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“Not what I expected for Marriott” 3 of 5 stars
Review of Marriott Madison West

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Marriott Madison West
3.5 of 5 Hotel   |   1313 John Q Hammons Drive, Middleton, WI 53562   |  
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Ranked #7 of 7 Hotels in Middleton
Almond, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Not what I expected for Marriott”
3 of 5 stars Reviewed March 16, 2013

I was expecting more. The conference services were good, but my room was not. The bathroom was too small, bath/shower too small, no hair dryer. The room didn't have a switch to light up the room - I had to go to each lamp to light up the room. Also found the pillows too hard.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Marriott Madison West, responded to this review, May 15, 2013
Thank you for letting us know about your stay. As we conclude our renovations here, we hope to have many of these items addressed. Hair dryers are in each room and our pillow package is being changed and upgraded as well. The lighting situation has also been rectified, ensuring that all lights are pluuged in to the correct outlets. We invite you to stay with us again in the near future and experience the improvements that have been made.
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219 reviews from our community

Traveler rating
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    91
    49
    16
    16
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39
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103
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Kenosha, Wisconsin
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 14, 2013

I am a regular at Marriott Hotels. I found this hotel to be subpar. Front desk staff was great as was James behind the bar. My room....had two double beds. I requested a king for my week long stay but was denied due to the hotel being full. The room wasn't as clean as I would have liked. Comforter had a rip in it. Was never changed. Housekeeping didn't do a very good job at all. Shower had handprints, sink was dirty. Not what I expect from a Marriott. Had to pay for internet in my room!! Shocked! Room was noisy as well. Heard plenty of outside noise. Won't be returning.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Marriott Madison West, responded to this review, May 15, 2013
Thank you for taking the time to let us know about your stay. Although we cannot honor all requests for different room types, we try to meet as many as possible. In addition to our current room renovations we are also completing additional retraining in houskeeping to ensure that this doesn't happen again. We look forward to having you experience our hotel after our renovation is completed.
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Edgerton, Wisconsin
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 9, 2013

Hotel was a fairly nice place to stay with very good service. The only issue we had was construction going on during night time hours that made it difficult to sleep. Many places to see and eat nearby.

Room Tip: North side units get wonderful sunlight in the morning.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Marriott Madison West, responded to this review, May 15, 2013
Thank you for your response. We do apologize for the distractions during your stay during our renovation and would love for you to visit our hotel again upon its completion. I would ask that you reach out to me directly prior to your next visit so that I can ensure you are accomodated.
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Sheboygan, WI
Top Contributor
79 reviews 79 reviews
14 hotel reviews
Reviews in 43 cities Reviews in 43 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 8, 2013

I stayed here for 3 nights while attending a conference at the hotel.
Room- I had a king room on the 7th floor. It was quite spacious, with a small couch. The bed was comfortable, shower had great water pressure. My only complaint, if you will, was that there were cards promoting being "green" suggesting that if you hang your towel, they won't replace it etc, in order to conserve water. I did hang my towel, but I still found that it was replaced with a clean one, and I was also given new shampoos/soaps when I still had plenty leftover from the previous day. Some may see this as generous (woohoo, freebies!) while others may see it as wasteful.

Conference facilities- The room itself was fine, temperature was okay, verging on chilly at times, but not enough for me to pull on a jacket. The food was delicious. We had lunches each day and the selections were good, and quite tasty. The desserts were massive.

Location- I didn't venture far from the hotel, just to the outdoor shopping center that is essentially across the street. There were plenty of dining choices nearby and better shopping in that one center than my whole town, so I was pleased.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Marriott Madison West, responded to this review, May 15, 2013
Thank you for your review. Our efforts to continue to improve our green practices are always evolving and we will use your comments to work on this program. Thanks again!
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Houston, Texas
Top Contributor
61 reviews 61 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 1, 2013

I am a regular at Marriott Hotels. I found this hotel to just be ok.

On the good side, the staff was friendly and helpful. The location was convenient for me. And I had a nice, large room.

I found the exercise room and executive lounge to be adequate.

On the down side, they are upgrading the internet service, and I could not get my laptop to connect to the internet. As a business traveller who needs to get work done, this was a real pain. Also, my room had a bit of a cigarette smell in some places, perhaps a holdover from a prior day when it was a smoking room? And the hotel appears a bit dated, such as the red carpet that looks like a holdover from the 1970s.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Marriott Madison West, responded to this review, May 15, 2013
We appreciate your review and have addressed the internet issue. We have installed 70 additional access points and boosted the speed of the internet as well as the amount of bandwidth allocated to each guest. We hope that you will give us the opportunity to show you a much higher level of internet service.
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Madison, Wisconsin
Contributor
15 reviews 15 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 27, 2013

The atrium looked impressive with polite desk staff, that's the only positive I found. Bathroom very small with no fan. Able to hear traffic noise. Bed average, no refrigerator. Renovations caused slow or no internet. Had to move to a different room to even get internet that was slow. Left request for a wake up call and was called twice, both at the wrong time! Attempted to call front desk at 11:00pm. and it took four calls before someone answered. No free continental breakfast, room service breakfast was terrible and over priced...very greasy hash browns, cold eggs etc. Ice machines did not work on four different floors, had to go floor to floor to find one that worked. Room was not cleaned until 4:00pm. after the desk was called and it was requested. The cafe cost - over $40.00 for two average salads and two small bowls of soup (no drinks). I've had much better service, food and rooms at smaller, local hotels, at a lower price. The Marriott will not get my business again and I will not recommend it to friends or co-workers.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Marriott Madison West, responded to this review, May 15, 2013
We apologize that your stay was not satisfactory. You are correct that full service Marriott's do not offer complimentary breakfast or internet and not all rooms have refrigerators (although they are available by request). I do apologize that the food was not to your liking and will ensure our Executive Chef works with your comments to improve. Although I understand that there may be other hotels that offer the complimentary offerings that you are looking for, we would like the opportunity to serve you again should our hotel fit your needs.
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Brookfield
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 25, 2013

I've stayed at this hotel many times when in the Madison area. This stay was definitely my worst experience.

Hotel was very full w/ swimming, wrestling and cheer leading events in town. Only room available was handicapped room right across from the elevators. It was loud in the elevator waiting area.

At 10:30pm, teens were talking at the top of their lungs while waiting for the elevator. My wife asked them to be respectful of people trying to sleep. She made a call to the front desk regarding the issue. They responded that they don't have a "quiet policy" until 11pm. That seems a little late to me.

Buffet breakfast is good, but choices have been better in prior stays.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadisonMarriott, General Manager at Marriott Madison West, responded to this review, May 15, 2013
Thank you for your feedback on your stay. Your frustration is understandable as hosting kids sports tournaments definitely changes the dynamic of the property. We have since changed the policy for quiet time on weekends to begin earlier as well as increasing manager presence. We hope that you will consider us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Madison West

Address: 1313 John Q Hammons Drive, Middleton, WI 53562
Location: United States > Wisconsin > Middleton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 7 Hotels in Middleton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Madison West 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Marriott Madison West Hotel Middleton
Marriott Hotel Middleton
Marriott Middleton
Middleton Marriott

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