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“An Experience!” 5 of 5 stars
Review of InterContinental Milwaukee

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InterContinental Milwaukee
4.0 of 5 Hotel   |   139 East Kilbourn Avenue, Milwaukee, WI 53202 (Formerly Wyndham Milwaukee Center) (Downtown)   |  
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Ranked #16 of 52 hotels in Milwaukee
Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“An Experience!”
5 of 5 stars Reviewed May 4, 2012

We were recent guests at the InterContinental Milwaukee. We are writing to let you know how pleased we were with our visit. The room was lovely, as is the hotel. However, what made the visit so pleasureable were the kindnesses extended to us by all employees and in particular Lee, the concierge and Katlin, the desk clerk. We wanted to see the Patsy Cline show at the Stackner, and they were sold out. After a good deal of effort, Lee found us a table for two, and we loved the show.

We are Ambassador members, and we received a room upgrade, a fruit basket, drink coupons, breakfast coupons etc. We were served by Cece at the Clear Bar, and she went out of her way to please.

We do need to mention something that concerned us. We observed that Lee has no high standing chair available. We asked about this, and he said it was company policy. Having a stool would make his work so much less draining.

When people do good work, they deserve to be commended. When we stay in a fine hotel which pleases us, the management needs to know our feelings. We shall return. Hopefully when we do, Lee will have a chair.

Sincerely,
Rev, Thad and Lynn Rutter

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, June 11, 2012
How wonderful to have seen the Patsy Cline show. I am so delighted Lee was able to make that happen for you . He, Katlin and Cece will be sure to hear of your compliments on their service. I am equally delighted to know you plan to return giving us the pleasure of your company again. I will speak to Lee and look into the issue of the chair. Thank you for caring about him as he is a great employee. We look forward to your next visit.
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623 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Columbus, Ohio
Top Contributor
161 reviews 161 reviews
18 hotel reviews
Reviews in 62 cities Reviews in 62 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 1, 2012

First point- the rooms were fine, seem to have been updated recently. I did have issue with shower/tub I don't expect to see accumulated mildew. Tub bottom looked as though someone mixed concrete in it. Bed was comfortable with nice large tv and a great desk for work. Second: room not made up completely after first day. Third- a member of our group had hotel security break down his door in the middle of the night, because they had lost track of who was supposed to be in the room. Not a good thing. The on premises restaurant has slow and poor service. You would think a meeting/ convention hotel could handle a rush for dinner or breakfast. Plenty of staff running around like chickens with there heads cut off. Server telling customers I am swamped, food takes forever to come out of the kitchen. Meeting services was disappointing as well. Drinks coffee all ran out quick with no resupply.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Milwaukee, responded to this review, June 12, 2012
Dear Tippyobrien,

Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing back from you soon.

Sincerely,
Katie J
IHGCare
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usa
Top Contributor
188 reviews 188 reviews
17 hotel reviews
Reviews in 52 cities Reviews in 52 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed April 27, 2012

Good for an interview in town. No glitches, just a good 4.5 star hotel that provided me a place to stay away from my family halfway across the country. I also got to try some walkable, local restaurants and was not disappointed. Dictated by thedoglady's husband nawkboy.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, May 2, 2012
Thank you for the review. It is always nice to know when someone is so far away from home, we fulfill a comfortable setting. I am delighted you were able to enjoy some of our local cuisines as well. MKE is a wonderful place. We wish you luck with the outcome of your interview and hope to see you again should you venture this way.
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Madison
1 review
5 of 5 stars Reviewed April 27, 2012

I stayed at the Intercontinental in April 2012 as part of a special occasion. The staff went out of its way to make sure everything was perfect, and even added some upgrades to the visit that went above and beyond. A special thanks to the concierge Lee S. who thought of everything. The room was clean and modern, and everyone was polite and professional - including the valets. Flawless experience.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, May 2, 2012
What could be better than "Flawless?" Thank you for your glowing review. I will give kudos to Lee and the staff for fulfilling your needs during this visit. We hope whenever you come this way, we shall have the pleasure of your company...again and again.
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Waukesha, Wisconsin
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 23, 2012

This is a great hotel smack dab in the middle of the theatre and restaurant district. IHG is a great go to location for everything Milwaukee. Try the Clear Lounge right off the lobby for tasty drinks, appetizers and on Friday and Saturday a "Chocolate Bar". Indulge and Enjoy !!

Room Tip: Lack of electrical outlets around bed makes it difficult for CPAP users.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, May 4, 2012
I am so delighted you like so many of the amenities we offer. We strive to have our guests feel as though they are indeed indulging. Thank you for such a great review.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 22, 2012 via mobile

I came here for a fraternity formal and it was great. But when they have us the rooms we were all on different floors. Also the room we booked for the event, we didn't have for as long as we were supposed too. Also the bartender cut me off which also was a big let down.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2012

The Intercontinental in Milwaukee seems to do all of the little things right. We emailed the concierge, Lee, a few days before our arrival requesting information on things to do in Milwaukee. He responded back with a lot of great ideas and he kindly upgraded our room for us. The moment you arrive, you are greeted by friendly valet drivers. Once you enter the hotel lobby, it is apparent they take pride in their property. The checking in process could not have been any smoother.

Our room was very nice with cool decor, flat screen tv's and free wireless. The linens and towels were definitely high quality. The pillow top bed and pillows were extremely comfortable. We slept wonderfully.

Both bars in the lobby were very happening around 11 pm on Saturday night. The following morning, we enjoyed a very good omelets at brunch at the hotel restaurant, Kilawat.

We definitely will stay here again on our next trip to Milwaukee.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jennifertucker, Manager at InterContinental Milwaukee, responded to this review, May 3, 2012
No greater compliment than to hear you will return to us. I so appreciate you taking the time to mention so many details of our hotel. Those details are the very essense of what we do to assure our guests enjoy themselves. Thank you for your kind words and needless to say, we will anxiously be awaiting your return.
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Additional Information about InterContinental Milwaukee

Address: 139 East Kilbourn Avenue, Milwaukee, WI 53202 (Formerly Wyndham Milwaukee Center)
Phone Number:
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Milwaukee
#7 Romantic Hotel in Milwaukee
#15 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Milwaukee 4*
Official Description (provided by the hotel):
InterContinental Milwaukee is the place to indulge your senses. Located along the Milwaukee Riverwalk, a vibrant stretch lined with parks, sculptures, restaurants and nightlife, the InterContinental Milwaukee places you in the centre of the downtown business and theatre districts. Discover the historic Pabst Theatre, the Milwaukee Art and Natural History Museums, or one of Milwaukee's many summer festivals. For a more leisurely tour of the city take a walk along Old World Third Street or in Cathedral Square Park, and don't forget to visit the Milwaukee Public Market. ... more   less 
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Also Known As:
Intercontinental Milwaukee Hotel Milwaukee
Milwaukee Intercontinental

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