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“Don't nickel and dime me, Hyatt.” 3 of 5 stars
Review of Hyatt Regency Milwaukee

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Hyatt Regency Milwaukee
4.0 of 5 Hotel   |   333 West Kilbourn Avenue, Milwaukee, WI 53203   |  
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Ranked #26 of 52 Hotels in Milwaukee
Rockford, Illinois
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Don't nickel and dime me, Hyatt.”
3 of 5 stars Reviewed November 23, 2012

We recently spent a night in Milwaukee. We booked a room at the Hyatt on priceline.com, which seemed like a pretty good deal (@$90 for the night.) However, upon checking into the hotel it's irritating to be slapped with a $20 fee to park and a $10 fee to use the internet. Really, Hyatt? I find this practice insulting. I'd rather pay more up front than have you try to reach into my wallet after I've already booked a room. Also, the manner in which one pays for parking was confusing, cumbersome and wildly annoying.
The room itself was okay apart from clearly being able to hear the sounds of our neighbors urinating. The staff that we dealt with was friendly. It's a great location downtown, especially if you're attending an event at the Bradley Center, such as a Bucks game.
One more note: Do NOT eat at the bar across the street. It's awful and two of my friends got sick eating there during a previous visit to Milwaukee.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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744 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Las Vegas, Nevada
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 22, 2012

I have been a Hyatt member for years and hotel has the best customer service staff I have ever encountered! Always a joy to visit the warm faces downtown Milwaukee! The rooms are nice. Very comfortable.

From valet to front desk they remember my name every trip. The hotel itself is a winner. Very affordable and comfortable for today's business

http://usaplatforms.blogspot.com

Room Tip: Higher room floors are more quiet and kept.
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Collierville, Tennessee
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed November 20, 2012

Great central location in downtown Milwaukee....close to everything.....great staff.....very knowledge of "what's happening" and "where to go" in downtown Milwaukee.....staff are very good ambassadors for Milwaukee and the local "cheesehead" culture.....downtown restaurants, shopping, things to see and do.....excellent customer service....very friendly

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mill Valley, California
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 17, 2012

We stayed here for several nights while in town for a convention. The fact that the hotel was very busy might explain what happened - we checked in with a reservation for a king size room, the girl at the front desk was very helpful and nice...and then we went to our room. After looking around for the bed, I realized it was a murphy bed - double size. Not exactly a king size, which we'd reserved months in advance. After calling downstairs, they apologized; king size rooms were all gone, so we got moved to a room with two queen size beds. We usually aren't ones to complain, but sleeping inches off the ground for several nights was not what we had expected. Thankfully, we got transferred to a "real" room.

After that, the stay was fairly uneventful. Comfortable beds, a heater that worked well (almost too well), working wifi. My one complaint with the room was that the bathroom was tiny - only one person could fit in there at a time. The door practically bumped into the toilet.

Yes, it's an updated older hotel, but our room didn't feel old. There was some weird condensation in the window every window, but everything else felt fairly new. The big lobby and glass elevators in the middle - meh. Frustrating design when your room is on the opposite side of the elevators. We didn't eat here at all or use the fitness centers, but they were there.

Not sure if I would stay here again - lots of other hotels in the area. Still, I wouldn't object to staying here.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MilwaukeeHyatt, Manager at Hyatt Regency Milwaukee, responded to this review, November 20, 2012
Thank you for your honest review...hopefully, next time you stay with us we can exceed your expectations and make your stay special.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 13, 2012

We will stay here whenever we are in town. The hotel is beautiful and the rooms are clean and contemporary, but it's the customer service that will keep us coming back. We were treated so well by everyone we interacted with. It was absolutely great.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilwaukeeHyatt, Manager at Hyatt Regency Milwaukee, responded to this review, November 20, 2012
Great review! We pride ourselves on our staff, and it is always good to hear when someone has a wonderful experience!
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Chicago, Illinois
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 12, 2012

I really like Hyatt properties, but this one seemed very dated.

