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“Gets the job done” 4 of 5 stars
Review of InterContinental Milwaukee

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InterContinental Milwaukee
4.0 of 5 Hotel   |   139 East Kilbourn Avenue, Milwaukee, WI 53202 (Formerly Wyndham Milwaukee Center) (Downtown)   |  
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Ranked #19 of 53 Hotels in Milwaukee
Sheboygan, Wisconsin
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Gets the job done”
4 of 5 stars Reviewed January 20, 2013

This hotel was good, not great, and not awful. But it gets the job done. Got the room really cheap through a 3rd party website, which I'm probably not supposed to mention the name of here.

Pros:
1. Nice decor/fixtures.
2. We were booked into a double bed room, but when I asked for a king, they said no problem, and even gave me an executive king. This was a nice room which had a separate sitting area with TV, separated from the main bedroom by short hall, bathroom off this hall.
3. Front desk staff helpful, friendly.
4. Nice view of the city from our window.
5. Housekeeping staff did great job. Also, I even accidentally left my debit card and $20 on the desk when we left room, still there when we came back.

Cons:
1. Walls REALLY are paper thin. Could hear a guy having a conversation in room next door our first afternoon there. This morning, I could literally hear the person next door packing, could hear the hangers in the closet being pushed together, the zippering of a suitcase.
2. TVs while new and flatscreen, are small (we like to watch movies in our rooms on vacation).
3. Bed was not comfortable, despite a featherbed on top. Pillows WERE very comfortable, however.
4. Room service menu pretty limited.

Overall, I would stay there again for the price I paid, but prob not for what they book for through their own website.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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706 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
UP Michigan
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 20, 2013

We spent one night at the Intercontinental,and were very pleased with the service and condition of the property. The location is right downtown, and within easy walking distance to restaurants, attractions, and museums.

Room Tip: Don't be reluctant to ask for an upgrade, especially if you are a Priority Club member, which yo...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2013

I had an opportunity to stay at the Intercontinental Milwaukee earlier this week. From the greeting, which was courteous and professional at check in, to the valet who not only retrieved my bags and put then in the car for me, but also started the car and made sure it was warm when I began my drive home, to the staff recommending a wonderful restaurant and then asking the next day about the reservation, the service and hospitality was excellent, and reminiscent of a smaller, boutique style hotel rather than a large downtown hotel.But what put this establishment over the top for me, was over breakfast - my friend and i were eating at the Kilowat restaurant on the second floor, and being early in the morning, the sun was shining brightly. Without either of us asking for it, one of the servers came on his own, and closed the shutters to prevent us from squinting at one another. This last act, reinforced to me the culture at this hotel of excellent guest service, professionalism, respect, and a genuine desire to make it the best possible stay and leave a very positive impression. All the people I interacted with during the stay represented the Intercontinental brand exceptionally well and I will definitely be staying here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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jennifertucker, Manager at InterContinental Milwaukee, responded to this review, February 18, 2013
What a joy to be able to compliment our employees who make such a difference in our guests stays. Yes, you really do understand what we try everyday to cultivate, and when we manage it and someone shares it...well...it's wonderful. The only thing better is knowing you plan on returning. We shall look forward to serving you again. Thank you for allowing us to "pay it forward" with our employees.
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Wisconsin
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 12, 2013

We were in Milwaukee to attend the Milwaukee Rep's "A Christmas Carol" at the Pabst Theater. Stayed at the Intercontinental and didn't even have to go outside to get to the Pabst Theater!! Hotel exceeded expectations. Excellent staff, bar, and food. Very comfortable room. Truely outstanding. Reserved room was not ready at 5:00 p.m. when we attempted to check in. Staff went out of their way to make it right. We were in by 6:15 p.m. Would certainly stay again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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jennifertucker, Manager at InterContinental Milwaukee, responded to this review, January 31, 2013
Thank you for taking the time to wrote. I appreciate hearing the staff was earnest in getting you into your room. It certainly helps liven training meetings. We are so delighted you would choose us again; we hope to see you soon.
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Menasha, Wisconsin
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2013

My boyfriend and I stood at the InterContinental for a getaway weekend and we were positively surprised. We got a great deal with $120 per night- it still seems a little pricey but it is well worth it. The hotel has a lot to offer. Make sure you try their restaurant Kilowat on Floor2! Everything is modern and artsy and definitely gave us the wow effect. The room was tidy and clean and the receptionist was very helpful. Some of the restaurant's servers could be more professional, but besides we would stay at this hotel any time again!

Room Tip: We had a King Deluxe and the pillows we slept on were just AMAZING and comfy!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, January 31, 2013
It is so gratifying to hear from a guest who has used several of the amenities we have. Your description of modern and artsy helps others get a good picture of what to expect. I am so delighted your special getaway weekend was all you had hoped. We hope we have the pleasure of your company again.
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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed January 4, 2013

In December my wife and I stayed here. The staff was all smiles and very courteous. The room was modern, bed was like a cloud & great shower with hot hot water. We had a nice view overlooking a small downtown ice rink. I took her to see "A Christmas Carol" at the Pabst theatre which just so happens to be connected to the hotel so there was no need to get all bundled up for the winter weather. We lounged in the bar, had a few drinks and on Tuesdays they offer bocce ball right in the lobby. Fun. Amazing show and great hotel. Had dinner at a great downtown neighborhood place called Swingin' Door Exchange. Food was great and the service was warm.
Also, convenient underground heated parking.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, February 18, 2013
I am so delighted to know we were able to be part of such a fun holiday getaway that was successful for you and your wife. It was our pleasure to have you both, and we hope we have the pleasure of your company again.
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Milwaukee, Wisconsin, United States
1 review
5 of 5 stars Reviewed January 3, 2013

The customer service was truly memorable. We spent the night at the hotel for my son's wedding and our every need was met! The service from the front desk and concierge was remarkable (especially Mitchell, Josh & Daniel) they unloaded our car and brought everything to our room and unloaded for us. And did the same when we checked out! The wedding reception location (Grand Saloon) was beautiful and they took care of all the needs of the bride and groom. The lobby bar was very fun. The bartenders Rob, Ashley & Andrew were friendly. Thank you for taking care of us along with all of our out of town guests.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, February 18, 2013
Thank you for choosing us to share your family's joyous occasion. We are always delighted to have the opportunity to serve when lifetime memories are being made. Thank you for taking the time to write this review and we hope life continues to be filled with blessings for your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Milwaukee

Address: 139 East Kilbourn Avenue, Milwaukee, WI 53202 (Formerly Wyndham Milwaukee Center)
Phone Number:
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Milwaukee
#14 Business Hotel in Milwaukee
#15 Family Hotel in Milwaukee
#18 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:4 star — InterContinental Milwaukee 4*
Number of rooms: 221
Official Description (provided by the hotel):
InterContinental Milwaukee is the place to indulge your senses. Located along the Milwaukee Riverwalk, a vibrant stretch lined with parks, sculptures, restaurants and nightlife, the InterContinental Milwaukee places you in the centre of the downtown business and theatre districts. Discover the historic Pabst Theatre, the Milwaukee Art and Natural History Museums, or one of Milwaukee's many summer festivals. For a more leisurely tour of the city take a walk along Old World Third Street or in Cathedral Square Park, and don't forget to visit the Milwaukee Public Market. ... more   less 
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Also Known As:
Intercontinental Milwaukee Hotel Milwaukee
Milwaukee Intercontinental

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