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“Great staff (thank you Kathy) and nice place to stay, but............” 4 of 5 stars
Review of Crowne Plaza Milwaukee Airport

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Crowne Plaza Milwaukee Airport
3.5 of 5 Hotel   |   6401 South 13th Street, Milwaukee, WI 53221   |  
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Ranked #10 of 53 Hotels in Milwaukee
1 review
“Great staff (thank you Kathy) and nice place to stay, but............”
4 of 5 stars Reviewed June 5, 2014

Management really needs to do something about the appetizers being offered on the 5th floor lounge. Typically, all that is served are some type of fried appetizers which is really not healthy for us guests who tend frequent the lounge daily. Many of us have requested more healthy appetizers and grilled food rather then fried food would be a huge improvement in the quality of snacks being offered on the 5th floor lounge.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, June 23, 2014
Dear Hal W:

Thank you for your four star review about your recent stay at the Crowne Plaza Milwaukee Airport!

Kathy does a fantastic job in our executive lounge and has mentioned that more guests are looking for healthier options. Since your stay we have started to offer a number of different appetizers that are more on the healthier side and will continue to seek guest feedback to enhance our offerings.

We hope to see you again the next time your travels bring you to Milwaukee.

Sincerely,

Clint Wills
General Manager
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218 reviews from our community

Traveler rating
    110
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    21
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Rogersville, Alabama
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 5, 2014

This hotel is close to airport and offers a shuttle around the clock. I was here for work and the rooms are always clean. Food service was good and the outside is well kept. The only drawback is that the loacation has nothing to do around it. Very limited offering to walk to.

Room Tip: Bring your own pillow. The ones that I have are too soft.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, June 10, 2014
Dear Marshall L:

Thank you for posting a four star review about your recent stay at the Crowne Plaza Milwaukee Airport. Feedback is always considered a gift for our hotel as it allows us to celebrate with our team and also work to ensure that each guest has an exceptional experience at our hotel.

We do indeed offer 24-hour shuttle and I wanted to let you know that we also provide shuttle service in our local area within a five mile radius of the hotel based upon availability. This will allow you to visit many nearby attractions such as: Southridge mall, the historic village of Greendale, many shopping centers and restaurants.

We look forward to greeting you the next time your travels find you in the Milwaukee Airport area.

Sincerely,

Clint Wills
General Manager
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Eagle River, Wisconsin
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 1, 2014

We book most of our hotels via Hotwire for business travel in the Midwest and this stay was no different. I was nervous with the proximity to the airport the noise but there was none. I would stay here again even if I were to not book it through Hotwire. Very clean and friendly!

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, June 2, 2014
Dear Kad292:

We find that many of our guests are pleasantly surprised with the lack of noise from the Airport. At the Crowne Plaza Milwaukee Airport we are less than three miles from the General Mitchell International Airport however we are not on the flight path which means that we hear very little noise.

Thank you for choosing the Crowne Plaza Milwaukee Airport we hope that we can serve you again the next time your travels find you in Milwaukee.

Sincerely,

Clint Wills
General Manager
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Frisco, Texas
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 28, 2014

the beds in this hotel are excellent. The room was quiet and convenient to everything in town.
The only compliant we had was the front desk was not very friendly and the coffe maker in room only had one coffee.
Room service was great and prompt!

Room Tip: Ask fro a room on an upper floor.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, June 2, 2014
Dear Miike:

Thank you for choosing to stay at the Crowne Plaza Milwaukee Airport and for taking the time to post honest feedback regarding your stay.

I will be sure to share your comments with our entire staff and address any short comings on our behalf.

Sincerely,

Clint Wills
General Manager
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Gunter, TX
Top Contributor
150 reviews 150 reviews
25 hotel reviews
Reviews in 51 cities Reviews in 51 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 28, 2014

Stayed here because I couldn't get a room downtown. Good clean rooms, food was very good and everything was priced good. Indoor pool and free parking another plus. Free Airport shuttle. Lobby bar plus bar in resturant

Room Tip: Top floors have a balcony
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, June 2, 2014
Dear CarnivoreGunter_TX:

I'm so glad that you chose to stay at the Crowne Plaza Milwaukee Airport when you were unable to find a hotel in downtown Milwaukee. Many people are pleasantly surprised when they stay in the Milwaukee Airport area. We offer complimentary parking and shuttle service and the area is much nicer than other airport areas throughout the country.

