Awesome hotel in a great central location, close to the best eateries and bars. I have stayed here many times and always have a very very nice experience. The staff are super friendly, helpful and very professional. Luis, who works the bar/coffee bar in the morning recommended an eatery for for brunch on my way to work. When I got to the eatery, they told me they were expecting me and I got rock star treatment while there. I went to the lobby very early in the morning looking for coffee before hitting gym, and nothing was open. I asked Matt who was working the front door about getting coffee and he offered and brought me a cup of coffee to the gym for my workout. These are examples of the the great service you see from the staff at this hotel. While I'm in Milwaukee, I don't feel the need to stay anywhere else.

Ran into 2 employees during my say who we're incredibly rude, and even racist. As a customer, I felt discriminated against on multiple occasions. I may look younger, not dressed as fancy as everyone else, and not be from the same racial background...but I still deserve the same quality and care as every other customer of this hotel. Denying me amenities that I paid for was appalling. And acting as though I wasn't even there. I have NEVER experienced stereotyping and racial discrimination this bad in my life.

If you're looking for a similar up-scale hotel in Milwaukee, try the Pfister. They know how to treat their customers. I've stayed there many times before, but thought I would give InterContinental a try. That was a HUGE mistake. Sorry Pfister for ever leaving you, I'll be in your welcoming presence next time I am in town.

This was by far an excellent trip followed by 1st class service. We contacted Catharina who is Chief concierge for information on what to do in Milwaukee, she went above and beyond of what was expected of her - a big thank you to her! I would highly recommend staying here!

To start, we travel with our adult quadriplegic son and research carefully to be certain that we'll find the accessibility required. During our research we discover which hotels have staff that listen and understand what we're looking for.

InterContinental Hotel Milwaukee exceeded our expectations with round the clock staff that readily answered our questions and alleviated any concerns during our travels.

Catharina (chef concierge) handled our reservations for dining and managed all of our pre-stay concerns. Joe (rooms manager) squared away valet parking for our high roof van (which doesn't fit in parking garages). Mallory (Kil@Wat restaurant manager) handled our special requests without hesitation and fantastic time logistics management (we were heading out to a show across the street at the Marcus Center and requested meal service after the show when the restaurant closed between brunch and dining service).

Our 4th floor rooms were spacious and clean. The beds were very comfortable. The room decor is streamlined and unfussy. Corridor noise was a bit noticeable when we had all electronics turned off (i.e. neighboring doors closing and a guest swearing down the hall).

The fitness center on the 4th floor was very clean and had plenty of good equipment. Personally, I love saunas (dry or steam) and was pleasantly surprised to find one in the fitness center.


Kil@Wats 2nd floor restaurant is incredibly good! The Wisconsin charcuterie is the best appetizer plate. I loved the beet & grapefruit salad. The clear winner the evening we dined was my husbands choice of the mapled pork chop, it was a thick cut that presented flavor and moist meat with every bite.

Clear, the lobby bar, is spacious and allows good traffic flow with several entrance/exit points. Saturday evening was very crowded and there was a champagne and specialty chocolate table set up. Wonderful presentation for after theater or date night treats!

We'll be returning to InterContinental Hotel Milwaukee often now that we're discovering all that Milwaukee has to offer.