I went into staying at this location with an open mind having just stayed at another La Quinta Inn on a previous trip just couple months ago. But upon arriving at this location the problems started from the moment I walked in the door. First off, the LQ corporate that I booked with on the LQ.com site, had booked me an extra room. Thanks! But I didnt know it and didnt want it. SO I was promptly told by the rude man at the desk I would have to pay for the room since it was past 6pm and I could not cancel. I told him how the LQ site had problems the night I booked, and I had to call LQ direct to get this booked. SO they never canceled the first reservation that never really "booked" online but magically did the day I showed up. He just didnt care and told me I would have to call his boss and talk to her about it. Staff just didnt care at all about the issue. And he was very rude about the whole thing.
Then the room: Dirty, lights didnt work, switches that wouldnt work. There is like two plugs in the whole room to charge things. Bathroom is super small, dirty. Very dated. No pen or paper in the room, so I couldnt wirte down anything when I was calling corporate for info on this whole double charge problem. No comment cards anywhere.. uh.. wonder why?? I looked so I could leave something for a manager. Nothing.
Room service... So I stayed two nights. After the first night, they came to clean the room. They left me no new towels, wash cloth or hand towels. So I was out eating lunch, and when I got back at 5pm I let them know the issue. He said "can you come get them" I said no, I was leaving for the night, and asked they drop them off. I return to the room at 11:30pm at night, still nothing. Again I call front desk and told I have to come get them. WOW. nobody can run them too me? I have to do their job! So for 6 hours... nobody could bring them to our room.
Next morning, there were people outside yelling at each other under our window that woke us up. They looked like the staff that was cleaning the rooms outside on a smoke break.
The service was the worst, the rooms sucks, the area is not the best. DONT STAY HERE!! There is a Hyatt Place on the other side of the interstate. Stay there!!
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- Also Known As:
- La Quinta Inn Milwaukee Northwest Hotel Milwaukee
- Milwaukee La Quinta
- La Quinta Milwaukee