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“Wonderful staff” 5 of 5 stars
Review of The Pfister Hotel

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The Pfister Hotel
4.5 of 5 Hotel   |   424 E Wisconsin Ave, Milwaukee, WI 53202 (Downtown)   |  
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Ranked #3 of 52 Hotels in Milwaukee
Milwaukee, Wisconsin
1 review
3 helpful votes 3 helpful votes
“Wonderful staff”
5 of 5 stars Reviewed July 3, 2013

We reserved our room as a couple and decided to book the best one in the hotel - the grand heritage. I had a new job, so there was some extra money and we felt like spending some of it - a celebration, as it were. We arrived there at 5:00pm, although we were booked to check in at 3. The staff said our room was not ready, and we had to wait until 5:30 to get our room key. Because of the inconvenience, they gave us a $100 gift card to room service, mason st. grill, blu. The room was incredible. Yes, pricey, but worth the money. They even gave us free champagne and sorbet! Absolutely beautiful - except for the view. For the best room in the hotel, the view was not pleasant. So, we kept the curtains closed, stayed in our own private mansion, and ordered room service with our gift card. Both of us had a wonderful stay. My only wish is that we could have stayed for at least one more day. We will be coming back to the pfister again, no doubt about it!

Room Tip: The historic rooms are beautiful and worth the extra cost.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
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English first
davenport, ia
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 2, 2013

My wife, daughter and I stayed for one night to take in Imagine Dragons at the sumerfest, so we hardly had time to take advantage of all the ammenities the hotel offered. Still we were quite impressed. The lobby was palacial and awe-inspriring. Our room was a two-room suite in the historic section of the hotel and was spacious, well-decorated, comfortable, quiet, well-appointed, functional, and had the old-world charm we'd been hoping for. The staff was very helpful with logistics, recommending routes and methods of travel for our journeys in the down town area. Particularly helpful was Roc. As we were leaving, he offered his services for a personalized tour of the facility, interlacing locations with the history each conveyed. Every president since McKinley has stayed here along with performers from the summerfest, Margaret Thatcher, and many others. That tour alone was worth the price of the room. The entire staff seemed genuinely pleased to be working here. Thanks Roc, and thanks to the staff of the Pfister for a world-class hotel in the Midwest that you can all be proud of.

Room Tip: hard to go wrong with a suite
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2013

My stay at the Pfister was awesome from check in to check out! Stay in a tower room and visit the Blu bar on the 23rd floor. I also experienced excellent customer service from front desk staff,lobby bar, and lobby restaurant.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth W, Front Office Manager at The Pfister Hotel, responded to this review, July 14, 2013
Thank you staying with us during your visit to Milwaukee! While the historic side of the hotel offers character, the tower side offers great views of the city... as well as being close to Blu! Thank you for your kind words regarding our staff, we thrive to always maintain excellent customer service. We hope to see you again soon!

Thank You
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Appleton, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2013

My Fiance and I had gone for a wedding and both of us were impressed with the staff, friendly and courteous. The location is within walking distance to many places to eat or go out which was nice but it was a treat to watch a storm roll in while having drinks at the roof top lounge Blue.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth W, Front Office Manager at The Pfister Hotel, responded to this review, June 29, 2013
Thank you so much for your knd response and taking the time to share about your experience. We're sorry the wather couldnt ahve been a little nicer, but so gld to ehar you enjoyed everything just the same!! We hope to see you again. Best wishes and safe travels.

Thank You
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Oceanside, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2013

We attended a wedding and it was wonderful The hotel staff was very nice and accommodating. we would recommend or stay there again. The building is beautiful, full of history. It is in a good location in town, so you can walk to many areas to tour. It would be cool to be there when the time box is opened. Overall it was a great time!

Stayed June 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth W, Front Office Manager at The Pfister Hotel, responded to this review, June 29, 2013
Thank you so much!! We are so glad you chose to stay with us, and more importantly, had such an enjoyable experience. And we know the feelin about the time capsule!! Itd pretty amazing to be here for the opening of it, but at least we've all gotten to play a smart part in the wonderful history of the hotel. We truly ohpe to see you again soon. Best Wishes and Safe travels.

Thank You
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Chicago, Illinois
Top Contributor
91 reviews 91 reviews
14 hotel reviews
Reviews in 38 cities Reviews in 38 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed June 22, 2013

The hotel is truly one of the last bastions of classic beauty, maybe overdone but never the less a great image from the past. Tourists in t-shirts and shorts certainly should feel uncomfortable in this environment and give the architecture and design some respect.
However in most cases, and unfortunately, the beauty is skin deep. I was greeted by a doorman chewing gum with a "howdy". Oklahoma? Texas? road side inn? that would have been fine but...
I was greeted by a very nice grandmotherly cocktail waitress that had good service manners but the rest of the staff in the lounge was talking to each other about personal matters adding distraction to an otherwise pretty lobby. The next evening I had a cocktail at the bar and had to ask for the complimentary snack since I did not automatically receive it. The restaurant serving dinner is lovely but the service robotic and impersonal. The food is very good in most cases. Several appetizers we had were very good except the home cured salmon that was "swimming" in oil. Breakfast in this hotel is a non event and it is portrayed in a coffe shop style environment and style. It is over priced and under delivers.
I went in and out of the hotel and seldom anyone wished me well or asked me if they could do anything for me
I approached the desk while two employees were chatting later that evening and waited for them to stop so I could ask few pertinent questions. I felt as I was interrupting their conversation.
I do like going back in time to an era of forgotten finesse and exquisite design but only if the service follows me in this journey. I do not mind paying over 200 per night, but I also want value.

Room Tip: Higher elevation will give you less noise from the street traffic Ask for firmer pillows if you do...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Haven
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 21, 2013

In town for the exciting IndyFest and stayed at the beautiful Pfister.
What a great story on the artwork of this historical place! The lobby bar
was our favorite, staff very accommodating. A relaxing place to come
back to after a long day at the Indy car race.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth W, Front Office Manager at The Pfister Hotel, responded to this review, June 29, 2013
Thank you for your reseponse and taking the time to shsare about your experience!! Indyfest was wonderful weekend and we are so glad that you chose the Pfister and that we were able to be your host while visiting. We truly hope that you will continue to choose the Pfister when visiting Milwuakee. Best wishes and Safe Travels.

Thank You
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Additional Information about The Pfister Hotel

Address: 424 E Wisconsin Ave, Milwaukee, WI 53202
Phone Number:
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Milwaukee
#2 Spa Hotel in Milwaukee
#2 Luxury Hotel in Milwaukee
#2 Romantic Hotel in Milwaukee
#4 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Pfister Hotel 4.5*
Official Description (provided by the hotel):
The Pfister Hotel, built in 1893 has been the premier downtown Milwaukee hotel for over a century, and continues to celebrate a tradition of gracious service and impeccable style. From the moment you arrive, you'll notice the extraordinary architecture, and a welcoming ambiance marked by a priceless Victorian art collection which rivals that of any hotel in the world. The Pfister Hotel in Milwaukee has received accolades as being the best of downtown Milwaukee hotels since it opened. We are proud of our AAA Four-Diamond Award and membership in two of our industry's leading organizations: Historic Hotels of America and Preferred Hotels & Resorts Worldwide. ... more   less 
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Also Known As:
Pfister Hotel Milwaukee

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