Due to last minute travel to the area for business I found myself without a reservation in the area. When I found the Residence Inn I was greeted by the manager Coni and she informed me that most of the hotels in the area were sold out for the week. They were able to provide me a room for the first night of my week but would not be able to for the rest of the week due to reservations. Coni was very helpful in that she called other hotels in the area and was able to line a reservation up with a non Marriott hotel. I was very pleased with this attention to the customers needs and asked her that if a room did become available to contact me and I would return for the rest of the week. Attention to detail and a pleasent attitude will always garner a return trip in my mind. Thank you Coni!!!