First, even if you do not stay at this hotel, at least grab a bite at the restaurant. It was very good food, fantastic service and a relaxing atmosphere. I really can't say enough good about the restaurant...
The hotel is nice. The weekend staff was accommodating and I was pleasantly surprised with an Priority Club upgrade to the concierge level rooms on the top floor.
Shuttle Drivers and weekend staff exceptional nice, you can even schedule other stops such as the Walmart or KFC which was very nice since we forgot a few things.
Beds were amazingly comfortable. I loved that there were comforters on the bed in lieu of an empty duvet cover as most hotel have. I slept very well. There was a variety of pillows.
Restaurant was fantastic on all levels.
Pool and hot tub were very nice and the area clean.
Enough towels in the bathroom.
Nice little "shop" near registration. Basic snacks and toiletry items.
The hosts in the concierge lounge were wonderful and really tried to meet all our needs.
Suggestions for a better stay...
Needed to prepare better for the 1200+ people at the event and a full hotel.
Paying for additional maintenance assistance to be on hand for the weekend would have been a good investment. Most of us realize that things do happen when you have a large population in a confined area and are forgiving as long as we know as least the issues are being dealt with even if not resolved.
Security in the parking lot would have been nice as there were issues.
Replenish shampoo and conditioner during the cleaning process. I found this very odd that I had to ask each day.
Had to ask for pool towels both on Saturday and Sunday. Eventually, we just brought our own from the room, then asked for more to be delivered to the room. Check a bit more regularly would have eliminated this too.
Need to have a real coffee pot. These single serving cups are horrible and I kept making a huge mess on the desk trying to fill them. Quite frustrating. They will be the ruin of your furniture and cost you much more than a larger coffee pot.
At one point there was another guest, not associated with the competition, was siting in the lobby using vulgar language describing the dancers waking him up in the morning from the competition. While, I totally understand waking up to kids dancing (happens in our house all the time) his language was not appropriate, especially in front of children regardless if they were dancers or not. The receptionist briefly glanced over at him, but said and did nothing. Finally, I yelled half way across the lobby for him to restrain himself since there were dancers in there. The girl looked aghast at what I did, but the point was made. The receptionist should have had the manager come and ask him to refrain himself and maybe offer him something for his troubles, which was probably the reaction he was looking for in the first place from his outbursts and not a response from an upset Mom. Instruct your front desk staff how to manage these situations.
Monday front desk staff rude. Hopefully, it was just PMS...
As in everything, improvements can be made, but overall it was a reasonable good stay with a few adjustments on our family's behavior.