This hotel is one of a kind. Upon check-in during both of my stays, the valet guys were very friendly and helpful. I would agree with the previous review that the front desk staff needs some work. I travel to Milwaukee often for business and the Iron Horse Hotel was recommended to me by a co-worker of mine. My first stay was absolutely flawless. An older energetic man (I assumed it was a manager) checked me in and gave me a great restaurant recommendation for that evening. I called down to the front desk for an ipod cord (the hotel has a connectivity panel which allows you to connect almost anything to the flat screen tv which is pretty neat) and literally within seconds the girl who had answered the phone was knocking on my door. The service was prompt and genuine. The second time I stayed which was about a month later the check-in process was quick and nothing special, but the check-out was a huge inconvenience. I had a painfully early flight out at 5 am. I had called down to the front desk five times to have more towels delivered up and the phone just keep ringing. A little irritated and running late, I went down to the front desk and there was no one to be found. Assuming the third shift front desk associate must have been busy, I managed without the towels seeing as I could not wait any longer or I would miss my flight. I called down about 45 minutes later for luggage assistance and again the phone just kept ringing. On my last trip carrying luggage down, I was a little irritated to notice a younger tall dark haired man (what seemed to be the front desk employee) playing pool. Regardless of my frustrations with my last stay, I will continue to visit the Iron Horse Hotel because the rooms are great, the restaurant staff is friendly (especially the bartender Amanda), and vibe on the weekends is upbeat and fun.
- Also Known As:
- Hotel Iron Horse
- Iron Horse Milwaukee
- Official Description (provided by the hotel):
- The Iron Horse Hotel is Milwaukee's most chic and sophisticated property - the transformation of a 100-year-old downtown warehouse into a modern luxury boutique hotel. As the industry's first upscale hotel geared for business travelers and motorcycle enthusiasts alike, The Iron Horse Hotel meets the distinct needs of both corporate and leisure guests with its special services, unparalleled amenities and 100 loft-style guest rooms. ... more less
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