This is the second time I've stayed at this hotel and each time they have exceeded my expectations. The staff is phenomenal! From the front desk, housekeeping, the breakfast and dinner staff, and the shuttle drivers are all fabulous and really keep customer service in mind. The shuttle drivers by far exceed my expectations. They are always prompt, very friendly and helpful. The rooms are nice and the beds comfortable. The kitchenettes are great and have everything you could want when it come to dishes/silverware/plates/etc. The location is great and it's convenient to everything. The only downside is the highway and if you have a room on that side then it can be a little noisy but that's nothing I can fault the hotel for. The evening happy hour is one of the best I've been to; good range of alcohol choices and sodas as well as food. The breakfast is good in the morning as well. The hotel is very clean as well. I will be coming back here anytime I come to Madison.