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“Excellent customer service and accommodations!!!!!” 5 of 5 stars
Review of Residence Inn Madison West/Middleton

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Residence Inn Madison West/Middleton
3.0 of 5 Hotel   |   8400 Market Street, Middleton, WI 53562   |  
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Ranked #3 of 7 Hotels in Middleton
Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent customer service and accommodations!!!!!”
5 of 5 stars Reviewed February 27, 2014

I would highly recommend this hotel for going above and beyond the expectations of any traveler. They ensure your comfort and have that "extra special" touch in making you feel comfortable in every way. They have shuttles to take you to and from restaurants in the evening if you choose not to partake in the delicious food and drink they provide on the social nights.
They also will fetch what you like while you're away during the day, such as Wisconsin Cheese, groceries, etc. for simply the cost of the merchandise. This in itself is a gem if you do not rent a car! If you forget something simple, like a toothbrush, they give you one.

LOVE this place and the staff!

Again, highly recommend.

Green Features: They do the re-use a towel thing if you are environmentally friendly. Another plus is silverware utensils and ceramic plates in the room. All eco-friendly!
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, Manager at Residence Inn Madison West/Middleton, responded to this review, April 11, 2014
The grocery shopping list is a fun amenity of the Residence Inn brand. You can make a list of items you would like us to pickup for you, and we'll go to the store to get it! Simply give us the list before you head out to work, and we'll have your groceries by the time you come back. And as you mentioned, if you forget the usual toiletries like your toothbrush, toothpaste, comb, deodorant, shaving cream, or razor, we have some waiting for you at the front desk. Thank you for the excellent review!
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157 reviews from our community

Traveler rating
    100
    43
    10
    2
    2
See reviews for
45
27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Dubuque, Iowa
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 24, 2014 via mobile

This place is like home. Great people , clean place, everyone is so nice. The pool area is very clean and a perfect place to relax. The breakfast is better than any other breakfast I have had in a hotel. The rooms are roomy, clean and feel like home. Thank you to everyone. Can't wait until my next stay!

Stayed February 2014, traveled with family
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Tim H, Manager at Residence Inn Madison West/Middleton, responded to this review, April 11, 2014
And we can't wait to have you back! Thank you for staying, and we'll see you next time!
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2014

We recently stayed at this Residence Inn and after a quick check-in went up to our room. The room was fabulous - full kitchen, beautiful room, very spacious. The staff was extremely friendly. Breakfast the next morning was wonderful - eggs, sausage, waffles, etc. The service staff kept everything replenished. We even noticed that there was grocery shopping for long-term guests. We were also there during a snowstorm and the walks were cleared in a timely fashion. We will be back.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tim H, Manager at Residence Inn Madison West/Middleton, responded to this review, February 9, 2014
This is such a great review! Thank you for helping others choose a great place to stay in Middleton! We look forward to seeing you and your guests next time! Thank you again!
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Omaha, Nebraska
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

I have now stayed at this hotel 5 times on business trips, and each time, it delivers. Here are some specific examples of what has set it apart for me: 1) The shuttle once picked me up at the airport at 11PM, 2) Not only is there free breakfast, but it's also plentiful and good, 3) Not only is there good free breakfast, but a few nights a week there's also free pizza and beer, 4) The rooms are spacious and the beds are quite comfortable (usually my biggest gripe about hotels), 5) I once left my phone charger, and when I called, they agreed to either send it to me in the mail or hold it until the next time I was there (two weeks later). When I came back, they had it waiting for me at check-in because they knew when I was going to arrive. My experience here has been excellent every single time. Even though it doesn't have a grand lobby or lots of marble everywhere, it's still one of the best places I've ever stayed.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tim H, Manager at Residence Inn Madison West/Middleton, responded to this review, January 18, 2014
Those are five great examples of the service at our hotel! Airport shuttle service is not a standard service we provide, but please feel free to contact our hotel if you ever need transportation. We will be more than happy to recommend options for you. A deluxe hot buffet breakfast is available every morning with different service times for weekdays versus weekends, so please check with the front desk to make sure you can enjoy our breakfast! The free beer and pizza you are referring to is our evening social from 5:30pm to 7:30pm Monday, Tuesday, and Wednesday. We serve a variety of foods which may include meatloaf, macaroni and cheese, chicken, and stir fry, depending on which nights you come. And of course we have that free beer and wine! The rooms are very spacious with a variety of bed combinations, and we are more than happy to assist with any lost and found items you leave behind. Thank you for staying with us, and we hope to see you soon!
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Florence, Kentucky
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 23, 2013

