We checked in on a Thursday for three nights. We were in from New York to see our Mets at Miller Park. On Friday we went out for the day, returned to our room to find that our keys did not work. Front desk stated that they were de-activated - just what we needed when we were rushing to get to the game, Saturday evening before we left for dinner, we took a dip in the pool. A woman came in and left five children, approximate ages six to ten, in the pool. They became roudy, rough, diving, etc. to the point that we had to leave the pool. I felt like I was at the Holiday Inn, not a four star hote chain. When went to the front desk to find that there was no manager in the hotel. The front desk person called the manager and then told us that the children were going to be thrown out of the pool. House keeping staff was surprised that we were leaving on Sunday stating they were told we check out on Monday. We were quoted a higher nightly rate at discharge than we had reserved, so be sure you get a written confirmation of your rate quote. Then we were handed a bill for the two nights that we had stayed on Hyatt points. Again we were delayed while trying to catch a flight. I guess breakfast is only hot if you are there at 6 AM because each day at 8:30 it was cold. The bathroom is right across from the bed and if the light is on so is the noise of the fan. Coffee was not replaced in our room either. Room service that is 24 hours is a nice touch, but does not out weigh the scariness that there is no manager on premises at times.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.