1) Check in desk had limited staff. We arrived just in time because there was a long line behind us. The staff was friendly and couteous.
2) This was the typical wrap around the lobby hotel with the glass elevator. I don't know if it was the carpeting and the wrap around floors or the combination, but it kind of made me dizzy.
3) Bar was absolutely nothing special, very small with tables outside the bar. Staff was friendly and helpful
4) The room smelled like mildew, and I don't know if the windows were dirty or had moisture in between the panes. In either case, it wasn't a pretty view.
5) The sheets were a little rough and itchy. Also on the mattress they had a flat sheet, not tucked in at all which wound up with me sleeping directly on the mattress at one point--not a fan of that.
6) Thankfully, we received a great rate of $99.00 for the food and wine expo, otherwise, the $229 plus $25 parking would not be worth it. I much prefer the pfister for the price.
7) This is a nice location, however, many of the shops, bars and restaurants are closed. Kind of sad.

Room Tip: My room was on the 10th floor, had a nice view but smelled. My friends room on the 5th floor, not s...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilwaukeeHyatt, Manager at Hyatt Regency Milwaukee, responded to this review, November 20, 2012
Thank you for staying with us, and please let us know anything we can do better for you next time...we always enjoy our guests' feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 5, 2012

Located in hot spot downtown, the Hyatt Regency is a cool 80's retro hotel with a pleasant staff indoors and a disappearing one outdoors. We wanted to valet-park when we arrived but were told it was full. Self-parking is a confusing mess since no humans are employed at the parking booth. You pay your parking bill to a machine in the garage, but the instructions are so convoluted we had to wait for someone to explain the system to us. Two tickets and a credit card later we were paid up. At $25 you think there'd be enough money to cover payroll. Ironically, valet parking only cost $2 more. Other than that our stay was enjoyable. Our breakfast buffet the next morning was excellent-good choices and good value for the money. My only other complaint was the lack of bell attendants at check-in and check-out. Were they on the unemployment line with the garage attendants? Every staff member we came in contact with was friendly and professional. We just need to see more of them.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilwaukeeHyatt, Manager at Hyatt Regency Milwaukee, responded to this review, November 20, 2012
Thank you for your comments. In regards to the parking situation, we do not own or operate the parking structure that we are attached to, but we are glad to hear that someone from our staff was able to assist you. We would be happy to make sure that a bellman is available for you the next time you are with us...our bellstaff is amazing, and that is why they are always so busy!
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Additional Information about Hyatt Regency Milwaukee

Address: 333 West Kilbourn Avenue, Milwaukee, WI 53203
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Luxury Hotel in Milwaukee
#15 Business Hotel in Milwaukee
#20 Family Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Milwaukee 4*
Number of rooms: 481
Official Description (provided by the hotel):
Hyatt Regency Milwaukee is the premier hotel and meeting center in downtown Milwaukee with all the latest conveniences and comforts in meetings, accommodations and dining. A magnificent 18-story atrium welcomes you to 481 guestrooms, including 18 suites, complete with high-speed wireless Internet access. Business travelers can enjoy easy access to many of downtown Milwaukee's most exciting sites and prominent businesses making the Hyatt Regency an ideal setting for business or pleasure. The hotel is connected by skywalk to the Wisconsin Center and is in the middle of thriving downtown shopping, numerous restaurants, sports arenas, museums and the theatre district all within walking distance. With more than 26,000 sq ft of T1 equipped function and meeting space is perfect for any occasion. When it's time for dining, enjoy American cuisine on site in a relaxed atmosphere at Bistro 333, or experience Bar 333, where craft beers and cocktails are our specialty. Unwind in our new Hyatt Stay Fit 24 hour fully equipped fitness facility. Hyatt Regency Milwaukee...Experience a unique combination of amenities and unsurpassed service, as only Hyatt can deliver. ... more   less 
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Also Known As:
Hyatt Regency Milwaukee Hotel Milwaukee
Milwaukee Hyatt Regency
Hyatt Milwaukee

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