We reserved our room as a couple and decided to book the best one in the hotel - the grand heritage. I had a new job, so there was some extra money and we felt like spending some of it - a celebration, as it were. We arrived there at 5:00pm, although we were booked to check in at 3. The staff said our room was not ready, and we had to wait until 5:30 to get our room key. Because of the inconvenience, they gave us a $100 gift card to room service, mason st. grill, blu. The room was incredible. Yes, pricey, but worth the money. They even gave us free champagne and sorbet! Absolutely beautiful - except for the view. For the best room in the hotel, the view was not pleasant. So, we kept the curtains closed, stayed in our own private mansion, and ordered room service with our gift card. Both of us had a wonderful stay. My only wish is that we could have stayed for at least one more day. We will be coming back to the pfister again, no doubt about it!