We checked in on a Thursday for three nights. We were in from New York to see our Mets at Miller Park. On Friday we went out for the day, returned to our room to find that our keys did not work. Front desk stated that they were de-activated - just what we needed when we were rushing to get to the game, Saturday evening before we left for dinner, we took a dip in the pool. A woman came in and left five children, approximate ages six to ten, in the pool. They became roudy, rough, diving, etc. to the point that we had to leave the pool. I felt like I was at the Holiday Inn, not a four star hote chain. When went to the front desk to find that there was no manager in the hotel. The front desk person called the manager and then told us that the children were going to be thrown out of the pool. House keeping staff was surprised that we were leaving on Sunday stating they were told we check out on Monday. We were quoted a higher nightly rate at discharge than we had reserved, so be sure you get a written confirmation of your rate quote. Then we were handed a bill for the two nights that we had stayed on Hyatt points. Again we were delayed while trying to catch a flight. I guess breakfast is only hot if you are there at 6 AM because each day at 8:30 it was cold. The bathroom is right across from the bed and if the light is on so is the noise of the fan. Coffee was not replaced in our room either. Room service that is 24 hours is a nice touch, but does not out weigh the scariness that there is no manager on premises at times.

Last time we stayed here, we didn't feel safe. This time was so much better. It appears that they've worked out some of their staff issues. We've always enjoyed this place for the most part other than the safety problem last time. The rooms are clean, well-furnished and modern. The breakfast is pretty good....about what you would expect from the typical chain hotel that offers complimentary breakfasts, but it might be a step above that. I like that you can order some light food items and that there is a place where you can enjoy a cocktail/coffee.
Staff is good. Seemed eager to please and I feel that is an improvement. The area around here isn't that great but there are several restaurants/shopping within just a mile or so. Hotel is located right off major freeway but the noise really isn't an issue. We stayed on the 3rd floor this time and I slept very well. I don't always sleep great in hotels but the cleaniness and the improvement overall this time aided in my sleeping sound this time.
Great value for the money.

For a chain hotel, this was the best. The usual rectangular room had a most interesting layout. It made the most of the space with a desk area, a walk-in closet area and a huge sitting area with a "separate" feel to the bed area. The breakfast was very extensive. I would definitely seek out this hotel again.

Stayed a few nights to coincide with the Milwaukee Rally. Always impressed with the friendly and courteous staff and the selection for the morning breakfast. Also is great to have a small bar with sandwiches available pretty much anytime you wish.