Thank you for the great comments I will be sure to share them with our entire staff.

Sincerely,

Clint Wills
General Manager
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Blackstone, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2014

Great customer service starting with initial reservation, check-in and overnight stay. I had an early return flight the following day and decided to stay over in Milwaukee the night before. I read reviews for the Crowne Plaza and decided to give them a try. Great customer service throughout. Very clean. Super comfortable beds. Reasonable rates. I will definitely stay there the next time I'm in Milwaukee. Lee H.

Room Tip: I had a room on the first floor right off the lobby. Very convenient but still nice and quiet.
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, May 27, 2014
Dear Lee H:

Thank you for not only choosing to stay at the Crowne Plaza Milwaukee Airport but for also taking the time to place such a great five star review!

At the Crowne Plaza Milwaukee Airport we strive to provide "One Step Ahead" service to each and every guest. I'm very proud of our staff for succeeding in welcoming you to our hotel and providing you with a great service experience.

Sincerely,

Clint Wills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 19, 2014

My husband and I stayed at this hotel because our flight had been cancelled and we got a lot more than we bargained for. The woman at the front desk, Maureen, was so sweet and when we told her that we were staying in Milwaukee again because our flight home was cancelled she gave us two tickets for a complimentary breakfast. We ate in the hotel's restaurant that night and it was absolutely fantastic. Erika took great care of us and was so sweet. The manager Rachel came over and spoke to us about why were staying in the hotel and asked us how our meals were. And they were delicious. My husband went for a swim in the pool and said that it was a little chilly, but that it was nice and clean. I can't remember the last time I enjoyed being stranded in a city for the night.

Room Tip: Room with double beds are very spacious.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint W, General Manager at Crowne Plaza Milwaukee Airport, responded to this review, May 27, 2014
Dear Aubrey V:

I'm sorry to hear that your plans were changed due to a cancelled flight but am delighted to say that you enjoyed your stay at the Crowne Plaza Milwaukee Airport. Its never fun having all of your plans changed at the last minute, however i'm truly delighted that our staff welcomed you to our hotel and took care of your every need.

We look forward to greeting you the next time your travels find you in Milwaukee (hopefully voluntarily).

Sincerely,

Clint Wills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Milwaukee Airport

Address: 6401 South 13th Street, Milwaukee, WI 53221
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Milwaukee
#16 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Milwaukee Airport 3.5*
Number of rooms: 194
Official Description (provided by the hotel):
Milwaukee Airport Crowne Plaza Hotel is located in Milwaukee, Wisconsin, and is The Place to Meet for meetings and weddings alike. Our hotel is located just 2 miles from General Mitchell International Airport, and ten miles from downtown Milwaukee, Midwest Airlines Center, Milwaukee Art Museum, and U.S. Celluar Arena, home of Brewer Baseball.Featuring 24,000 square feet of meeting, conference and banquet space, the Crowne Plaza Milwaukee Airport offers an ideal location for important events. We offer a free 24-hour airport shuttle as well as upgraded beds with Crowne Plaza s signature Sleep Advantage! Business travelers will appreciate our high-speed Internet access, executive level rooms and lounge and our 24-hour business center. The Crowne Plaza Milwaukee Airport is a beautifully decorated hotel conveniently located off I-94 near Lake Michigan, the new Harley Davidson Museum, and some of Wisconsin s most popular attractions. Crowne Plaza Hotel Milwaukee Airport, is a family-friendly hotel where Kids Stay Free in parents room. Enjoy our huge indoor pool and fully-equipped fitness center. Leisure travelers will love our proximity to Miller Brewery Tours, Wisconsin State Fair Park and Milwaukee Summer Fest Grounds.Crowne Plaza, the best value for Milwaukee, Wisconsin Hotels. ... more   less 
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Also Known As:
Crowne Plaza Milwaukee Arpt Hotel Milwaukee

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