I have stayed at this hotel twice now. Both times were absolutely wonderful. The hotel is very conveniently located to shopping and restaurants. It's CLEAN and comfortable. Even the sheets smelled crispy clean. They have a FREE manager's reception Mon, Tues, Wed which includes food and beverages (FREE BEER for those intereseted). They also offer a complimentay breakfast buffet which is nicely cooked and well stocked. The staff are friendly, polite, professional and offer genuine smiles - nothing forced here folks. This is the place for a perfect stay!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 3, 2013

We stayed at this hotel a few years ago, and most recently again last week over the Thanksgiving holiday. The hotel has undergone renovations since our previous stay and it's beautiful. Very fresh, bright colors and smells new. We stayed in a one bedroom king suite and had trouble with the climate control. The bedroom got really warm while the rest of the room was cool and vice versa. The fan in the bathroom also sounded like a helicopter, but we had these same concerns last time and it didn't stop us from booking again. The windows open which helped.

The staff at the hotel are all very friendly, especially Zach who kindly accommodated our request to change to a different room upon check-in. Housekeeping was hit or miss, but we attributed this to the holiday. The front desk staff were very helpful in assisting us with extra towels and trash disposal upon request.

The great thing about this hotel is the breakfast and managers dinners early in the week. The breakfast selections were varied and excellent. Everything from waffles, to other hot items such as eggs and sausage and cold items such as fruits, cereals and yogurt. During the early part of the week (Mon-Wed, I believe), there is a manager's dinner which we took advantage of two nights during our stay. The first night was cold cut sandwiches and chili, which was incredibly tasty. The second night was a FULL turkey dinner, real white meat turkey, ham, mashed potatoes/gravy, bean casserole, stuffing, cranberries. All with FREE beer and red or white wine. It was AMAZING. The food was "real" and very fresh. What an unexpected treat! The staff that worked in the food area were all very friendly and accommodating as well. Plus there was plenty of seating near the food, which was great as it was quite busy each day of our stay.

This hotel is also located near a walking path, and Greenway Station which is comprised of shops and restaurants. It's also situated far enough off of the highway/beltline so noise is not a problem.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Green Bay, Wisconsin
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 17, 2013

We stayed here just one night and were pleasantly surprised at how nicely updated this hotel is! Everything has been redecorated and it is very pretty. Also, it was nice that they upgraded us to a 2 bedroom suite, after having booked a 1 bedroom suite! The lobby (kind of smallish), the breakfast dining room, the halls and the rooms are very up to date. Nice bright carpeting in the halls. Everything in the room was updated and very new except the appliances, and bathrooms. But that really did not matter. We felt like we were in a brand new hotel!

Beds were very comfortable. Each room plus living room had flat screen TV's. There is a desk with a desk chair in the larger bedroom. The chairs for the kitchen table are completely upholstered in leather, or good faux leather and very comfortable. We did not hear any noise from the hall or other rooms.

Breakfast buffet was good, lots of normal choices, with good hot choices as well. The only nitpick I had was that the large wall TV was on, and it was too loud. We were forced to listen to the show that was on, even though we had no desire to. Please turn the sound down a little on the TV in the breakfast room so the people that want to chat or read a newspaper can do so. Thanks!

Would stay here again.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Madison West/Middleton

Address: 8400 Market Street, Middleton, WI 53562
Location: United States > Wisconsin > Middleton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Middleton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Madison West/Middleton 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the award-winning Residence Inn! Right next to Greenway Station. Oversized studio, one-or two-bedroom suites with fully equipped kitchen. Free high-speed Internet access. Free hot breakfast buffet and Manager's Reception. Indoor pool & whirlpool. Outdoor patio and grill. Marriott Rewards. ... more   less 
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Also Known As:
Residence Inn Madison West/Middleton Hotel Middleton
Residence Inn Middleton
Middleton Residence Inn

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