If I could, I would have provided a rating of 3.5. Lets begin with the team. They were all perfect - from the time we called to make a reservation to check out. Well done! During our stay, the hotel was really lively, so if you like that the Iron Horse is for you. I'm not saying that is a bad thing. It reminded me of Hotel Monaco during their wine hour in the afternoon. And like Hotel Monaco, The Iron Horse is pet friendly and they list the names of the pets that are staying. We encountered two issues. One was a wedding part that made a huge amount of noise at 2AM. Not the hotels fault - I'm sure they hate this as well. Customers know there could be issues, so its how an organization deals with it that really matters. The staff took $100 off our room for the inconvenience. They also apologized. Apologies go a long way and I'm always surprised when one isn't offered. The second issue was an unclean toilet upon check in (and I mean unclean without getting into details). Our room was nice, very loftish, but you could hear toilets flushing from other rooms. The beds were very comfortable and the shower was excellent. You can't park your car yourself and parking is $25 so keep that in mind. In summary, I recommend the Iron Horse Hotel for business or pleasure. Staff... keep up the excellent service.
- Official Description (provided by the hotel):
- The Iron Horse Hotel is Milwaukee's most chic and sophisticated property - the transformation of a 100-year-old downtown warehouse into a modern luxury boutique hotel. As the industry's first upscale hotel geared for business travelers and motorcycle enthusiasts alike, The Iron Horse Hotel meets the distinct needs of both corporate and leisure guests with its special services, unparalleled amenities and 100 loft-style guest rooms. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Iron Horse
- Iron Horse Milwaukee