, responded to this review, July 7, 2013
Dear KatiaAnn,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry that we fell below your expectations. Your comments are very troubling and will certainly be looked into.

Your comfort and safety are our number one concern so I appreciate you bringing this to our attention.

We always aim to ensure every guest feels cared for, valued and respected. I can assure you that your feedback will help us deliver this brand promise.

Please know that your business is incredibly important to us and I sincerely apologize for the inconvenience you encountered.

Director of Guest Experience
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Mount Prospect, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 14, 2013

Me and my girlfriend have stayed here about 5-6 times now the last year so they must be doing something right. We've been to other choice hotels chain in the area and this one I think is one of the best for the price. The staff is great and accomodating and they try and upgrade me for my elite member status if rooms are available. It's not as great when it gets packed like requesting for late checkout but that is hit or miss to plan for especially if something is happening around town.

Room Tip: If there is a party going on that day, request for a room not on the second floor.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Manager at Quality Suites Milwaukee Airport, responded to this review, June 16, 2013
We value feedback from all guests. We pride ourselves on providing an excellent experience for each customer. I have shared your comments with your staff and they greatly appreciated the recognition.

I am sorry that we were not able to provide you a late checkout for that one stay; when we are busy, guests usually want to check in early, which limits our ability to provide late checkouts.

Thank you for being a part of the choice family. Hope to see you soon.
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Alexandria, Virginia
1 review
4 of 5 stars Reviewed June 9, 2013

Renovated and surprisingly good. Comfortable bed. Good HVAC. Staff helpful. Recently opened bar to complement the evening food available. Jay is a good bartender as well as maintenance man.
Took two tries to get a room that was acceptable, but the manager was extremely accommodating.
Would return.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Manager at Quality Suites Milwaukee Airport, responded to this review, June 10, 2013
Thank you for your comments. We are always looking at ways to offer more services for our guest. We recently opened our bar and we are delighted to hear the positive feedback.

Our staff tries to make each guest’s stay a pleasurable one. I have shared your kind words with our staff. It’s truly rewarding when a guest recognizes our staff’s effort, and takes the time to acknowledge them.

We are committed to each guest’s total satisfaction. We appreciate your return business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pratt, Kansas
Top Contributor
51 reviews 51 reviews
40 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 8, 2013

I didn't stay here because I was flying in and out of Milwaukee, so I can't speak to where it is located relative to the airport, but the location was great for what we were doing in town. We rented two rooms, and there were a few issues. The fold out beds in both rooms needed to be updated. It was workable in one room, but it wasn't in the other, but the staff fixed the problem as soon as I told them. The hot tub was not super hot, and the person on staff didn't know how to get it hotter. She tried, but it didn't work. It definitely needed to be hotter. Also, the salt water pool was a little colder than I would have liked.

The best thing about this hotel is the staff. They were very interested in how our stay was going, and we felt liked they really cared and wanted to make everything perfect. The staff doesn't make everything, but if there are issues, and the staff is truly concerned and tries to fix the issues, then that means a lot. I would stay here again for sure.

The rooms were pretty good. They were big, the water pressure was good, the beds were comfortable (except for the fold out beds), and the towels were decent.

One last thing, they do not allow you to take food from breakfast into the room. There is a sign on the wall, plus a heard a guest being stopped as he was trying to take food upstairs.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management4400, Manager at Quality Suites Milwaukee Airport, responded to this review, June 10, 2013
Thank you for your valuable comments. We enjoy receiving feedback from all guests so that we can continue to make our hotel a premier destination.

We are currently assessing your concerns about the pool water temperature; we have our maintenance staff do regular pool inspections.

We do request that our guest eat in the breakfast area. This helps to ensure a high level of cleanliness.

I have shared your comments with my staff and they join me in thanking you for your kind words. We take pride in our hotel and the service we provide. We are glad that you enjoyed your stay. We look forward to serving your future lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Milwaukee Airport

Address: 4488 South 27th Street, Milwaukee, WI 53221 (Formerly Hospitality Inn & Suites)
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Milwaukee
#14 Business Hotel in Milwaukee
#16 Family Hotel in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Milwaukee Airport 2.5*
Reservation Options:
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Also Known As:
Quality Suites Milwaukee Airport Hotel Milwaukee
Hospitality Hotel Milwaukee

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